The Latest

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  Retail leaders sound off on AI’s use-cases

  From Toys R Us’ experimentation with video to Meta’s new ad capabilities, here’s how the tech is being used across the industry.

  Operations

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  Sponsored by SCAYLE Commerce Engine

  4 tech pains that’ll kill your eCom team’s innovation

  Slow processes and outdated systems keep eCommerce teams from innovating. Discover four major time drains – and how to fix them.

  E-Commerce

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  On announces CEO change amid leadership overhaul

  Martin Hoffmann, co-CEO and CFO, will become the sole chief executive, while co-CEO Marc Maurer prepares to exit the brand.

  Operations

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  Amazon taps AI for automatic product recommendations

  The e-commerce giant gave a subset of U.S. users a tool that takes shopping prompts to routinely recommend items.

  Technology

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  Hudson’s Bay to eliminate 200 corporate roles

  Impacted employees will have their last day on Friday, while the company restructures and undergoes store liquidations.

  Operations

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  Harry’s resets brand with push beyond product-focused marketing

  Along with a refreshed visual identity, the DTC innovator launched a new campaign that pokes fun at crime movie tropes to highlight brand truths.

  Marketing

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  Williams-Sonoma says tariffs present opportunity

  Supply chain efficiencies and moving sourcing away from China are giving the home goods retailer a leg up.

  Operations

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  David’s Bridal debuts menswear

  The assortment will expand each season, ultimately featuring 200 curated pieces from Perry Ellis and Cubavera. 

  Operations

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  A look back on COVID-19’s impact on retail

  The pandemic has had lasting effects on the industry, including altering operations and resetting consumer expectations.

  Operations

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  Retailers fight customer churn with loyalty programs

  Two-thirds of retailers offer loyalty programs, Salesforce found. Rewards play a powerful role in retaining customers, especially as prices rise.

  Marketing

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  Macy’s chief operating and financial officer to exit

  Capri Holdings exec Thomas Edwards will step into the role as the company completes a “purposeful evolution” of its C-suite, CEO Tony Spring said.

  Operations

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  Column

  The Weekly Closeout: GameStop pays for CEO’s security, layoffs at Mattel

  The gaming retailer paid nearly $270,000 last year for Ryan Cohen’s executive security, while the toy company laid off 120 workers at its headquarters.

  Operations

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  REI taps Target, PetSmart veteran as chief merchant

  Kristin Shane, who will focus on driving sustainable growth and a differentiated experience, joins as the co-op is transitioning to a new CEO.

  Operations

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  Consumer spending during Q1 to shrink for first time since pandemic

  “Stockpiling ahead of potential tariff implementation on a wide range of consumer goods could lead to a pullback in goods spending later this year,” the Conference Board said.

  Consumer Trends

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  Levi’s CEO: ‘If the wallet’s tighter, then we have to work harder’

  Pickier shoppers just means higher execution is needed from the denim brand, Michelle Gass said. But a little help from Beyoncé never hurts.

  Marketing

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  Neiman Marcus in downtown Dallas to stay open through the holidays

  Parent company Saks Global, in concert with the city, is evaluating alternate plans for the location as a potential art, fashion or entertainment destination.

  Operations

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  Madison Reed taps Athleta vet as chief marketing officer

  Sheila Shekar Pollak helped launch the activewear company’s “Power of She” brand platform and Athleta Girl clothing line.

  Marketing

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  Podcast

  The Backroom: Talking wholesale with Liza Amlani

  The longtime merchant discusses the myths and rewards of a channel that is getting renewed appreciation in the industry.

  The Backroom with Retail Dive

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  QVC Group lays off 900 employees

  The reorganization and elimination of roles comes as the company embarks on a three-part turnaround strategy.

  Operations

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  Target cuts employee bonuses after 2024 performance

  Bonuses were based only on fiscal 2024 results, a spokesperson confirmed. But the retailer has undergone several shifts in recent months.

  Operations

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  Gap Inc. CEO: ‘If you’re relevant enough it eventually drives revenue’

  One of the most-watched turnarounds in retail started with a long look back at its past, Richard Dickson said at Shoptalk Spring.

  Marketing

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  Etsy appoints Depop exec as CTO

  Rafe Colburn will become Etsy's chief technology officer on May 5, while Depop's chief marketing officer will become the resale platform's interim CEO.

  Operations

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  J. Jill plans ship-from-store capability

  The apparel brand will join a growing roster of retailers using their brick-and-mortar footprints to fulfill e-commerce orders.

  Operations

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  ‘Please, no hot sauce’: Shark Tank’s Kevin O’Leary on today’s retail startups

  In addition to the category he never wants to see again, O’Leary also highlighted a marketing channel he thinks all brands should be contemplating.

  Marketing

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  Build-A-Bear Workshop pulls forward inventory to deflect tariff impact

  The stuffed animal retailer says the move enables better flexibility in a fluctuating trade environment. 

  Operations

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  Lululemon leans on newness to lure reluctant US customers

  This year the brand plans to expand its footprint by opening stores and enlarging existing locations, and will add new markets abroad.

  Operations

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