Technology
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More US consumers ditching cash for cards, mobile
Paper currency could be on its way out in the U.S., but a cashless society is not yet in sight.
By Dan O'Shea • Dec. 18, 2018
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Google sets up shop in India
The tech company rolls into the burgeoning India e-commerce scene with a new shopping home page and search tools.
By Dan O'Shea • Dec. 18, 2018
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'Tis the season for increased cyber attacks
A report by Infoblox reveals that retailers experience an increase in online theft and fraudulent behavior during the holidays.
By Dan O'Shea • Dec. 17, 2018
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H&M Home unwraps voice-powered gift guide for Google Assistant
The voice application also offers payment through voice command and Google Pay, letting users purchase merchandise without leaving the app.
By Robert Williams • Dec. 17, 2018
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45% of online shoppers complete purchases via mobile
When it comes to buying online, more consumers pay using mobile smartphones than those who use computers, according to a PYMNTS.com study.
By Dan O'Shea • Dec. 14, 2018
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Walgreens to sell overstock, returns via B2B marketplace
The retailer will partner with liquidation platform B-Stock to rid itself of excess inventory.
By Dan O'Shea • Dec. 14, 2018
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Joann uses textile tech to further customization capabilities
The retailer launched fabric design options to give shoppers a more creative experience.
By Dan O'Shea • Dec. 13, 2018
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Office Depot to sell and install Google smart home devices
The office supplies retailer continues to expand its services, especially to small- and medium-sized businesses.
By Daphne Howland • Dec. 13, 2018
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Adidas pairs with Snapchat for AR sneaker try-on
The shoemaker's latest collaboration with the messaging platform removes friction in the shopping process before the shoes' Dec. 15 release.
By Robert Williams • Dec. 13, 2018
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OpinionCan data insights cure retail's holiday returns headache?
U.S. retailers grapple with merchandise returns all year, but it gets dramatically worse during the holidays, especially online, writes Signal's Jason Ankeny.
By Jason Ankeny
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Amazon opens first small-format Go store
The e-commerce giant has evolved its Go model to include compact stores for office buildings and hospitals.
By Dan O'Shea • Dec. 13, 2018
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Retail associates believe tablets can be a game-changer
Employees believe that tablets and mobile tech can help them better serve shoppers, according to a Zebra Technologies study.
By Dan O'Shea • Dec. 12, 2018
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Chico's taps Salesfloor for store associate apps
The retailer is putting digital apps in the hands of store associates to help them better serve customers during and after store visits.
By Dan O'Shea • Dec. 12, 2018
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A look inside Macy's new retail strategy
The Market @ Macy's and b8ta can be found on the main floor of the Herald Square flagship. Here's what they say about the department store's future.
By Cara Salpini • Dec. 12, 2018
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Farfetch taps Syte for visual search feature
The online retailer brings visual search to its luxury brand marketplace as the technology moves into the fashion sector.
By Dan O'Shea • Dec. 11, 2018
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Petco to offer BOPIS services
The pet retailer is the latest company to launch the benefit to customers.
By Dan O'Shea • Dec. 11, 2018
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Target taps AR to sell more Christmas trees
"Hundreds of thousands" of shoppers are already using the feature to try out a tree before they buy one, and the retailer says it's boosting sales.
By Dan O'Shea • Dec. 10, 2018
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Reuters: Amazon exploring potential airport locations for Go stores
The e-commerce giant has reportedly been in contact with airports, with the cashierless store concept among conversation topics.
By Dan O'Shea • Dec. 10, 2018
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Facebook Live tests video shopping feature for merchants
Merchants can demonstrate and describe products for viewers to buy instantly through the platform.
By Robert Williams • Dec. 07, 2018
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Retailers push for faster debit card transaction settlement
The deal proposes a real-time system that would process debit card payments instantaneously rather than the one to three days it currently takes.
By Dan O'Shea • Dec. 07, 2018
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Coty unveils Clairol Color app for Google Assistant
The hair coloring Action for Google Assistant comes as Google's solution continues to win over retailers and brands.
By Dan O'Shea • Dec. 07, 2018
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OpinionOnline ripple effects: How digital tech changes shoppers' offline paths
New digital ways to shop and consume have changed shoppers' offline path, writes Denise Dahlhoff, research director of the Wharton School's Baker Retailing Center at the University of Pennsylvania.
By Denise Dahlhoff
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Facebook pushes feature for sharing holiday gift wish lists
The social network is expanding on the collections feature it began rolling out more than a year ago to enable users to save, organize and find content.
By Dan O'Shea • Dec. 06, 2018
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Organized retail crime continues to surge
An NRF study revealed that 92% of retailers have been victims of organized crime in the past year.
By Dan O'Shea • Dec. 06, 2018
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SponsoredKeeping customers at the center of the customer experience
If your leadership team isn’t talking about customer experience, they are missing out. How consumers feel after making a purchase determines whether they will return.