Technology


  • Attendees walk through an expo hall at AWS re:Invent 2023, a conference hosted by Amazon Web Services, at The Venetian Las Vegas on November 28, 2023 in Las Vegas, Nevada.
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    Noah Berger / Stringer via Getty Images
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    Amazon offers ad tech to retailers in retail media land grab

    The cloud-based Amazon Retail Ad Service allows retailers to manage contextually relevant campaigns on their own e-commerce sites.

    By Peter Adams • Jan. 15, 2025
  • Nikki Rodriguez poses for American Eagle's Fall 2024 campaign.
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    Courtesy of American Eagle
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    How American Eagle’s chief marketer avoids AI’s ‘generic creative’ trap

    At NRF’s Big Show, Craig Brommers addressed mounting production demands but said delegating more work to AI is a “scary” prospect.  

    By Peter Adams • Jan. 15, 2025
  • Shot of a young woman relaxing on the sofa and using a credit card with a digital tablet Explore the Trendline
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    gradyreese via Getty Images
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    Trendline

    What's shaping the e-commerce landscape?

    From recent statistics on e-commerce growth to the Federal Trade Commission’s lawsuit against Amazon, here are some of the forces impacting online retail.

    By Retail Dive staff
  • An Amazon worker places a delivery on a residential porch
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    Permission granted by Amazon
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    Amazon to end Prime Try Before You Buy

    AI feature adoption is reducing the need for physical try-ons, the company said.

    By Jan. 13, 2025
  • Four men in various states of undress pose in a Dollar Shave Club ad
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    Courtesy of Dollar Shave Club
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    Column

    Campaign Trail: Dollar Shave Club gets back to its disruptive roots

    The direct-to-consumer trailblazer is updating its irreverent streak after a period at Unilever that “neutered” the brand’s edginess, per CEO Larry Bodner.

    By Chris Kelly • Jan. 13, 2025
  • A diptych shows a trio of people sporting Walmart gear next to a photo of an individual wearing a Walmart bucket hat and T-shirt
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    Permission granted by Walmart
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    How Walmart’s latest brand refresh reinforces bigger digital ambitions

    The first such update since 2008 for the big-box store introduces more vibrant colors and promotes its spark logo as a stronger stand-alone brand asset.

    By Peter Adams • Updated Jan. 14, 2025
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    Permission granted by Dell Technologies
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    Sponsored by Dell Technologies

    AI at the retail edge: What’s possible now

    Concrete examples of how AI and GenAI at the edge can help retailers address major challenges.

    By Samir Sandesara, Dell Technologies • Jan. 13, 2025
  • The TikTok app is displayed on an Apple iPhone.
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    Photo Illustration by Drew Angerer via Getty Images
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    How TikTok Shop is changing the way brands reach customers

    As a potential ban looms, brands like Nike and E.l.f. Beauty are leveraging the social media platform to win over Gen Z.

    By Updated Jan. 10, 2025
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    Permission granted by DoorDash
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    DoorDash enters deal with Ibotta to expand digital promotions offering

    The tie-up aims to push savings opportunities and coupons to shoppers on everyday purchases across categories, such as beauty and home improvement.

    By Peyton Bigora • Jan. 8, 2025
  • Close-up of a hand holding a phone against a dark green backdrop
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    Courtesy of Instacart
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    Holiday e-commerce hits a record as shoppers choose phones over stores

    Consumers sought out deals but inflation didn’t really tamp down demand during the season, according to the latest figures from Adobe Analytics.

    By Jan. 8, 2025
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    Leon Neal via Getty Images
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    8 retail trends to watch in 2025

    Each year brings unique headwinds and tailwinds. From increased attention on DEI efforts to the shifting nature of DTC, this is what we’ll be following in 2025.

    By Retail Dive Staff • Jan. 7, 2025
  • An image showing the inside of a convenience store with shelves and coolers along the walls. signs above various parts of the store read Snacks, Grab and Go, Beverages, Groceries and Frozen, Coffee and Tea and sweets and treats.
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    Courtesy of Sodexo
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    Sodexo plans nearly 100 tech-forward campus c-stores

    “Food Hive” locations can feature cashless payment options and an assortment of goods from local businesses.

