E-commerce
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Walmart's topsy-turvy week ends with the exit of US chief
The leader of the retailer's domestic turnaround is handing his role to the Sam's Club chief while Walmart's digital business goes through a sharp pivot.
By Ben Unglesbee • Oct. 11, 2019 -
REI expands online selection with dropshipping
Danner, ECCO and Salomon are among the first brands to participate by shipping orders directly to customers.
By Lisa Rowan • Oct. 11, 2019 -
SponsoredConsumer incentives insights: Learning from customer experiences
What makes a good consumer incentives program? Understanding the balance between user irritations and user benefits gives insight into the future of CI.
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Why subscription boxes aren't just e-commerce as usual
Inventory management and fulfillment strategies differ from e-commerce, and personalization at scale adds new complexity to the model.
By Deborah Abrams Kaplan • Oct. 10, 2019 -
OpinionThe 5 biggest DTC trends of 2019
The shift to direct to consumer isn't expected to slow anytime soon, writes Innovation Department founder Alex Song.
By Alex Song • Oct. 10, 2019 -
New Toys R Us turns to Target to support online sales
The resurrected toy retailer relaunched its website and packed it full of advice and tips for shoppers, but is leaving actual sales to the retail giant.
By Ben Unglesbee • Oct. 08, 2019 -
Bonobos lays off staff amid Walmart's e-commerce reset
News of the layoffs comes on the heels of ModCloth's sale, a possible sign of a strategy shift in the retail giant's digital arm.
By Ben Unglesbee • Oct. 08, 2019 -
Burberry, The RealReal pilot resale partnership
As part of the collaboration, customers who consign the designer's pieces will gain access to an in-store shopping experience with the luxury retailer.
By Tatiana Walk-Morris • Oct. 08, 2019 -
Costco expected to 'remain a share gainer' as sales jump 8%
The consistently strong retailer has found ways to boost online sales without sacrificing profit or identity.
By Ben Unglesbee • Oct. 07, 2019 -
Over half of shoppers use subscription box services
Dollar Shave Club leads the pack as more retailers and brands introduce subscription services.
By Tatiana Walk-Morris • Oct. 04, 2019 -
Google intros price-tracking, enhanced visual search in latest e-commerce bid
Two updates show the search giant ramping up an e-commerce battle with Amazon and Pinterest during the holiday shopping season.
By Peter Adams • Oct. 04, 2019 -
AAFA tries again to get Amazon listed as 'notorious market' for counterfeits
The industry group told the U.S. Trade Representative that fakes were an increasing problem on the e-commerce giant's websites abroad and in the U.S.
By Ben Unglesbee • Oct. 03, 2019 -
Kardashian-Jenner family launches apparel resale business
The new venture taps into a lucrative apparel trend that is growing as shoppers both look for deals and support sustainability efforts.
By Kaarin Vembar • Oct. 03, 2019 -
Simon deepens digital dive through co-venture with Rue La La owner
The partnership combines the online platforms of the two companies and is expected to quickly top $1 billion in sales.
By Ben Unglesbee • Oct. 02, 2019 -
As Instacart gains ground, tech players organize to take back the last mile
Growing demand for grocery e-commerce has brought software players together to offer end-to-end services in a clear challenge to the market leader.
By Emma Cosgrove • Oct. 02, 2019 -
Neiman Marcus introduces 'Clean Beauty' online shop
The move follows a trend of retailers highlighting products that have safe or environmentally friendly ingredients.
By Tatiana Walk-Morris • Oct. 02, 2019 -
Banana Republic, Athleta launch BOPIS services
During a pilot program, Gap Inc. reported the brands received add-on sales when customers picked up orders in store.
By Kaarin Vembar • Oct. 01, 2019 -
CCIM Institute: The state of retailing in 2025
Expect more partnerships with hotels, pressure on supply chains and multiuse redevelopments to retail spaces, according to Chief Economist K.C. Conway.
By Ben Unglesbee • Oct. 01, 2019 -
Rent the Runway 'back to business as usual' following supply chain meltdown
The rental service experienced shipment delays following a fulfillment software upgrade, causing the company to temporarily pause operations.
By Morgan Forde , Kaarin Vembar • UPDATED: Oct. 9, 2019 at 10:17 a.m. -
Net-A-Porter debuts flagship store in Tmall Luxury Pavilion
The e-commerce platform is among the latest to tap Alibaba to access Asian shoppers and expand into new markets.
By Tatiana Walk-Morris • Oct. 01, 2019 -
Deep DiveIs Amazon on a collision course with the government?
As investigations into the e-commerce giant's marketplace and competitive practices heat up, it faces a heightened risk of antitrust litigation.
By Ben Unglesbee • Sept. 30, 2019 -
Bloomberg: Walmart fielding interest in JetBlack
The retail giant is talking with parties about potentially partnering with the unit or buying it outright.
By Ben Unglesbee • Sept. 27, 2019 -
Inventory-free showrooms 'super-charge' customers
Shoppers interacting with a brand at a physical location bought more, spent more and returned less, according to new academic research.
By Daphne Howland • Sept. 27, 2019 -
EBay CEO steps down
Devin Wenig's departure, which comes amid a strategic and operational review, was due to "a number of considerations," the company's chairman said.
By Ben Unglesbee • Sept. 25, 2019 -
Overstock CFO resigns as permanent CEO is named
Greg Iverson left amid turbulence around the exit of its former CEO, Patrick Byrne, as Jonathan Johnson steps into the chief executive role.
By Ben Unglesbee • Sept. 24, 2019
