Consumer Trends

Column

Retail Therapy: The unlikely collab between Zabar's and Vans

The famous Upper West Side grocery store teamed up with the footwear brand for its "Foot the Bill" initiative aimed at supporting local businesses.

By Caroline Jansen • April 09, 2021

Moody's sees sustainability as opportunity for fashion, despite costs

Diminishing resources and mounting pressure from consumers and regulators are forcing apparel brands to adopt more eco-friendly practices.

By Daphne Howland • April 09, 2021

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Trendline

The Retail Dive Outlook on 2021

The adaptions retailers forced on retailers last year were painful, but they may have ushered in long-term changes that are key to survival. We break down just how pivotal 2021 might be.  

By Retail Dive staff

Will suburbia save the mall?

It's not clear how many people are leaving cities due to the pandemic. Or how much it helps the once-popular shopping destination if they do.

By Daphne Howland • April 09, 2021

Teen love for Nike appears to be unshakable

The brand continues to rank No. 1 among this cohort, which is also concerned about racial equality and the environment, Piper Sandler found.

By Daphne Howland • April 08, 2021

Opinion

Retail in a post-COVID world: We need to go back to the way we were

While it's easy to blame the pandemic for its toll on retail, it merely accelerated changes that were already happening, writes Carl Marks Advisors' Howard Meitiner.

By Howard Meitiner • April 08, 2021

Column

SKU'd: Another day another dollar store

What does the dollar store opening craze say about retail?

By Kaarin Vembar • April 07, 2021

Deep Dive

6 Payments trends for 2021

The pandemic accelerated emerging payments trends, as "both the merchant and customer side picked up pace to evolve with changing market conditions," Forrester analyst Lily Varon said. 

By Vaidik Trivedi • April 06, 2021

Janie & Jack seeks growth overseas and online

As the premium children's brand picks up where Gap Inc. left off, and with business brisk despite the pandemic, it's also adding apparel for tweens. 

By Daphne Howland • April 06, 2021

Deep Dive

The omnichannel age is here — and it's expensive

Store pickup of online orders grew by triple digits amid the pandemic. Retailers are now scrambling to become more efficient sellers across channels.

By Ben Unglesbee • April 05, 2021

Sponsored by Citizens Pay

3 ways a payment solution supports long-lasting digital transformation

Today's consumers look for a variety of payment options, and also consider convenience, speed and reliability.

The pandemic may have changed some consumer habits permanently

Half of consumers worldwide and 43% in the U.S. say they've altered their behavior due to financial and health-related anxiety, AlixPartners found.

By Daphne Howland • April 01, 2021

How the pandemic changed consumers, according to the Conference Board

The past year has been one of contradictions and digitization, and some trends will stick, according to a report from the business research group.

By Daphne Howland • March 31, 2021

The pandemic raised customer service expectations: report

Thanks to changes in customer behavior, 58% of shoppers have raised their customer service experience bar since last year, Talkdesk Research found.

By Tatiana Walk-Morris • March 31, 2021

Wells Fargo sees permanent consumer behavior shifts from the pandemic

While the recent e-commerce surge is settling down, the channel gained new shoppers, according to a report from the analysts last week.

By Daphne Howland • March 29, 2021

Sponsored by Citizens Pay

How better payment solutions boost profitability by cultivating customer loyalty

The rise of digital commerce has given consumers more power to determine when, how and from whom they make their purchases.

Column

Retail Therapy: Miller Lite serves a whiff of classic bar aromas

Missing the bar ambiance? Say no more: The beverage company launched a limited line of bar-scented candles.

By Maria Monteros • March 26, 2021

Consumers set a high customer service bar, but not every brand can deliver

The customer may not always be right, but experts say there's a price to pay when brands don't take care of them.

By Maria Monteros • March 24, 2021

Sponsored by Citizens Pay

How to improve the customer experience with buy now, pay later

Consumers want to be satisfied with not just what they buy, and the price they pay, but also how they pay. 

E-commerce spending could reach $1 trillion in 2022: Adobe

The pandemic accelerated online spending and the adoption of services like BOPIS and buy now, pay later. 

By Tatiana Walk-Morris • March 18, 2021

Adidas, Peloton team up on apparel line

The tie-up furthers Peloton's apparel sales and can only help Adidas, though the fairly small collection won't likely be a game-changer.

By Daphne Howland • March 18, 2021

Column

Retail Therapy: Hipdot and Peeps team up for a sweet Easter look

The two brands joined forces to launch a makeup collection guaranteed to get you in a springtime vibe. 

By Maria Monteros • March 12, 2021

What is the new retail playbook in a post-pandemic world?

Omnichannel, personalization, sustainability and other operating "imperatives" are more important than ever, according to a new report from RILA. 

By Ben Unglesbee • March 10, 2021

Dick's sales spiked 10% last year, but the retailer warns of possible slowdown

The year ahead could bring a cool-down as gyms reopen and competitors join the game.

By Ben Unglesbee • March 09, 2021

Retailers cheer as Biden's $1.9 trillion pandemic relief clears the US Senate

The legislation supports consumers and speeds up vaccinations, which some economists say could lead to the fastest economic recovery in years.

By Daphne Howland • March 08, 2021

Dollar Tree eyes at least 3K locations for rural concept stores

A new format that combines the retailer's namesake brand with Family Dollar's blends their assortment and aims for smaller, underserved markets. 

By Ben Unglesbee • March 05, 2021