Technology


  • Canada Goose storefront in Las Vegas.
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    Courtesy of Canada Goose
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    Canada Goose appoints new chief digital and information officer

    Alfredo C. M. Tan steps into the role Aug. 7 and replaces Matt Blonder, who was the company’s chief digital officer for a little over a year. 

    By Tatiana Walk-Morris • July 15, 2024
  • A man stands in a room reminiscent of a college dorm wearing jeans and a red NYC t-shirt.
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    Courtesy of Urban Outfitters
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    Urban Outfitters blends physical, digital with back-to-school campaign

    The retailer’s “Shift Happens” campaign brought influencer-created Pinterest boards to life at a two-day activation in New York.

    By Sara Karlovitch • July 15, 2024
  • Trendline

    Digital innovation and technology trends in retail

    From drones to smart fitting rooms, to cashless purchases to virtual meditation, how the consumer engages with retailers continue to evolve.

    By Retail Dive staff
  • Vans World 2.0 in Roblox
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    Courtesy of The Gang
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    Vans refreshes Roblox activation with ‘phygital’ maneuver

    To drive traffic to the space, which reached 100 million visits last year, the brand is dropping a virtual version of a new shoe prior to its in-store release.

    By Sara Karlovitch • July 12, 2024
  • Two people walk down a store aisle past a sign that reads, "Everyday Low Price."
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    Joe Raedle via Getty Images
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    One-third of consumers cut spending in Q2: report

    Inflation concerns continue to weigh on shoppers, with 84% saying it has affected how they spend their money, according to a report from Jungle Scout.

    By Howard Ruben • July 12, 2024
  • A stack of cardboard boxes are wrapped in plastic in a machine.
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    Courtesy of Walmart
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    Walmart beefs up automated grocery distribution network

    The retail giant is opening five new high-tech perishable sorting and packaging centers, while upgrading four others and retrofitting another.

    By Philip Neuffer • July 11, 2024
  • A person with short dark hair and a beard smiles with arms crossed, wearing a white shirt and blue suit coat, no tie.
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    Courtesy of Macy's Inc.
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    Macy’s hires new CIO from within

    Next month Keith Credendino will take over as chief information officer from Laura Miller, who is retiring. 

    By July 10, 2024
  • Guitar Center storefront signage at a location in Virginia Beach with a blue sky.
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    Nate Delesline III/Retail Dive
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    Guitar Center names chief technology and information officer

    Adolfo Rodriguez comes to the company with over 25 years of experience in tech transformation and is the retailer’s latest C-suite addition. 

    By Tatiana Walk-Morris • July 10, 2024
  • Person working on crafts in Etsy campaign spot
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    Courtesy of Etsy
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    Etsy addresses anxiety over AI, mass manufacturing with new brand mission

    Real Etsy sellers are highlighted in ads that complement policy changes that aim to more strongly enforce a human touch on products. 

    By Peter Adams • July 10, 2024
  • A box labeled "Hasbro" is displayed, along with other store products.
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    Justin Sullivan via Getty Images
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    Hasbro’s early adoption of Prime Video ads helps reel in new buyers

    Successful campaigns for Peppa Pig and Play-Doh lend credence to Amazon’s bigger pitch around its upper-funnel advertising capabilities.

    By Peter Adams • July 10, 2024
  • An Amazon Echo Spot device.
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    Courtesy of Amazon
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    Amazon debuts all-new Echo Spot ahead of Prime Day

    The smart alarm clock comes with “better visuals and improved audio quality” from its original device, according to the company. 

    By Tatiana Walk-Morris • July 9, 2024
  • Made In cookware in a kitchen
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    Courtesy of Made In
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    Made In Cookware launches Canadian website

    The North American expansion comes as the company looks to grow in more international markets.

    By Howard Ruben • July 9, 2024
  • Close-up of a person using a self checkout machine.
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    Julia Gomina via Getty Images
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    Self checkout boasts ‘record’ year: report

    The U.S. is the world’s largest self-checkout market, driven in part by supermarket chains and c-stores, even as some retailers pull back on the tech.