    By Jessica Loder • Jan. 7, 2025
  • Image of Instacart logo
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    Justin Sullivan via Getty Images
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    Instacart links with Samsung on shoppable fridge tech

    The multi-year partnership will allow people to order groceries from the screens of select Samsung refrigerators.

    By Catherine Douglas Moran • Jan. 7, 2025
  • Person uses credit card to buy online
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    Nastasic via Getty Images
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    Holiday shoppers spent global record $1.2 trillion online

    Both retailers and consumers used AI to enhance shopping experiences. But consumers have also returned 28% more merchandise than last year, according to Salesforce. 

    By Jan. 7, 2025
  • The TikTok app is displayed on an Apple iPhone.
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    Photo Illustration by Drew Angerer via Getty Images
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    TikTok Shop expands collectibles categories

    The social commerce company is broadening its collectibles and focusing on authentication, as a potential U.S. ban looms.

    By Tatiana Walk-Morris • Jan. 3, 2025
  • Perfect Corp expands into luxury fashion with Wannaby acquisition

    The company was acquired from Farfetch so Perfect Corp can broaden its virtual try-on capabilities into categories like shoes, bags and apparel. 

    By Jan. 2, 2025
  • Person holds a phone that shows Buy with Prime and PayPal.
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    Courtesy of Amazon
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    What Amazon is doing to fight fake reviews

    Reviews are a cornerstone of Amazon’s business, so it is pushing back with strict policies, proactive detection and enforcement action.

    By Kristen Doerer • Jan. 2, 2025
  • An array of Amazon Kindle, Echo and Fire TV devices in brown paper boxes with company branding.
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    Permission granted by Amazon
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    Amazon boosts recycled content, reduces inks for device packaging

    In addition to the sustainability measures for Kindle, Echo and Fire TV products, the company added a tactile feature to aid consumers with visual impairments.

    By Katie Pyzyk • Jan. 2, 2025
  • Radar: Geolocation and the Customer Journey on a blue gradient background
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    Alyssa Eckel-Martin/Retail Dive
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    Sponsored by Radar

    [Podcast] Geolocation and the Customer Journey

    Find out how geolocation tools bridge the gap between physical and digital shopping.

    By Retail Dive's studioID • Jan. 1, 2025
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    Kendall Davis/Retail Dive
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    Podcast

    The Backroom: Doug Stephens looks to 2025 and beyond

    The retail and brand expert discusses the hype around AI, how marketers can preserve human creativity and his optimism about the future.

    By Retail Dive Staff • Dec. 26, 2024
  • A Sephora store in Australia.
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    Courtesy of Sephora
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    Sephora announces 2025 Accelerate program cohort

    This latest class marks a decade since the launch of the incubator program, which three years ago pivoted to focus on BIPOC founders.

    By Dec. 20, 2024
  • The outside of a Best Buy store.
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    Bruce Bennett / Staff via Getty Images
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    Best Buy leans on distribution upgrades for faster delivery

    The electronics retailer opened a new distribution center in Texas and upgraded technology at a New York facility.

    By Philip Neuffer • Dec. 19, 2024
  • A black and white police car is parked in front of a Walmart store at night
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    Nate Delesline III/Retail Dive
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    Walmart tests in-store body cameras for employees

    The retailer is embarking on the pilot program in the name of safety. But one industry advocacy group says higher staffing and improved safety training and protocols are needed.

    By Dec. 18, 2024
  • A blond-haired person walks past a store.
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    Daphne Howland/Retail Dive
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    Bloomingdale’s adds fulfillment option for luxury DTC brands

    Shoppers can check on the availability of products via a DTC company’s website and pick up their order at a nearby Bloomingdale’s store.

    By Tatiana Walk-Morris • Dec. 18, 2024
  • Worried man sitting on a couch looks at a laptop.
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    Kosamtu via Getty Images
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    Slow website? It’ll cost you.

    Three-quarters of consumers have simply abandoned a cart because of a slow website, Liquid Web found.

    By Kristen Doerer • Dec. 17, 2024
  • A young person sits at a desk in front of a computer while a Christmas tree is in the background.
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    Krisada tepkulmanont via Getty Images
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    AI to influence over $200B in holiday sales

    That’s a 12% increase compared to last season as retailers leverage the tech to drive personalization, according to a Salesforce report. 

    By Tatiana Walk-Morris • Dec. 17, 2024