Shein to highlight fall-winter collections in shoppable livestream fashion show

“Shein Live: Front Row” will be livestreamed across Facebook, X, YouTube and Instagram on Sunday. 

By Tatiana Walk-Morris • Sept. 17, 2024

Shoppers want personalization online, in-store and on customer service calls

Personalization doesn’t end on the website or app. Customers are looking for personalized assistance from in-store associates and customer service agents as well, an Incisiv and Talkdesk study found.

By Bryan Wassel • Sept. 16, 2024

Explore the Trendline➔

What's shaping the e-commerce landscape?

From recent statistics on e-commerce growth to the Federal Trade Commission’s lawsuit against Amazon, here are some of the forces impacting online retail.

By Retail Dive staff

Shoppers to pull back on everyday purchases to prioritize holiday budgets: report

Most consumers this year are also discovering offers and discounts solely through digital sources including email and social media. 

By Tatiana Walk-Morris • Sept. 16, 2024

Roblox, Shopify partner to sell physical products in the metaverse

This is the first such partnership for Roblox, which plans to integrate with “various” e-commerce platforms in the future.

By Tatiana Walk-Morris • Sept. 12, 2024

Family Dollar implements AI tech for category management, merchandising

The discount chain has selected Dunnhumby to power a platform aimed at localizing product assortment to better meet shoppers’ needs.

By Peyton Bigora • Sept. 9, 2024

Google Shopping launches virtual dress try-ons in the US

The generative AI-enabled feature is part of a larger effort to enhance the search engine’s ability to help shoppers buy apparel online.

By Lara Ewen • Sept. 9, 2024

Simon expands, rebrands online outlet marketplace as ShopSimon

The digital marketplace is adding sale and discounted merchandise to its outlet offering of over 360 retailers. 

By Tatiana Walk-Morris • Sept. 6, 2024

Amazon tech to automate 10 new campus c-stores

The company said it expects to put its technology in more stores in 2024 than in any previous year.

By Jessica Loder • Sept. 4, 2024

Mango extends e-commerce operations to 12 new markets

The company also named Marlies Hersbach as its new e-commerce executive director as its online business accelerates. 

By Tatiana Walk-Morris • Sept. 4, 2024

Virtual try-on offers more sales: Perfect Corp.

The report found that over 38% of respondents identified virtual fitting rooms and try-ons as the most effective use case of AI and AR tech.

By Xanayra Marin-Lopez • Sept. 3, 2024

‘Maybe It’s Maybelline’ returns, reworked for TikTok era of beauty marketing

The cosmetics brand is promoting the revamped jingle with a team of influencers and heavy play on the video-sharing app favored by Gen Z.

By Peter Adams • Sept. 3, 2024

ODP Corp. develops AI assistant for Office Depot, Office Max associates

The ODP Personal Assistant gives workers the ability to provide faster and more accurate responses to customers. 

By Tatiana Walk-Morris • Sept. 3, 2024

Bath & Body Works to launch generative AI fragrance finder

The retailer plans to leverage large language models and data to increase customer traffic and sales over time. 

By Lindsey Wilkinson • Sept. 3, 2024

Shoppers’ online fraud fears escalate

Four in five consumers are worried about identity theft or someone stealing their credit card numbers, according to an August report from the credit monitoring agency Experian.

By Patrick Cooley • Sept. 3, 2024

Gen Z more likely to buy holiday gifts via social media: report

Instagram and Facebook are forecast to be the most popular platforms for gift purchases during the season. 

By Tatiana Walk-Morris • Aug. 28, 2024

Amazon Fresh debuts 4 new stores

All of the locations offer smart grocery carts and Amazon One, the company’s palm-recognition technology.

By Peyton Bigora • Aug. 28, 2024

At Stitch Fix, stylists move into the spotlight

In its quest to stem sales declines, the apparel box retailer has overhauled its customer experience model.

By Daphne Howland • Aug. 27, 2024

How chatbots can personalize self-service interactions

Generative AI chatbots are well-suited to draw on customer metadata and company knowledge bases to personalize self-service experiences.

By Bryan Wassel • Aug. 27, 2024

Nearly 40% of consumers return an online purchase ‘at least’ once a month: report

The majority of consumers are open to exchanges or store credit instead of full refunds if the returns process is easy, according to Narvar.

By Tatiana Walk-Morris • Aug. 26, 2024

Mobile shopping forecast to drive over half of online holiday sales: report

With more people shopping on mobile devices, a “tipping point” with consumer behavior is on the horizon, according to Adobe Analytics.

By Tatiana Walk-Morris • Aug. 23, 2024

Target exec says GenAI tool is boosting worker efficiency

The chatbot, which helps Target’s team members resolve on-the-job challenges, is making it easier and faster to assist customers, COO and CFO Michael Fiddelke said. 

By Alexei Alexis • Aug. 23, 2024

Shopify, YouTube expand partnership

Through an affiliate program, Shopify merchants now have access to thousands of creators to showcase their products.

By Tatiana Walk-Morris • Aug. 22, 2024

How J.C. Penney is using AI and machine learning in its supply chain

The department store retailer is investing heavily in new technology to improve productivity and upgrade its legacy systems.

By Philip Neuffer • Aug. 21, 2024

Walmart used AI to crunch 850M product data points

“We're finding tangible ways to leverage generative AI to improve the customer, member and associate experience,” CEO Doug McMillon said.

By Bryan Wassel • Aug. 20, 2024

Best Buy launches AI-powered delivery tracking

The company joins the growing ranks of retailers that are tapping artificial intelligence to enhance the shopping experience.

By Nate Delesline III • Aug. 19, 2024