    By Tatiana Walk-Morris • July 8, 2024
  • Room with a neon sign that says 'Be Unreasonable' with weights and a desk.
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    Courtesy of Klarna
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    Klarna extends buy now, pay later services to Adobe Commerce merchants

    Though BNPL transactions are on the rise, they especially appeal to cash-strapped customers, research suggests.

    By Tatiana Walk-Morris • July 8, 2024
  • The eBay logo is displayed on the roof of eBay headquarters.
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    Justin Sullivan via Getty Images
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    EBay to accept Venmo

    After dropping American Express, the marketplace said it will accept payments through Venmo — a digital tool popular among Gen Z and millennials.

    By Patrick Cooley • July 8, 2024
  • Two workers in a restaurant collaborating on a tablet.
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    LumiNola via Getty Images
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    Sponsored by Point B

    How retailers can engage the modern deskless worker

    Streamline the deskless employee experience and enhance productivity with a single app that unites frontline workers.

    By Kirsten Markley & Jesse Burns • July 8, 2024
  • E.l.f. Beauty imagery for its E.l.f. Up! experience on Roblox. The image shows four virtual characters standing together in a colorful virtual world.
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    Courtesy of E.l.f. Beauty
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    E.l.f. tests real-world commerce on Roblox via Walmart tech

    Users can purchase a variety of physical products at a virtual kiosk within the beauty marketer’s existing E.l.f. Up! experience.

    By Jessica Deyo • July 2, 2024
  • A person in front of shopping cart scanners in a store
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    Courtesy of Sam's Club
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    Gen Z, millennials drive membership growth at Sam’s Club

    Walmart CFO John David Rainey said the digital experience at the club retailer resonates with that cohort. 

    By July 1, 2024
  • The TikTok app is displayed on an Apple iPhone.
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    Photo Illustration by Drew Angerer via Getty Images
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    TikTok Shop to discount ‘thousands’ of items during sales event

    The social media platform is following Amazon’s lead with its own Deals for You Days this July. 

    By Tatiana Walk-Morris • June 28, 2024
  • A Face Haus esthetician prepping her work space for a customer.
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    Courtesy of Face Haus, Perfect Corp.
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    Perfect Corp. and Face Haus partner to bring AI enhanced skincare

    The technology helps estheticians identify key skin concerns to help customers better understand their needs.

    By June 28, 2024
  • An Amazon Prime delivery truck
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    Courtesy of Amazon
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    Amazon market cap reaches $2 trillion

    As the company reaches a financial milestone, it is reportedly developing a budget marketplace to compete with Temu and Shein.

    By June 27, 2024
  • The TikTok app is displayed on an Apple iPhone.
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    Photo Illustration by Drew Angerer via Getty Images
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    TikTok Shop looks to woo small businesses with accelerators

    Despite facing a U.S. ban, the social media platform is investing in resources to help scale women- and LGBTQIA+-owned businesses.

    By Tatiana Walk-Morris • June 26, 2024
  • Toys R Us OpenAI
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    Courtesy of Toys R Us
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    Toys R Us creates first brand film to use OpenAI’s text-to-video tool

    As it prepares for a major relaunch, the toy brand’s production arm is embracing generative AI tools that have become the focus of the marketing and media industries for the last few years.

    By Chris Kelly • June 26, 2024
  • A wall that reads "Foot Locker" with a wood bar-like setup in front of it.
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    Courtesy of Foot Locker, Inc.
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    Foot Locker’s new loyalty program lets shoppers redeem points for cash, sneaker access

    A new mobile app will join the refreshed FLX Rewards program later this year as the athletics retailer undergoes a major turnaround effort.

    By June 25, 2024
  • A red storefront entrance with a white dot-in-circle logo and an "order pickup" sign on the door. Trees and blue sky with white clouds on the right.
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    Daphne Howland/Retail Dive
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    Target teams with Shopify to expand its marketplace

    A selection of Shopify merchants, like True Classic, will join the mass merchant’s digital marketplace, with some available in stores in coming months.

    By Tatiana Walk-Morris • June 25, 2024
  • A plane flys over a J.C. Penney storefront.
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    Justin Sullivan via Getty Images
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    J.C. Penney spends $40M on distribution center upgrades

    The retailer installed new automation technology at its plant in Reno, Nevada, as part of a larger investment strategy.

    By Philip Neuffer • June 24, 2024