Simon Malls unveils ‘Santa Messenger Bot,’ AR game

The features demonstrate how mobile tech can be used to entertain shoppers and urge them to visit brick-and-mortar malls during the holidays.

By Robert Williams • Dec. 11, 2017

Louis Vuitton joins luxury brand chatbot trend

Luxury retailers and brands without chatbots may soon find themselves in the minority, as many in the segment have embraced the tech.

By Dan O'Shea • Dec. 11, 2017

Explore the Trendline➔

How retailers are deploying in-store technology

Payment systems, self-checkout stations and home visualization tech are just a few of the areas getting attention from retailers as they rethink the store experience.

By Retail Dive staff

More users are outsourcing shopping to voice tech

An SAP survey finds the chances are growing that more holiday gifts this season will be purchased with the help of virtual assistants like Amazon's Alexa.

By Dan O'Shea • Dec. 10, 2017

Conversational Commerce: What Black Friday and Cyber Monday signal for holiday 2017

The peak sales days shattered previous digital sales records. On the podcast, Retail Dive breaks down what the trends from November mean in the lead up to Christmas.  

By Corinne Ruff • Dec. 8, 2017

The cost of fraudulent transactions is rising

For every dollar lost to fraud this year, retailers have suffered $2.77 in overall losses, up from $2.40 a year ago, according to a new report.

By Dan O'Shea • Dec. 8, 2017

Online holiday spend could break $100B

That number, courtesy of Adobe, could be hundreds of millions higher if not for technical issues, Shoppimon found.

By Daphne Howland • Dec. 8, 2017

Ikea, Sonos bring speakers closer to home

The Swedish furniture retailer has partnered with the wireless speaker manufacturer to create a smart home sound experience.

By Dan O'Shea • Dec. 8, 2017

Walmart strikes a ‘Tasty’ deal with BuzzFeed

The partnership with the recipe app allows the retailer to sell kitchenware and appliances on the network's video pages, challenging Amazon's string of deals with recipe sites.  

By Jeff Wells • Dec. 8, 2017

Coach partners with Snapchat for scannable holiday pins

Users of the new product can scan a code with a smartphone camera to play an arcade game based on the brand's holiday video campaign. 

By David Kirkpatrick , Natalie Black (Koltun) • Dec. 8, 2017

Wired: 7 retail tech startups to watch

Stowga, a marketplace for warehouse space, Localisto and MishiPay are among the promising technology companies.

By Dan O'Shea , Cara Salpini • Dec. 7, 2017

3D shopping tech startup rakes in $23M

Modsy, which combines 3D technology and personalization, is picking up funding at a time when many online furniture retailers are testing similar capabilities.

By Dan O'Shea • Dec. 6, 2017

GM Marketplace lets people shop while driving

The company wants to wean drivers off their smartphones for in-car e-commerce, with early partners including TGI Fridays and Dunkin' Donuts. 

By Robert Williams • Dec. 6, 2017

Amazon, Home Depot, Walmart boast top-notch digital experiences

Big-box retailers have come a long way on digital — now nearly 70% offer barcode scanning through their apps, a new survey found.

By Dan O'Shea • Dec. 6, 2017

Senator: 'Grinch bots' are stealing Christmas (deals)

Third-party sellers are unleashing bots to find holiday blockbuster deals in order to mark them up and gouge desperate parents, according to Senator Charles Schumer.

By Daphne Howland • Dec. 6, 2017

L'Occitane store redesign promotes 'multi-sensory' experience

The beauty retailer's immersive store is designed with the elements in mind, with hopes that shoppers engage with products on different levels. 

By Dan O'Shea • Dec. 5, 2017

Mobile app store spending to jump 30% in 2018

App Annie predicts consumer spending in app stores will hit $110 billion globally next year.

By Robert Williams • Dec. 5, 2017

Target rolls out much-anticipated mobile wallet feature

The mass merchant is the latest to join the mobile wallet club, yet has a long way to go to catch up with the likes of Walmart.

By Dan O'Shea • Dec. 5, 2017

Poor personalization cost businesses $756B last year

Retailers are facing a major conundrum — how to balance consumer frustration with bad recommendations and their fear of giving up personal info.

By Dan O'Shea • Dec. 4, 2017

The Retail Dive Awards for 2017

The 2017 Retail Dive Awards recognize the industry’s top disruptors and innovators. These executives, companies and trends are transforming the industry and shaping the future.

By Corinne Ruff , Ben Unglesbee , Laura Heller , Cara Salpini • Dec. 4, 2017

Swarovski launches AR app experience at holiday pop-up

Perfect's YouCam apps let mobile users virtually try on holiday-inspired makeup and crystal jewelry from the brand.

By Robert Williams • Dec. 4, 2017

In-store experiences lag due to poor IT infrastructure

Only 27% of retail executives are confident their IT can keep up with customer experience improvement plans, according to a new survey.

By Dan O'Shea • Dec. 4, 2017

Study: 39% of marketers will increase influencer marketing budgets in 2018

Trends in the space are likely to include using a variety of types of influencers and leveraging the content to enhance other channels.

By Erica Sweeney • Dec. 4, 2017

These retailers are #crushingit on social this holiday season

It's prime time for retailers to get involved in the social scene. Here's who's doing it best — and how.

By Cara Salpini • Dec. 1, 2017

Artificial intelligence set to soar

IDC issued its annual list of technology predictions for the retail sector — and AI will be used across the board.

By Dan O'Shea • Dec. 1, 2017

WeWork tests Amazon’s Alexa for Business

The co-working company, which has been eyeing retail opportunities, is turning to Amazon for work spaces powered by the popular voice assistant.

By Dan O'Shea • Dec. 1, 2017