Winning with AI: Innovate intelligently, think long

Only 35% of leaders see AI returns. Explore how to shift from hype to meaningful innovation.

By Jorge Aguilar, Growth strategy expert at PA Consulting • Sept. 15, 2025

Target goes after fall shoppers with style Instagram relaunch

The retailer will debut a fresh creative vision for @TargetStyle during New York Fashion Week and is rolling out a “Forever Fall” marketing campaign.

By Dani James • Sept. 12, 2025

Explore the Trendline➔

Digital innovation and technology trends in retail

Generative AI and TikTok Shop have replaced the metaverse and NFTs as the hot topics of the day — here’s a look at how brands are using them.

By Retail Dive staff

More than half of consumers are wary of AI-powered search: Gartner

While consumers admit artificial intelligence is impacting how they search for products and services, 61% wish they could turn off AI summaries.

By Aaron Baar • Sept. 11, 2025

Ralph Lauren rolls out AI-powered assistant to dole out fashion advice

Ask Ralph can suggest products and offer advice based on prompts like “What should I wear to a concert?” and “How can I style my navy-blue men’s blazer?”

By Bryan Wassel • Sept. 10, 2025

Walmart deepens collectibles offering with live shopping series

The weekly episodes, in partnership with TalkShopLive and WeTheHobby, will give viewers access to exclusive product drops, giveaways and content.

By Tatiana Walk-Morris • Sept. 9, 2025

Etsy expands CTO role as product chief exits

Longtime Etsy executive Rafe Colburn has taken on duties from Nick Daniel, who was chief product officer until Friday.

By Tatiana Walk-Morris • Sept. 9, 2025

Amazon integrates Lens visual search with its AI shopping assistant

Lens Live lets customers browse a swipeable product carousel and add items to their cart within the camera view.

By Bryan Wassel • Sept. 8, 2025

Powering relevance with privacy at the core

Retailers can unlock high-performing experiences by activating first-party data with privacy and compliance at the core.

By Harry Wolansky • Sept. 8, 2025

Beyond the swipe: Building loyalty through the credit lifecycle

Co-brand credit cards are a valuable lifecycle marketing tool for brands looking to build loyalty.

Sept. 8, 2025

Walmart taps OpenAI for employee training

The mass retailer will debut training for employees in 2026 through a partnership with the company behind ChatGPT.

By Dani James • Sept. 5, 2025

Best Buy, Uber Eats partner on same-day delivery, scheduled drop-offs

Shoppers can use the Uber Eats app to have electronics delivered from over 800 of the retailer’s locations. 

By Tatiana Walk-Morris • Sept. 4, 2025

Worldpay rewires for bot shoppers

The processor aims to prepare its merchant clients for the opportunities and risks of AI-driven agentic shopping.

By Lynne Marek • Sept. 3, 2025

Consumers want AI guardrails, but few business leaders have policies in place

More than one-quarter of customer experience leaders say their organization is ready to deploy agentic AI, despite having no governance policy in place, Genesys found.

By Michael Brady • Sept. 3, 2025

Williams-Sonoma to launch AI-powered ‘culinary companion’

Meanwhile, the company has scaled its AI customer service assistant across its portfolio. 

By Bryan Wassel • Sept. 3, 2025

Walmart ties marketplace to stores, debuts AI seller tools

The retailer is piloting brick-and-mortar access to online sellers and reducing some fees for top selling products ahead of the holidays.

By Dani James • Aug. 27, 2025

Retailers double down on AI despite reliability concerns

Over half of retailers expect most customer interactions will be handled by AI within five years, according to a Monday.com survey.

By Lindsey Wilkinson • Aug. 27, 2025

Lululemon names AI exec to improve product innovation, speed

The brand's CIO is departing the company while Ranju Das takes on a newly formed chief AI and technology officer position. 

By Dani James • Aug. 26, 2025

David’s Bridal launches AI to help couples manage wedding tasks

Pearl Planner features a built-in chat assistant, adaptable task boards and dynamic timelines to help users centralize planning with real-time updates.

By Kaarin Moore • Aug. 26, 2025

Home Depot focuses on faster deliveries to boost satisfaction

Dedicated associates and machine learning-driven efficiency improvements helped the retailer achieve its fastest ever delivery speeds during the second quarter, executives said.

By Bryan Wassel • Aug. 25, 2025

Walmart, Target tout AI plans

The two retail giants are capitalizing on sustained investment in their technology foundations even as they face economic headwinds.

By Lindsey Wilkinson • Aug. 25, 2025

Walmart Realm adds new digital storefronts to woo Gen Z, Gen Alpha

The immersive shopping experiences blend content and commerce to facilitate product discovery.

By Tatiana Walk-Morris • Aug. 21, 2025

EBay builds out suite of tech tools for sellers

With a number of new tools, the e-commerce giant is helping sellers simplify cost tracking and respond to messages. EBay will even give sellers automated feedback. 

By Tatiana Walk-Morris • Aug. 20, 2025

Kohl’s adds CTO to its tech leadership lineup

The retailer brought in former Nike and J.Crew executive Steven Dee to lead all technology and information platforms.

By Roberto Torres • Aug. 20, 2025

Google makes payments play

The search giant has locked arms with Wise, Klarna and others to improve and expand its payments services, including in remittances and e-commerce.

By Patrick Cooley • Aug. 19, 2025

Best Buy doubles assortment with marketplace launch

The retailer is adding and expanding categories via third-party sellers, from seasonal decor to musical instruments, and will allow shoppers to return purchases in store.

By Dani James • Aug. 19, 2025