Operations


  • A graphic mural on the side of a Warby Parker depicts three colorful silhouettes of people with eyeglasses against an azure background.
    Image attribution tooltip
    Courtesy of Warby Parker

    After challenging Q2, Warby Parker sees crystal-clear need for stores

    The DTC eyewear company slashed its guidance for the year, but says physical locations are key to expanding market share and brand awareness.

    By Aug. 11, 2022
  • A red "Petco" sign adorned with a blue cat and red dog.
    Image attribution tooltip
    Daphne Howland/Retail Dive

    Petco reorganizes leadership team, names new COO

    The pet retailer revealed a flurry of leadership changes and position expansions to better align with its customer-first strategy. 

    By Tatiana Walk-Morris • Aug. 11, 2022
  • Trendline

    The direct-to-consumer landscape in retail

    More mature brands are pursuing exit strategies and expanding their reach, while retailers are increasingly shifting to a DTC model.

    By Retail Dive staff
  • Lively's store in Austin, Texas
    Image attribution tooltip
    Permission granted by Lively

    Lively founder Michelle Cordeiro Grant steps down from CEO role

    Kristin DiCunzolo, vice president of marketing and direct at parent company Wacoal America, will take on the post.

    By Aug. 11, 2022
  • Individual holding its hand under Amazon One's palm recognition payment method at a Whole Foods Market checkout counter
    Image attribution tooltip
    Courtesy of Sarmishta Ramesh

    Whole Foods to add Amazon One payment tech to dozens of stores in California

    After rolling out the bio-authentication and payment technology to a handful of stores earlier this year, the grocery chain will add it to 65 locations.

    By Peyton Bigora • Aug. 11, 2022
  • A black flag that says "The Real Real" hangs off a building's dark trim.
    Image attribution tooltip
    Daphne Howland/Retail Dive

    Profits remain elusive in Q2 as The RealReal’s customers buy lower-priced apparel

    Unlike other retailers in recent weeks, the resale site has been hiring and boosting wages to help address inventory shortfalls that hurt sales.

    By Aug. 10, 2022
  • A Revlon display in a store
    Image attribution tooltip
    "Revlon" by Mike Mozart is licensed under CC BY 2.0

    Revlon CFO to retire as sales continue shrinking in bankruptcy

    The company’s losses have also ballooned, in part because of the high cost of Chapter 11. 

    By Aug. 10, 2022
  • Kohl's storefront
    Image attribution tooltip
    Courtesy of Kohl's

    Kohl’s expands self-pickup to all stores

    Customers can use their mobile devices to go through a number of steps to obtain their orders in stores.

    By Aug. 10, 2022
  • A display of Tupperware products on shelves.
    Image attribution tooltip
    Justin Sullivan via Getty Images

    Supply chain exec joins Tupperware as company pursues turnaround

    Jim Van Ingen will lead the company's manufacturing, procurement and distribution teams to reduce costs.

    By Megan Ruggles • Aug. 10, 2022
  • UpWest launches Go activewear line
    Image attribution tooltip
    Courtesy of UpWest

    Can UpWest lead the way forward for Express?

    The DTC brand is opening stores, will launch a partnership with a major retailer this year and may be just the thing the specialty retailer was looking for. 

    By Aug. 10, 2022
  • None
    Image attribution tooltip
    Retrieved from Bain Capital on June 21, 2022

    Signet buys Blue Nile for $360M

    The deal adds to the jewelry retailer’s luxury portfolio as the retailing climate worsens against the macroeconomic backdrop. 

    By Aug. 9, 2022
  • Reflections of buildings on a Warby Parker store window, dominated by white and blue.
    Image attribution tooltip
    Daphne Howland/Retail Dive

    Warby Parker lays off 15% of its corporate workforce, citing changing consumer behavior

    The DTC eyewear brand said it’s restructuring in order to be in the best position long term, but that store and customer experience jobs aren’t affected.

    By Aug. 9, 2022
  • Interior shot of an Abercrombie store. Two mannequins wearing short sleeves and long pants are central, with tables and racks of clothing around them. Four mannequins stand in the main window.
    Image attribution tooltip
    Courtesy of Abercrombie & Fitch

    Abercrombie & Fitch launches ‘getaway’ store design concept

    The retailer wants to make every day feel like the start of a long weekend with a store aesthetic that is a “nod to a chic hotel lobby.” 

