Technology
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New York City bans cashless stores
New York City is the latest locale in the U.S. to ban cash-free stores, joining Philadelphia, San Francisco and New Jersey.
By Julie Littman • Jan. 24, 2020 -
Human interaction is still king for consumers shopping in-store
While retailers are investing more in in-store technologies, a Sensormatic Solutions survey found that the adoption rate for some remains low.
By Tatiana Walk-Morris • Jan. 23, 2020 -
Sally Beauty builds out its digital leadership team
The new hires, who are seasoned retail vets with experience at Ulta Beauty and Walmart, are part of a larger tech and social media effort for the company.
By Tatiana Walk-Morris • Jan. 23, 2020 -
Digital styling platform StyleBox announces beta launch
The company took aim at competitors in the space, claiming its service does not use AI to "fully replace humans or put stylists behind the scene."
By Tatiana Walk-Morris • Jan. 23, 2020 -
Sponsored"Expanding the boundaries of lighting"™ – The evolution of lighting as a platform to create enhanced retail experiences
How lighting networks deliver real business impact beyond energy savings.
By Audwin Cash • Jan. 23, 2020 -
3 retail supply chain fails of 2019 and how to avoid them in 2020
Supply chains struggled with technology integrations in 2019. Experts believe the ability to bounce back from a crisis will be essential for modern managers.
By Emma Cosgrove • Jan. 22, 2020 -
David's Bridal unveils concierge chatbot Zoey
The technology helps iPhone users book appointments and can free up employees to spend more time interacting with customers in stores.
By Robert Williams • Jan. 22, 2020 -
SponsoredRethinking category management
The new retail landscape requires a change from category advisor to shopper expert.
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Target CIO: Build what will provide a competitive advantage, buy the rest
"You can't go anywhere and buy Target.com off the shelf," said CIO Mike McNamara, while speaking at NRF.
By Samantha Ann Schwartz • Jan. 17, 2020 -
Belk harnesses AI to manage inventory
As the department store used SAS Analytics to square orders with demand, margins improved, Vice President Tim Carney said at the NRF's Big Show.
By Daphne Howland • Jan. 16, 2020 -
Stein Mart introduces 'smart button' for BOPIS shoppers
Aimed at connecting pick-up customers and associates, the move is the retailer’s latest effort to revamp its operations and customer experience.
By Tatiana Walk-Morris • Jan. 16, 2020 -
Lily AI secures funding to expand personal recommendation tech
The startup raised $12.5 million to understand consumers' preferences and how they feel when they shop.
By Kaarin Vembar • Jan. 15, 2020 -
Walmart opens cashierless store in Florida
The Neighborhood Market location features the Check Out With Me service and expanded self-checkout lanes with employees on hand to assist.
By Lauren Stine • Jan. 15, 2020 -
Microsoft tailors collaboration tools to underserved front-line workers
At Mattress Firm, the shift to Microsoft Teams responded to an organic adoption of communication platforms from front-line employees, said CIO Jon Sider.
By Roberto Torres • Jan. 15, 2020 -
H&M's AI operation helps make its supply chain more sustainable
With precisely honed demand forecasts, supply chains can use only the resources they need and no more.
By Emma Cosgrove • Jan. 15, 2020 -
How Starbucks uses AI to counter mobile's isolating effect
At NRF's Big Show, CEO Kevin Johnson shared why the chain is embracing artificial intelligence to compensate for some of mobile's downsides.
By Chantal Tode • Jan. 14, 2020 -
Walmart expands robots to 650 additional stores
That brings the tech to 1,000 total locations, but a spokesperson noted that the company views robots as "assistants to the associates and their jobs."
By Tatiana Walk-Morris • Jan. 14, 2020 -
Smart speaker ownership hit 60M US adults in 2019
While voice tech is becoming steadily popular, people are much more likely to use commands on a phone than with a speaker, research suggests.
By Robert Williams • Jan. 10, 2020 -
Visa, Mastercard hold fast to gas stations' chip-card deadline
Fuel retailers were given an extra five years to upgrade to EMV technology, but 70% of convenience store owners in a survey said they still haven't done so.
By Dan Ennis • Jan. 10, 2020 -
Opinion5 predictions for the future of retail
Emerging technologies continue to drive digital disruption and customer experience is fast becoming the new currency, writes Gartner's Robert Hetu.
By Robert Hetu • Jan. 09, 2020 -
Google boosts Assistant with device scheduling and text reading tech
Expanded features aim to make Assistant more useful to consumers, a key goal as voice commerce and the market for smart home appliances swell.
By Robert Williams • Jan. 08, 2020 -
Almost all retail apps leak personal data, security firm warns
Until retailers' apps can be trusted, consumers should delete them from their phones, according to mobile security firm NowSecure.
By Daphne Howland • Jan. 07, 2020 -
Amazon broadens in-car services with major Alexa expansion
The e-commerce giant is collaborating with carmakers, gas stations and tech firms to give drivers more voice-powered services.
By Robert Williams • Jan. 07, 2020 -
Cadillac, Amazon showcase cloud-based car shopping concept at CES
The collaboration uses tech to deliver personalized and 3D interactive experiences throughout the car buying journey.
By Dianna Christie • Jan. 07, 2020 -
Neutrogena's Skin360 app ditches hardware with new AI features
Powered by Perfect's YouCam, the updated app lets smartphone users scan their face and get personalized recommendations without camera attachments.
By Robert Williams • Jan. 06, 2020
