Technology
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Courtesy of Coach, Roblox, Zepeto
Coach brings Spring 2024 collection to the metaverse
The Tapestry brand introduced virtual wearables and other features to Roblox and Zepeto in an effort to better reach Generation Z.
By Xanayra Marin-Lopez • July 26, 2024 -
Daphne Howland/Retail Dive
ColumnThe Weekly Closeout: Nike and Journeys make C-suite appointments
The athletics brand named Cheryan Jacob as chief information officer, while the footwear retailer appointed Stacy Doren as its marketing chief.
By Retail Dive Staff • July 26, 2024 -
Trendline
Digital innovation and technology trends in retail
From drones to smart fitting rooms, to cashless purchases to virtual meditation, how the consumer engages with retailers continue to evolve.
By Retail Dive staff -
gorodenkoff via Getty Images
In-store experience wins out as customers want to see and touch purchases: report
Customers value associate’s advice, particularly for luxury goods, while they feel frustrated by chatbots’ inability to resolve customer service inquiries.
By Bryan Wassel • July 26, 2024 -
Courtesy of Sam's Club
Sam’s Club brings retail media to Scan & Go tool
Display ads will appear on the cart page of the retailer’s app and enable measurement of in-store shopping behavior and ad performance.
By Peyton Bigora • July 25, 2024 -
Helen of Troy reports distribution disruptions at Tennessee facility
The company is working with suppliers to address the remaining challenges impacting customer orders.
By Kelly Stroh • July 25, 2024 -
Courtesy of Omni
Omni Retail Enterprises names CTO
Similar to the company’s new CEO, Jeff Haddox has an extensive background working with home retailer Pier 1 — a brand now owned by Omni.
By Kaarin Vembar • July 24, 2024 -
Photo Illustration by Drew Angerer via Getty Images
TikTok Shop spend jumps during Deals for You Days
U.S. shoppers spent $52 each during the social platform’s July sale, a historic high and a break from recent declines, according to Earnest Analytics.
By Tatiana Walk-Morris • July 24, 2024 -
Courtesy of Best Buy
Best Buy updates brand with new tagline, hologram spokesperson
As part of a refresh, the company updated its color palette to include magenta, teal and red, and is emphasizing personalized discovery and support.
By Tatiana Walk-Morris • July 23, 2024 -
Justin Sullivan via Getty Images
Deep DiveAnd just like that, Google won’t be deprecating cookies. What now?
The tech giant backed off plans to implement a huge shift in digital marketing that faced pushback from adland and regulators around the world.
By Chris Kelly • July 23, 2024 -
Urupong via Getty Images
Amazon, Better Business Bureau file joint lawsuit in fight over fake reviews
It’s the e-commerce giant’s first joint lawsuit tackling fake review brokers and aims to shut down ReviewServiceUSA.com.
By Tatiana Walk-Morris • July 22, 2024 -
Brandon Bell via Getty Images
Skechers sues L.L. Bean for patent infringement
Attorneys for the footwear giant accuse the retailer of illegally using its patented "heel cup" design.
By Laurel Deppen • July 22, 2024 -
Permission granted by Simbe Robotics
New robotic capability lets retailers remotely monitor store shelves
Simbe Robotics’ tool allows personnel to see conditions in stores on a mobile device using imagery from the company’s autonomous aisle-scanning equipment.
By Sam Silverstein • July 19, 2024 -
Bassett Furniture temporarily shuts down manufacturing facilities following cyberattack
Although customers can still place orders and purchase products, the furniture company’s ability to fulfill orders is currently impacted.
By Kaarin Vembar • July 18, 2024 -
Hollie Adams via Getty Images
Ralph Lauren hires Levi’s exec as new tech chief
Christopher Conrad is taking over as chief digital and technology officer ahead of Janet Sherlock’s upcoming retirement.
By Lindsey Wilkinson • July 18, 2024 -
Creative via Getty Images
US online retail sales to reach $1.2 trillion this year: report
E-commerce is “maturing” and returning to “pre-pandemic normalcy” as it continues to capture market share, according to FTI Consulting.
By Tatiana Walk-Morris • July 17, 2024 -
Justin Sullivan via Getty Images
Walmart builds wide lead among US retail media networks, report finds
The chain saw 11 billion impressions in Q1, including strong performance offsite, while No. 2 Target generated fewer than 7 billion impressions.
By Peter Adams • July 16, 2024 -
Courtesy of Rite Aid
Rite Aid confirms cybersecurity breach
The drugstore retailer stated that customer’s Social Security numbers, financial information and patient information was not impacted.
By Kaarin Vembar • July 16, 2024 -
Courtesy of Amazon
Amazon rolls out generative AI shopping tool Rufus to all US customers
CEO Andy Jassy first mentioned the tool in February and said it marked “a significant customer experience improvement for discovery.”
By Tatiana Walk-Morris • July 16, 2024 -
Courtesy of Canada Goose
Canada Goose appoints new chief digital and information officer
Alfredo C. M. Tan steps into the role Aug. 7 and replaces Matt Blonder, who was the company’s chief digital officer for a little over a year.
By Tatiana Walk-Morris • July 15, 2024 -
Courtesy of Urban Outfitters
Urban Outfitters blends physical, digital with back-to-school campaign
The retailer’s “Shift Happens” campaign brought influencer-created Pinterest boards to life at a two-day activation in New York.
By Sara Karlovitch • July 15, 2024 -
Courtesy of The Gang
Vans refreshes Roblox activation with ‘phygital’ maneuver
To drive traffic to the space, which reached 100 million visits last year, the brand is dropping a virtual version of a new shoe prior to its in-store release.
By Sara Karlovitch • July 12, 2024 -
Joe Raedle via Getty Images
One-third of consumers cut spending in Q2: report
Inflation concerns continue to weigh on shoppers, with 84% saying it has affected how they spend their money, according to a report from Jungle Scout.
By Howard Ruben • July 12, 2024 -
Courtesy of Walmart
Walmart beefs up automated grocery distribution network
The retail giant is opening five new high-tech perishable sorting and packaging centers, while upgrading four others and retrofitting another.
By Philip Neuffer • July 11, 2024 -
Courtesy of Macy's Inc.
Macy’s hires new CIO from within
Next month Keith Credendino will take over as chief information officer from Laura Miller, who is retiring.
By Daphne Howland • July 10, 2024 -
Nate Delesline III/Retail Dive
Guitar Center names chief technology and information officer
Adolfo Rodriguez comes to the company with over 25 years of experience in tech transformation and is the retailer’s latest C-suite addition.
By Tatiana Walk-Morris • July 10, 2024
