Beauty brands blend AI into operations

The Estée Lauder Companies, Coty and Ulta Beauty are pushing forward on the technology to save costs, tailor communications and optimize forecasts. 

By Lindsey Wilkinson • June 4, 2025

How Stitch Fix’s brand platform is helping drive transformation

Chief Marketing Officer Debbie Woloshin speaks about artificial intelligence and staying agile in her first interview since joining the company.

By Chris Kelly • June 4, 2025

Explore the Trendline➔

Digital innovation and technology trends in retail

Generative AI and TikTok Shop have replaced the metaverse and NFTs as the hot topics of the day — here’s a look at how brands are using them.

By Retail Dive staff

Best Buy wants AI to offer customers fewer — but more relevant — search results

The enhanced search experience will build on the electronics retailer’s e-commerce success, which was a bright spot in an otherwise lackluster quarter.

By Bryan Wassel • June 3, 2025

Victoria’s Secret postpones earnings following security incident

The company provided preliminary Q1 results, but a shutdown of its website during “retail’s all-important Memorial Day weekend” was a “significant problem,” according to analysts. 

By Kaarin Moore • June 3, 2025

Home Depot elevates CIO from within as AI adoption plans progress

Angie Brown will lead technology strategy for the home improvement retail giant after a 27-year career with the company.

By Matt Ashare • June 2, 2025

The tangibility problem: How retailers can show AI’s value

Are frontline workers ready for AI? Learn how retailers can build trust in AI-driven workflows.

By Andrew Doyle, Vice President – Frontline Workers, Jabra • June 2, 2025

Small businesses say AI hasn’t lived up to the hype

AI provided some advantages but isn’t quite living up to its promise, according to a survey from American Express.

By Lindsey Wilkinson • May 30, 2025

Nike Chief Innovation Officer John Hoke to retire

The executive, who served as the brand's first chief design officer, is exiting after more than 30 years as it works through a broader turnaround strategy.

By Dani James • May 30, 2025

The Weekly Closeout: Foot Locker sales fall and GameStop makes a bitcoin play

In the lead-up to its acquisition by rival Dick’s, the athletics retailer said it saw soft traffic trends. Meanwhile, the gaming retailer’s stock fell on its latest move.

By Retail Dive Staff • May 30, 2025

QVC Group details TikTok, social content plans

The live shopping company hosted its first Super Brand Day on the social media platform, marking its highest-viewed livestream to date. 

By Xanayra Marin-Lopez • May 29, 2025

Amazon pilots audio product summaries

Shoppers can listen to generative AI-powered audio summaries by clicking a “Hear the Highlights” button. 

By Tatiana Walk-Morris • May 29, 2025

Warby Parker partners with Google, adds AI shopping assistant

The eyewear company is continuing its AI investments through a new Google partnership and a tool that gives shoppers personalized recommendations.

By Xanayra Marin-Lopez • May 29, 2025

Victoria’s Secret shuts down website in response to security incident

Although stores are open, the company has also halted some in-store services as it works to fully restore operations. 

By Kaarin Moore • May 29, 2025

Lowe’s, Home Depot tout CX wins from AI projects

The home improvement retailers reported customer service improvements and easier information gathering as access to the technology expanded. 

By Lindsey Wilkinson • May 28, 2025

Inside Poppi’s push into gaming as prebiotic soda marketing bubbles up

PepsiCo recently finalized a $1.95 billion acquisition of the brand, which has used a “community- and culture-first approach” to marketing.

By Chris Kelly • May 27, 2025

Google is turning AI into a personal shopping assistant

The company debuted AI Mode, the ability for shoppers to use agentic capabilities to set up price tracking and make purchases on their behalf.

By Xanayra Marin-Lopez • May 22, 2025

Marks & Spencer warns April cyberattack will cut $400M from profits

The U.K. department store chain had to temporarily reduce online shopping services, which hit online sales and trading profits for fashion, home and beauty products.

By David Jones • May 22, 2025

Nike lays off ‘limited number’ of tech employees

The layoffs, which are the result of changes announced last week, come amid a broader turnaround strategy under new CEO Elliott Hill.

By Cara Salpini • May 22, 2025

Roblox brings the mall to the metaverse, and vice versa

Fenty Beauty is among the companies testing new ways to merge virtual and physical shopping experiences to produce sales.

By Aaron Baar • May 21, 2025

Amazon reveals new warehouse robots in push to trim manual tasks

The e-commerce giant said it plans to deploy the various technologies in the coming years as it works to boost "more high-skilled work."

By Max Garland • May 19, 2025

The next generation of checkout: Why retailers must evolve

Gen Z is reshaping retail checkout—flexibility isn’t optional, it’s the new expectation.

By Alison Meyer, Head of B2B Marketing, Cash App Commerce • May 19, 2025

Walmart to pay tech company $222M over trade secret misappropriation

The decision by an Arkansas jury is the latest twist in a legal battle between the mass retailer and Zest Labs, which claims Walmart stole technology that extends produce shelf life.

By Peyton Bigora • May 16, 2025

A UK retail cyberattack campaign is headed to the US, researcher warns

The hackers behind cyber intrusions at Harrods, Co-op and M&S are turning their attention to U.S. retailers, Google Threat Intelligence researchers say.

By David Jones • May 15, 2025

TikTok Live remains top live shopping platform

Though roughly 60% of U.S. adults say they watch live shopping in general, only half of them are making purchases, a recent survey shows.

By Xanayra Marin-Lopez • May 15, 2025

ThredUp overhauls resale service, slashes fees

The recommerce company is taking an open-source approach, eliminating fees for branded resale shops and broadening access to its partner network.

By Tatiana Walk-Morris • May 14, 2025