Williams-Sonoma to launch AI-powered ‘culinary companion’

Meanwhile, the company has scaled its AI customer service assistant across its portfolio. 

By Bryan Wassel • Sept. 3, 2025

Walmart ties marketplace to stores, debuts AI seller tools

The retailer is piloting brick-and-mortar access to online sellers and reducing some fees for top selling products ahead of the holidays.

By Dani James • Aug. 27, 2025

Explore the Trendline➔

What's shaping the e-commerce landscape?

From pivots in digital strategies to challenges retailers must overcome with reverse logistics, here are some of the forces shaping online retail.

By Retail Dive staff

Retailers double down on AI despite reliability concerns

Over half of retailers expect most customer interactions will be handled by AI within five years, according to a Monday.com survey.

By Lindsey Wilkinson • Aug. 27, 2025

Lululemon names AI exec to improve product innovation, speed

The brand's CIO is departing the company while Ranju Das takes on a newly formed chief AI and technology officer position. 

By Dani James • Aug. 26, 2025

David’s Bridal launches AI to help couples manage wedding tasks

Pearl Planner features a built-in chat assistant, adaptable task boards and dynamic timelines to help users centralize planning with real-time updates.

By Kaarin Moore • Aug. 26, 2025

Home Depot focuses on faster deliveries to boost satisfaction

Dedicated associates and machine learning-driven efficiency improvements helped the retailer achieve its fastest ever delivery speeds during the second quarter, executives said.

By Bryan Wassel • Aug. 25, 2025

Walmart, Target tout AI plans

The two retail giants are capitalizing on sustained investment in their technology foundations even as they face economic headwinds.

By Lindsey Wilkinson • Aug. 25, 2025

Walmart Realm adds new digital storefronts to woo Gen Z, Gen Alpha

The immersive shopping experiences blend content and commerce to facilitate product discovery.

By Tatiana Walk-Morris • Aug. 21, 2025

EBay builds out suite of tech tools for sellers

With a number of new tools, the e-commerce giant is helping sellers simplify cost tracking and respond to messages. EBay will even give sellers automated feedback. 

By Tatiana Walk-Morris • Aug. 20, 2025

Kohl’s adds CTO to its tech leadership lineup

The retailer brought in former Nike and J.Crew executive Steven Dee to lead all technology and information platforms.

By Roberto Torres • Aug. 20, 2025

Google makes payments play

The search giant has locked arms with Wise, Klarna and others to improve and expand its payments services, including in remittances and e-commerce.

By Patrick Cooley • Aug. 19, 2025

Best Buy doubles assortment with marketplace launch

The retailer is adding and expanding categories via third-party sellers, from seasonal decor to musical instruments, and will allow shoppers to return purchases in store.

By Dani James • Aug. 19, 2025

Saks Fifth Avenue taps AI for customer inquiries

The luxury retailer is building off of NLX and Amazon Web Services technology to aggregate data for customer service agents to make more informed decisions.

By Xanayra Marin-Lopez • Aug. 14, 2025

Over half of holiday shoppers plan to use AI to compare prices, search for products

Consumers are shopping earlier and leveraging AI tools to find the best deals amid a holiday season clouded with economic uncertainty, per a new report.

By Tatiana Walk-Morris • Aug. 14, 2025

Pinterest has ‘effectively become an AI-enabled shopping assistant,’ CEO says

The platform is focusing on AI-powered visual search and product discovery, leading to cumulative gains across the business, CEO Bill Ready said.

By Bryan Wassel • Aug. 11, 2025

EBay CEO: AI ‘continues to fundamentally change’ customer experience

Agentic commerce is a small part of the digital retailer’s business, but “it has a nice growth rate,” CEO Jamie Iannone said on a Q2 2025 earnings call.

By Bryan Wassel • Aug. 6, 2025

Retail buyers are reacting to tariffs with AI and early orders

A Deloitte report found the industry is using the tech to navigate a shifting trade environment — and making holiday buys two months earlier than last year.

By Dani James • Aug. 6, 2025

Retail buying evolved: how AI and buyers can work together

How buyers are using AI to automate routine tasks and focus on strategic work that drives results.

Aug. 4, 2025

Perfect Corp. AI, AR subscriptions drive revenue growth

The company, which specializes in virtual try-on tech, attributes the growth to the demand for generative AI, among other factors.

By Xanayra Marin-Lopez • July 31, 2025

Best Buy to pilot Ikea shop-in-shops

This year, the home retailer will make some of its services and products available at another business in the U.S. for the first time.

By Dani James • July 31, 2025

TikTok expands efforts to move beyond the phone

By partnering with Westfield Malls and Rockbot, the social media firm is on a mission to show up on more screens.

By Xanayra Marin-Lopez • July 30, 2025

Ulta Beauty eyes AI agents amid growth plans

The company is working on the tech foundation to enable adoption, which it hopes will lead to improved employee and customer experiences. 

By Lindsey Wilkinson • July 28, 2025

How edge AI is transforming retail operations

Edge AI is fundamentally transforming retail operations and positioning businesses for a smarter, more customer-centric future.

July 28, 2025

Walmart bets big on AI with ‘super agent’ strategy

The retailer is centralizing AI capabilities to avoid fragmentation, noting that the technology is already being utilized by 900,000 associates.

By Dani James • July 25, 2025

Klarna users can now list past purchases on Poshmark

The two companies are offering Posh Credit to first-time Klarna users ahead of the back-to-school shopping season.

By Xanayra Marin-Lopez • July 24, 2025