Few retail leaders are confident in their current AI capabilities, EY finds

  The majority of industry executives say innovation requires analytics and AI, but it’s early days for these investments.

By Xanayra Marin-Lopez • July 2, 2025

Best Buy taps Walgreens CIO to lead its tech organization

Neal Sample will succeed Brian Tilzer, who served as the electronics retailer’s chief digital, analytics and technology officer for seven years.

By Matt Ashare • July 2, 2025

Explore the Trendline➔

Digital innovation and technology trends in retail

Generative AI and TikTok Shop have replaced the metaverse and NFTs as the hot topics of the day — here’s a look at how brands are using them.

By Retail Dive staff

Few consumers trust retailers to use their data responsibly, research finds

Consumers are more willing to share data when the requests are personalized and the experience is more rewarding, Press Ganey Forsta found.

By Bryan Wassel • July 1, 2025

Nike Virtual Studios vice president exits

Ron Faris has left the company to take a role at Disney as Nike has pulled back from some of its virtual efforts.

By Cara Salpini • June 27, 2025

QVC and HSN head to Philo

As the company hones in on livestreaming e-commerce, the partnership with Philo TV guarantees new viewers for QVC Group.

By Xanayra Marin-Lopez • June 26, 2025

Back-to-school shoppers focus on sales, AI to search for deals

As tariffs drive up prices on some goods, consumers are looking for ways to make their budgets go further, according to PwC.

By Tatiana Walk-Morris • June 26, 2025

[Podcast] Geolocation and the Customer Journey

Find out how geolocation tools bridge the gap between physical and digital shopping.

By Retail Dive's studioID • June 26, 2025

Walmart’s latest AI feature aims to help associates overcome language barriers

The retailer is updating its associate app to include real-time translation in 44 languages, alongside AI-driven task management.

By Bryan Wassel • June 25, 2025

Hibbett debuts kids-focused app, e-commerce site

Just in time for back-to-school season, Hibbett Kids features personalized content, product drops and flexible payment options. 

By Tatiana Walk-Morris • June 23, 2025

Amazon touts AI upgrades for forecasting, deliveries and robotics

The advancements will help customers get their orders faster and increase product availability, the company said.

By Max Garland • June 23, 2025

Marketing that thinks for itself: Why agentic AI is the new cornerstone of growth

Retail growth is accelerating, with AI that thinks, decides and acts faster than your team can.

By Richard Jones, Chief Revenue Officer, Wunderkind • June 23, 2025

TikTok Shop debuts live price match as it readies for summer deals

As the e-commerce platform and live shopping take off, sales on TikTok Shop have more than doubled compared to last year.

By Xanayra Marin-Lopez • June 18, 2025

Amazon’s Andy Jassy warns of job cuts due to generative AI

The CEO told employees in a letter to embrace the change the tech presents in order to remain competitive within the company.

By Dani James • June 18, 2025

Pinterest tests AI to curate collages for advertisers

The social media platform is working with Macy's on its auto collages pilot which aims to help brands better curate shoppable content. 

By Xanayra Marin-Lopez • June 18, 2025

Amazon opens robotic fulfillment center in Massachusetts

The nearly 3 million square-foot-facility features hundreds of robots equipped to lift up to 1,500 pounds each.

By Kelly Stroh • June 18, 2025

Mattel brings AI to the toy box with OpenAI partnership

The toy company and AI powerhouse will announce their first product together later this year.

By Xanayra Marin-Lopez • June 17, 2025

EBay takes live shopping on tour

The company will bring live shopping and collector-focused experiences to cities spanning the U.S. to showcase collectibles, luxury goods, sneakers and apparel.

By Xanayra Marin-Lopez • June 12, 2025

Checkout-free payments may yet rise

Rapidly advancing AI could let cashierless payment companies succeed where Grabango failed, industry insiders and observers say.

By Patrick Cooley • June 11, 2025

Victoria’s Secret expects $10M hit to Q2 operating income from cybersecurity breach

Newly arrived marketing chief Elizabeth Preis has been tasked with customer acquisition as the lingerie giant continues to lose market share.

By Daphne Howland • June 11, 2025

GameStop sales drop in key categories amid ongoing strategic shift

However, the company swung to a net income in Q1 and reported an improvement in its operating loss.

By Dani James • June 11, 2025

Lowe’s launches creator network to build bonds with millennials, Gen Z

Leading creator MrBeast has joined the effort, which will see the brand serve as exclusive building partner for the second season of “Beast Games.”

By Chris Kelly • June 11, 2025

Marks & Spencer restores some online-order operations following cyberattack

The department store chain was one of the first targets in an international spree of attacks disrupting retailers.

By David Jones • June 11, 2025

Amazon delivery robots offer $7.1B annual savings opportunity: report

The tech could position Amazon retail as an AI play, according to Bank of America Securities analysts.

By Alexei Alexis • June 11, 2025

Walmart debuts Sparky, its generative AI assistant for customers

Joining Wally, an AI assistant for merchants, Sparky will summarize reviews for customers and help shoppers plan purchases.

By Xanayra Marin-Lopez • June 10, 2025

Walmart to expand drone delivery to 5 more cities

Customers in Atlanta, Houston and more will be able to tap into the technology by next year as part of the retailer's deepening collaboration with Wing.

By Max Garland • June 9, 2025