Kohl’s unites marketing, digital under new chief customer officer role

The position combines media, loyalty, digital commerce and other functions under one title. Chief Marketing Officer Christie Raymond will depart the company.

By Bryan Wassel • Sept. 2, 2026

Sephora to pilot TikTok Shop experience

The beauty retailer will debut exclusive monthly drops through the social media's e-commerce feature with content-led videos and a TikTok Live.

By Dani James • Sept. 2, 2026

Explore the Trendline➔

How artificial intelligence is shaping retail

More retailers are leaning on AI as a tool, tapping into the tech to improve customer service and support supply chain functions.

By Retail Dive staff

Williams-Sonoma AI assistants drive customer engagement — and conversions

Customers who use Olive, Williams Sonoma’s AI agent, convert at three times a higher rate than those who do not.

By Kristen Doerer • Sept. 2, 2026

Boscov’s revamps e-commerce fulfillment operations

The company expects to reduce out-of-stocks and improve the omnichannel experience for customers through a unified inventory management system, CEO Jim Boscov said.

By Alejandra Carranza • Sept. 2, 2026

J. Peterman appears to have folded

The quirky catalog retailer, made famous by “Seinfeld,” has stopped taking orders and faces allegations of violating Ohio consumer laws.

By Daphne Howland • Sept. 2, 2026

The Home Depot extends AI assistance in local stores

The retailer expanded its AI shopping assistant, Magic Apron, to include localized store knowledge to help customers quickly find items, ask product-specific questions and get project advice. 

By Tatiana Walk-Morris • Sept. 1, 2026

Best Buy emphasizes expert support with AI shopping assistant

Ask Blue can answer shopping questions or guide users to customer support as needed.

By Bryan Wassel • Aug. 31, 2026

Walmart to build $1.3B fulfillment center in Georgia

The 1.5-million-square-foot automated facility is slated to break ground later this year.

By Kelly Stroh • Aug. 31, 2026

Is your payment experience holding back your omnichannel strategy?

Omnichannel strategy is only as strong as its weakest checkout.

Aug. 31, 2026

AI is not replacing EDI. It is fixing what was always wrong with it.

AI isn't replacing EDI. It's fixing the maintenance overhead that has always made it expensive.

By Erik Kiser • Aug. 31, 2026

Bath & Body Works e-commerce returns to growth

The retailer expects to see continued gains in the channel in the back half of the year through 2027.

By Kaarin Moore • Aug. 27, 2026

The Backroom: A sit-down with Ron Johnson

The retail veteran shares his journey with Apple, the infamous stint with J.C. Penney and more ahead of the release of his memoir, “Shop Different.”

By Retail Dive Staff • Aug. 27, 2026

The FTC is turning its sights on personalized pricing. What does it mean for customers?

The Federal Trade Commission is seeking comments on the practice, giving businesses yet another reason to be wary of implementing personalized or surveillance pricing.

By Kristen Doerer • Aug. 26, 2026

Walmart to accept Apple Pay, Google Pay

The retailer will finally allow the tap-to-pay options at select Walmart and Sam’s Club stores, with plans to roll out to all locations by the end of the year.

By Lynne Marek , Kaarin Moore • Aug. 25, 2026

Stop guessing. Start knowing: why retailers need one pool of inventory.

Stop siloing your inventory. See how one pool reveals true demand and increases margins.

Aug. 24, 2026

Victoria’s Secret reshapes tech leadership

Former Foot Locker executive Adrian Butler will oversee technology and former Starbucks CTO Gerri Martin-Flickinger will sit on the board.

By Paige Gross • Aug. 21, 2026

Michaels launches 3D digital frame builder

The retailer is harnessing 3D and AR technology to help shoppers preview frames in their spaces.

By Tatiana Walk-Morris • Aug. 20, 2026

Amazon to expand drone delivery reach sixfold this year

The e-commerce giant will soon launch Prime Air deliveries in metro Atlanta, Chicago and Cleveland, giving customers another fast shipping option.

By Max Garland • Aug. 20, 2026

Walmart equipping a store with Symbotic fulfillment system

The SymMicro system is expected to “come to life” in about six months, advancing the retailer's efforts to accelerate in-store pickup and delivery operations.

By Max Garland • Aug. 19, 2026

Mattel Game Studios is ready to extend physical play to a virtual world

Mattel’s new organization will develop, publish and operate digital games inspired by the company’s brands.

By Kaarin Moore • Aug. 18, 2026

Target strengthens inventory management with digital twins

The retailer developed Proxima to simulate how decisions play out, helping identify potential problems ahead of time.

By Kelly Stroh • Aug. 17, 2026

Why retail’s biggest AI assumption is wrong

Brand equity and marketing spend don't guarantee AI visibility. Structure does.

Aug. 17, 2026

A new community for the people modernizing complex B2B commerce

A new commerce leadership community with a bold take on B2B ecommerce.

Aug. 17, 2026

As Lululemon AI chief exits, analysts ‘increasingly concerned’ about turnover

Ranju Das, who held his role for less than a year, is leaving just a month before incoming chief Heidi O’Neill is set to start.

By Cara Salpini • Aug. 14, 2026

Consumers warm up to agentic AI purchases

Shoppers are trusting AI to buy items on their behalf, but they still prefer a human step in the process, a new survey found.

By Tatiana Walk-Morris • Aug. 13, 2026