How Gap Inc. is ‘leaning in’ to AI to elevate online shopping

The apparel retailer is accelerating its digital experience with two new partnerships, CTO Sven Gerjets told an audience at Shoptalk.

By Kaarin Moore • March 25, 2026

The Home Depot beefs up digital shopping experience for pros

As it pursues home improvement professionals, the retailer is enhancing the online experience with tools for better project management.

By Tatiana Walk-Morris • March 24, 2026

Explore the Trendline➔

How retailers are thinking about in-store experience

Complementary shop-in-shops, age-appropriate experiences and integrated technology are just a few ways retailers are reworking stores to suit shoppers.

By Retail Dive staff

The order management imperative: How outdated order management is holding you back and what you can do about it

Retail growth starts with fixing order management.

March 23, 2026

Meta bets on NYC with flagship

Meta is making its Fifth Avenue retail pop-up location permanent by signing a 10-year lease on the space.

By Tatiana Walk-Morris • March 19, 2026

Half of consumers prefer brands that don’t use generative AI, Gartner finds

Consumers who are ambivalent or distrust the technology may walk away if they feel forced to use AI, one analyst said.

By Bryan Wassel • March 18, 2026

E-commerce retailers plan hefty investments in agentic commerce, study finds

Top applications include Al-powered product discovery, Al chatbots and personalized recommendations.

By Kristen Doerer • March 18, 2026

Grocers face state and federal lawmakers’ scrutiny over ‘surveillance’ pricing

A slew of recently introduced bills aim to restrict how retailers use consumer data to make pricing decisions and some even ban electronic shelf labels.

By Peyton Bigora , Catherine Douglas Moran • March 18, 2026

Ernesta secures $20M to fuel store expansion

The DTC rug brand plans to use the fresh capital to expand its brick-and-mortar footprint and improve its technology platform.

By Howard Ruben • March 17, 2026

Urban Outfitters Inc. builds out second phase of automation in Missouri facility

The distribution center, which supports its Nuuly rental brand, will accelerate its digital business and create gains in delivery and logistics.

By Alejandra Carranza • March 16, 2026

Ulta to launch on TikTok Shop with curated assortment

The beauty retailer's Q4 net sales grew nearly 12%, though industry analysts questioned the retailer's "softer" fiscal 2026 comp guidance.

By Dani James • March 13, 2026

The Weekly Closeout: Amazon notches a win against Perplexity, Reebok reenters soccer

The e-commerce giant got a temporary order blocking access for Perplexity’s AI shopping agents, while the athletics brand signed two professional soccer players.

By Retail Dive Staff • March 13, 2026

How Lowe’s tailors its AI-backed Mylow to different customers

The home improvement retailer gets about a million questions a month between Mylow and Mylow Companion, with customer inquiries ranging in terms of expertise and needs.

By Dani James • March 12, 2026

What’s essential for AI shopping assistant success

The biggest risk isn’t falling behind on deployment — it’s deploying before the organization is ready, experts say.

By Michael Brady • March 12, 2026

Best Buy wants to be at the forefront of agentic AI discovery

“As agentic commerce matures, we want to serve our customers in new ways, both on and off of platforms,” CEO Corie Barry said.

By Bryan Wassel • March 10, 2026

Costco ties digital personalization to $470M in sales growth

Personalized product recommendation carousels and modernized display pages are driving e-commerce sales and traffic, CFO Gary Millerchip said.

By Bryan Wassel • March 9, 2026

The dark side of personalization

“If you can’t explain it to the customer … then you should not be personalizing,” Qualtrics’ Isabelle Zdatny said.

By Michael Brady • March 6, 2026

The Salvation Army launches first digital thrift store on Roblox

“Thrift Score” is a shoppable digital environment — and a way to engage Gen Z and Gen Alpha consumers. 

By Tatiana Walk-Morris • March 5, 2026

Walmart expands digital shelf labels to all US stores

By the end of this year, all locations will feature the tags, which help associates change prices, restock items and fulfill online orders quicker.

By Tatiana Walk-Morris • March 4, 2026

[Podcast] Decoded: The New Consumer

This podcast uncovers how AI, influencers, and shifting consumer habits are reshaping the future of retail.

By Retail Dive's studioID • March 4, 2026

Stripe’s slower view of agentic commerce

The processing giant, like some other digital commerce specialists, sees agent-enabled shopping evolving at a measured pace.

By Justin Bachman • March 3, 2026

Home Depot launches real-time delivery tracking for large items

Handheld devices used by drivers enabled the new feature for shipments of bulkier goods like appliances and lumber.

By Max Garland • March 2, 2026

How Coach cocreated a campaign with Gen Z communities around the world

Chief Marketing Officer Joon Silverstein explains how “Explore Your Story” demonstrates the luxury brand’s embrace of social-first marketing.

By Chris Kelly • March 2, 2026

4 ways to prepare your retail operations for the era of agentic commerce

Four ways retailers can prepare their operations for the shift to agentic, AI-driven commerce.

March 2, 2026

Walmart app connects suppliers with store-level data

Walmart Data Ventures introduced Scintilla In-Store so field representatives could see real-time data — in part to reduce out-of-stocks. 

By Tatiana Walk-Morris • Feb. 27, 2026

Walmart sees speed and convenience boosting trust in its AI agent

Half of the retailer’s app users have interacted with Sparky, Walmart's David Guggina said. The average order value for users of the AI agent is higher, too.

By Bryan Wassel • Feb. 26, 2026