    By Aug. 9, 2022
  • External shot of The Body Shop storefront.
    Image attribution tooltip
    Daphne Howland/Retail Dive

    The Body Shop expands delivery partnership with Uber

    Seventy-five stores will make over 2,000 products available for same-day delivery through the Uber Eats app. 

    By Tatiana Walk-Morris • Aug. 9, 2022
  • PetSmart storefront.
    Image attribution tooltip
    Kaarin Vembar/Retail Dive

    Class action alleges PetSmart training agreement trapped groomers in debt

    The agreement required groomers to work two years for the company or pay back the $5,000 training value.

    By Emilie Shumway • Aug. 9, 2022
  • Stitch Fix subscription box
    Image attribution tooltip
    Courtesy of Stitch Fix

    Retail disruptors are turning to layoffs to cut costs and restructure

    New companies have grown rapidly by leveraging consumer trends during the pandemic. Now, they’re paying the price amid an economic downturn.

    By Aug. 9, 2022
  • Walmart Store Exterior at Night
    Image attribution tooltip
    Courtesy of Walmart

    Walmart acquires omnichannel tech specialist Volt Systems

    The deal comes with new talent and technology aimed at vendor management, seamless shopping and anticipating demand. 

    By Aug. 8, 2022
  • Side by side pictures. On the left two people sit on a couch, both wearing hats, sweaters and pants. On the right a group of four people are outdoors in snow wearing jackets.
    Image attribution tooltip
    Courtesy of Fast Retailing

    GU to open first store in US

    The Uniqlo sister brand will launch a pop-up in New York City this fall. 

    By Aug. 8, 2022
  • Headshot of Scott Roe, Tapestry's new CFO and COO.
    Image attribution tooltip
    Courtesy of Tapestry

    Tapestry combines COO, CFO roles

    The company announced the retirement of COO Tom Glaser, and said Scott Roe will be taking on the title in addition to his current position as CFO. 

    By Aug. 8, 2022
  • A person runs in Under Armour's UA Flow Synchronicity running shoe for women.
    Image attribution tooltip
    Permission granted by Under Armour

    Why running brands are finally making shoes for women

    As the sport rises in popularity, brands are breaking from tradition and investing in running shoes that are actually manufactured for a woman’s foot.

    By Aug. 8, 2022
  • Business using smartphone,with shopping cart icon,sale volume increase make business growth and shopping online concept.
    Image attribution tooltip

    stock.adobe/A Stockphoto

    Sponsored by CommerceHub

    Breaking down barriers in the Now Economy

    Expand product selection exponentially and hyper-personalize customer experience without increasing overhead.

    By Mark Grilli, CommerceHub CMO • Aug. 8, 2022
  • An iRobot Roomba is deployed in a home.
    Image attribution tooltip
    Courtesy of iRobot

    Amazon to acquire iRobot for $1.7B

    The news means the retailer will have another pathway into the homes of consumers, adding to its existing portfolio of technology.

    By Aug. 5, 2022
  • ThredUp clean out envelope and box.
    Image attribution tooltip
    Courtesy of ThredUp

    ThredUp hires first chief marketer in years

    Noelle Sadler joins the company from Lulus and will focus on raising brand awareness and acquiring more young shoppers.

    By Aug. 5, 2022
  • Shopify bag logo and name. in front of a brick wall.
    Image attribution tooltip
    Courtesy of Shopify
    Column

    The Weekly Closeout: Shopify makes a $100M investment and Jane Fonda fronts campaign for H&M’s Move line

    Days after Shopify laid off 10% of its workforce it announced an investment in Klaviyo, while H&M launched a new brand with the help of a fitness icon. 

    By Retail Dive Staff • Aug. 5, 2022
  • Torrid hires Guitar Center vet as COO, CFO

    Tim Martin was named to the dual position, while the company also announced a new CTO.

    By Tatiana Walk-Morris • Aug. 5, 2022
  • Under Armour founder Kevin Plank on what the brand’s next CEO needs to do

    “Drive love for the [Under Armour] brand and the rest will follow,” the founder said on an earnings call earlier this week.

    By Aug. 5, 2022