Why marketers must rethink loyalty as AI reshapes consumer connections

Over half of consumers are comfortable filtering their brand communications entirely through AI, according to research from Gale.

By Peter Adams • June 10, 2026

Walmart, Wing add 7 markets to drone delivery expansion plan

The companies aim to start operations in Philadelphia, Phoenix and other metros by 2027 as the retailer advances its fast delivery push.

By Max Garland • June 10, 2026

Explore the Trendline➔

Digital innovation and technology trends in retail

Generative AI and TikTok Shop have replaced the metaverse and NFTs as the hot topics of the day — here’s a look at how brands are using them.

By Retail Dive staff

Connecticut becomes second state to regulate dynamic pricing

The state follows Maryland in enacting legislation that bars retailers from using personally identifiable data to customize prices. A similar bill is awaiting action by New York’s governor.

By Sam Silverstein • June 9, 2026

Optimus Prime will take your call: Hasbro leans into AI-driven licensing

The toy company’s AI studio, Sixth Wall, will debut behavioral licensing, which is focused on how characters think, speak and interact in new experiences.

By Kaarin Moore • June 9, 2026

Amazon launches AI image generator to narrow search queries

Users describing a product in the e-commerce giant’s app can now choose from a variety of AI-generated images to shop similar items. 

By Tatiana Walk-Morris • June 8, 2026

Best Buy rolls out Meta Lab shop-in-shops

The retailer will debut the spaces — which allow shoppers to test Meta's lineup of AI glasses and VR headsets — at 50 locations this summer.

By Dani James • June 8, 2026

Retailers turn to AI for productivity, personalized shopping

Best Buy, Gap and Dick’s Sporting Goods detailed how AI investments were reshaping their businesses during their Q1 earnings calls.

By Paige Gross • June 4, 2026

QVC celebrates 40th anniversary with TikTok Shop event

Amid QVC Group’s bankruptcy proceedings, the company is promoting a live event, a new podcast and the release of a documentary. 

By Tatiana Walk-Morris • June 4, 2026

Costco’s personalization effort drives $500M in digital sales

Personalized product recommendation carousels drive three times higher digital conversion rates than usual, CFO Gary Millerchip said.

By Bryan Wassel • June 3, 2026

Amazon offers AI agent tech to other retailers

The online retail behemoth wants to narrow the time it takes for retailers to launch AI shopping assistants, starting with Kate Spade.

By Tatiana Walk-Morris • June 2, 2026

Amazon reveals Prime Day dates

The e-commerce company moved the event to June, and is encouraging shoppers to use its Alexa for Shopping AI tech.

By Kaarin Moore • June 2, 2026

From pilots to platforms: The next chapter of AI in retail operations

The path toward better serving customers starts with store operations.

June 1, 2026

Dick’s Sporting Goods launches AI adviser

Coach by Dick’s provides shoppers with product recommendations and training tips tailored to their sport, needs and proficiency level.

By Tatiana Walk-Morris • May 28, 2026

Warby Parker to enter new category with Intelligent Eyewear

The company unveiled its first smart frame, as it partners with Google and Samsung on a collection that will launch this fall.  

By Tatiana Walk-Morris • May 28, 2026

Google launches cross-retailer Universal Cart

Shoppers can add items to their cart across merchants from Search, Gemini, YouTube and Gmail.

By Tatiana Walk-Morris • May 26, 2026

Lowe’s courts DIY shoppers as AI tools boost online conversions

The retailer is aiming to build relationships with its DIY customers through AI-enhanced omnichannel shopping, associate-led services and loyalty program options.

By Bryan Wassel • May 26, 2026

David’s Bridal is ready to help couples budget their wedding

Through the bridal retailer’s Pearl Planner tool, the company is leveraging AI to help couples determine where to splurge and save on their big day.

By Tatiana Walk-Morris • May 21, 2026

What customers consider when using AI to shop

The vast majority of consumers say it’s important to recognize the seller or merchant and check customer reviews before purchasing, a PSE Consulting survey found.

By Kristen Doerer • May 21, 2026

AI referrals make shoppers more likely to either return — or never come back

Companies need to quickly justify why the AI recommended their brand, Info-Tech Research Group’s Julie Geller said. “If that validation isn’t obvious, confidence drops fast.”

By Bryan Wassel • May 20, 2026

Tapestry patents AI data analytics tech

The Coach owner said it is trimming the time it takes to analyze data through its newly patented AI technology.

By Tatiana Walk-Morris • May 19, 2026

1 in 5 shoppers left their wallet at home today. Is your store ready for them?

Retailers that don’t support digital wallets risk losing ready-to-buy customers at checkout.

May 18, 2026

The associate gap: Why your AI investment depends on the people running your stores

In the quest for stronger customer experiences, store associates are the critical variable.

May 18, 2026

Etsy debuts app in ChatGPT

The company is also beta-testing a conversational search experience on its own site that is designed to help shoppers find a gift.

By Tatiana Walk-Morris • May 14, 2026

Rufus who? Alexa for Shopping brings AI to Amazon’s search bar

More than 300 million customers used Rufus in 2025, according to Amazon. Experts believe Alexa for Shopping’s reach could be even greater.

By Bryan Wassel • May 14, 2026

Stripe, Google partner on agentic commerce

With a Google partnership, the payments processor is bringing agentic checkout to four of the largest AI platforms.

By Justin Bachman • May 13, 2026