Technology


  • A Wing drone carrying a Walmart delivery.
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    Courtesy of Walmart
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    Walmart launches drone delivery in metro Atlanta

    Products eligible for the delivery method include grocery items, household goods and over-the-counter medicine. 

    By Kelly Stroh • Dec. 12, 2025
  • AI assistant apps icons for OpenAI ChatGPT, Google Gemini and Anthropic Claude. are pictured on a smartphone screen.
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    Getty Images
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    Retailers band together to maintain customer relationships as third-party AI grows

    As more consumers turn to third-party AI tools in their shopping journeys, who owns that experience?

    By Kristen Doerer • Dec. 12, 2025
  • Trendline

    Digital innovation and technology trends in retail

    Generative AI and TikTok Shop have replaced the metaverse and NFTs as the hot topics of the day — here’s a look at how brands are using them.

    By Retail Dive staff
  • A dog inside a Pet Supplies Plus
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    Courtesy of Pet Supplies Plus
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    Pet Supplies Plus releases first mobile app

    The app offers rewards access, push notifications and biometric login capabilities, as the retailer tries to create a more intuitive shopping experience.

    By Tatiana Walk-Morris • Dec. 11, 2025
  • A person walks into a retail store. The word "Gap" is displayed outside the store.
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    Mario Tama via Getty Images
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    Gap’s supply chain productivity gains fuel holiday confidence

    Technology upgrades in fulfillment centers and more rigorous inventory management have the company feeling strong amid the year-end retail rush.

    By Philip Neuffer • Dec. 10, 2025
  • Stitch Fix
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    Permission granted by Stitch Fix
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    Stitch Fix begins to stem active client losses as attention turns to personalization

    Recent launches like Stitch Fix Vision and AI Style Assistant are attracting shoppers who stay with the company longer and spend more, execs say.

    By Bryan Wassel • Dec. 10, 2025
  • The building features a modern glass façade with the Nasdaq logo prominently displayed. Surrounding the structure are other commercial buildings and digital billboards, which are characteristic of the vibrant Times Square environment.
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    Alamy
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    Walmart debuts on Nasdaq

    The stock market transfer “signals a strategic alignment with the tech-heavy exchange,” according to analysts. 

    By Dec. 9, 2025
  • Underwear and bras on display in a white room.
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    Courtesy of Skims
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    Skims ventures into live entertainment with shoppable TikTok livestream

    The apparel brand co-founded by Kim Kardashian sought to draw inspiration from classic holiday variety shows for a 45-minute shopping experience.

    By Aaron Baar • Dec. 9, 2025
  • A Mango storefront.
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    Courtesy of Mango
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    Mango taps AI for sourcing quality, compliance

    Using Inspectorio’s software, the retailer can digitize and standardize lab-testing analytics to drive supply chain improvements.

    By Kelly Stroh • Dec. 9, 2025
  • An Apple Wallet symbol is seen on a black screen, with a fingertip hovering above it.
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    Thomas Trutschel/Picture-Alliance/DPA/AP

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    Deep Dive

    Digital wallet use outpaces regulators

    Consumers are increasingly turning to these mobile tools for convenience and new features, and regulators are trying to catch up.

    By Justin Bachman , , Dec. 8, 2025
  • Modern shopping mall interior with many people walking and browsing.
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    Permission granted by Scale ComputingTM
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    Sponsored by Scale Computingᵀᴹ

    How hybrid infrastructure keeps retail running without disruptions

    Hybrid infrastructure helps retailers prevent outages and power seamless shopping experiences.

    Dec. 8, 2025
  • The exterior of an Ashley store.
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    Courtesy of Ashley
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    Ashley offers AI-powered shopping experience

    The partnership with Perplexity and PayPal allows customers to ask for product recommendations, add items to cart and complete payment in a single step.

    By Tatiana Walk-Morris • Dec. 4, 2025
  • Nike headquarters
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    Courtesy of Nike
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    Nike cuts CTO, chief commercial roles in leadership overhaul

    As part of the changes, Chief Supply Chain Officer Venky Alagirisamy will become chief operating officer, and Nike’s four regional heads will join the leadership team.

    By Dec. 3, 2025
  • A smartphone screen displaying a folder labeled “Payment” with apps including PayPal, Stripe, Afterpay, Shop, and Amazon Pay, shown in a dark setting with colorful screen reflections.
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    Alamy
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    Amazon, Visa team on agentic tools

    The e-commerce giant is locking arms with the largest U.S. card network to provide software developers with tools and contacts for creating agentic commerce experiences.

    By Lynne Marek • Dec. 3, 2025
  • Exterior of a store.
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    Joe Raedle via Getty Images
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    BJ’s CEO: ‘AI is a big part of our future’

    The company is using the technology to make coding more efficient, generate to-do lists for team members and spot quality issues in its stores. 

    By Lindsey Wilkinson • Dec. 3, 2025
  • Image shows a stylized version of the inside of a computer.
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    Getty Images
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    Retailers turn to AI for marketing, merchandising

    AI investments are widespread across retail, but using the tech doesn’t automatically translate to business impacts, per a report from Berkeley Research Group.

    By Tatiana Walk-Morris • Dec. 2, 2025
  • White exterior of Anthropologie storefront in Washington, D.C., with sale signs
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    Dani James/Retail Dive
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    BNPL drives over $1B in online spend on Cyber Monday

    Overall spending on the digital shopping day topped $14 billion in the U.S., per Adobe Analytics. Shopify also touted record sales despite technical difficulties.

    By Dec. 2, 2025
  • Person laying back on a couch with a computer and a credit card shopping.
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    Getty Images
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    ChatGPT launches shopping research feature

    OpenAI aims to streamline the comparison shopping process as it transforms ChatGPT into an e-commerce destination.

    By Tatiana Walk-Morris • Dec. 1, 2025
  • A mall entrance to a clothing store named "Pacsun."
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    Daphne Howland/Retail Dive
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    Pacsun, Camping World and Lush launch on-demand delivery with Uber

    In the midst of the busy holiday shopping season, customers can now use the Uber, Uber Eats and Postmates apps to order from the retailers.

    By Howard Ruben • Dec. 1, 2025
  • Man holding a smartphone displaying a shopping icon on the screen, indicating online shopping activity.
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    iStock / Pakin Jarerndee

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    Sponsored by Mirakl

    3 practical steps for keeping pace in the agentic commerce race

    AI agents are reshaping how we shop. Three steps retailers must take now to win the agentic future.

    By Amelia Van Camp • Dec. 1, 2025
  • Front view of a Best Buy store in Milpitas, California, on Feb. 20, 2024.
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    Getty Images
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    Best Buy raises full-year guidance as consumers remain ‘resilient’

    The retailer saw Q3 revenue and comparable sales grow despite macroeconomic pressures. Meanwhile, it's advancing agentic AI integration.

    By Nov. 26, 2025
  • The exterior of a DXL Men's Apparel store
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    "Destination XL Group - DXL (51788714899).jpg" by Ajay Suresh is licensed under CC BY 2.0
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    DXL brings fit tech to app, stores

    The scanning technology measures hundreds of data points so Big + Tall customers can find their size across brands.

    By Tatiana Walk-Morris • Nov. 26, 2025
  • Carol's Daughter
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    Courtesy of Carol's Daughter
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    Carol’s Daughter relaunches e-commerce site

    The move comes nearly nine months after L'Oréal said it would sell the brand, placing it back under the leadership of founder Lisa Price.

    By Howard Ruben • Nov. 25, 2025
  • Outside of the Fanatics office in Tampa, Florida.
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    Courtesy of Fanatics
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    Fanatics to close Florida distribution center, lay off nearly 300

    The facility is unable to support the scale and technology required for the sporting apparel company’s long-term goals, a spokesperson said.

    By Kelly Stroh • Nov. 24, 2025
  • Khalid at Urban Outfitters LA Holiday Preview
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    Courtesy of Urban Outfitters
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    Deep Dive

    How Gen Z is reshaping holiday marketing — and what brands can do about it

    The cohort’s reliance on social media and influencers for product discovery remains, while new levels of comfort with retail media and AI take shape.

    By Jessica Hammers • Nov. 24, 2025
  • Exterior of Walmart store with a sign that reads "grocery" and two cars parked in front.
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    Sam Silverstein/Retail Dive
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    Walmart’s e-commerce growth speaks to CEO Doug McMillon’s legacy

    Digital sales jumped 27% globally in Q3 and the U.S. channel is poised to turn a profit this year, demonstrating a core aspect of the exiting chief's omnichannel strategy.

    By Nov. 20, 2025