Technology


  • A Lowe's employee in a red vest walks alongside a customer through a store aisle.
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    Courtesy of Lowe's
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    Lowe’s links end-user feedback loop to AI tool improvements

    The home improvement retailer has been expanding AI access to employees and tweaking tools with stakeholder input in mind. 

    By Lindsey Wilkinson • July 18, 2025
  • A brand image of Puma clothing by DressX.
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    Courtesy of Puma, DressX
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    DressX enters Roblox with new game, collabs with Puma

    The athletics retailer sees the DressGo game as a way to showcase its styles in a way that resonates with female gamers.

    By July 17, 2025
  • Trendline

    Digital innovation and technology trends in retail

    Generative AI and TikTok Shop have replaced the metaverse and NFTs as the hot topics of the day — here’s a look at how brands are using them.

    By Retail Dive staff
  • The Nike "swoosh" on the side of a building, with another building seen behind it.
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    Daphne Howland/Retail Dive
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    Nike’s VP of AI is leaving

    Jason Loveland is exiting just weeks after the activewear giant’s vice president of virtual studios announced his departure.

    By July 17, 2025
  • Belk storefront.
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    Kaarin Vembar/Retail Dive
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    Hackers claim responsibility for Belk data breach

    The North Carolina-based retailer is the latest victim in a spree of attacks in the U.K. and U.S.

    By David Jones • July 16, 2025
  • an aerial view of a customer walking into a Kohl's location
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    Justin Sullivan/Getty Images via Getty Images
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    Kohl’s appoints digital chief amid turnaround plan

    Retail veteran Arianne Parisi will join the company on July 28, reporting to interim CEO Michael Bender.

    By Roberto Torres • July 16, 2025
  • Harrods is one of three UK-based retail companies responding to a spree of attacks beginning in April 2025.
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    Hollie Adams via Getty Images
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    UK authorities arrest 4 people in probe of retail cyberattack spree

    The arrests mark the first major break in a case linked to the Scattered Spider cybercrime group, although additional work continues with multiple agencies.

    By David Jones • Updated July 10, 2025
  • An Ikea smart home device
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    Courtesy of Ikea
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    Ikea wants to make smart home tech easier to use, more affordable

    The company will introduce over 20 new smart products built to work with Matter, allowing device compatibility between brands.  

    By Tatiana Walk-Morris • July 14, 2025
  • Snapchat American Eagle
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    Retrieved from Snapchat on July 10, 2025
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    American Eagle drives in-store back-to-school shopping with Snap Map

    The retailer is promoting 800 of its locations in the app and will also launch an augmented reality AE Jeans Try-on Haul Lens.

    By Jessica Hammers • July 14, 2025
  • TikTok's app is seen on an iPhone.
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    Dan Kitwood via Getty Images
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    These social media platforms are beating out Google for product discovery, reviews

    While many shoppers still use the search giant, a PartnerCentric survey found some are instead turning to Reddit, TikTok and others.

    By July 10, 2025
  • A person looking at product listings on a computer.
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    AndreyPopov via Getty Images
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    Retail accelerates investments in generative AI

    The industry is also one of the leaders of AI agent and multiagent system adoption, according to a Capgemini report. 

    By July 10, 2025
  • TikTok sign outside of office building.
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    Mario Tama / Staff via Getty Images
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    Luxury shoppers turn to TikTok for product discovery

    Users are scrolling the social media giant to find product reviews, creator videos and other content that influence their purchases.

    By Tatiana Walk-Morris • July 10, 2025
  • Customer with water in his cart is shown shopping inside a Costco store.
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    Joe Raedle via Getty Images
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    Stores remain dominant, even as digital, AI shopping grows

    Physical retail is still the most popular channel to shop, but as AI tools become more prevalent, retailers will need to rethink in-person offerings, EY’s Jon Copestake says.

    By Kristen Doerer • July 8, 2025
  • The inside of Chamos' reimagined store concept.
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    Permission granted by Champs
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    As Champs reimagines stores, mall convenience meets e-commerce perks

    The sports retailer’s new store concept uses technology for an experience that blends its digital and physical channels.

    By Bryan Wassel • July 8, 2025
  • 3D illustration of a futuristic store.
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    VusionGroup / Corporate

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    Sponsored by VusionGroup

    Smart store infrastructure is powering the future of retail experience

    From AI to pop-ups, modern retail hinges on digitization at the shelf — here’s how the right foundation makes innovation scalable.

    July 7, 2025
  • A robotic hand presses a laptop keyboard.
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    Guillaume via Getty Images
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    Few retail leaders are confident in their current AI capabilities, EY finds

      The majority of industry executives say innovation requires analytics and AI, but it’s early days for these investments.

    By July 2, 2025
  • Front view of a Best Buy store in Milpitas, California, on Feb. 20, 2024.
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    hapabapa via Getty Images
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    Best Buy taps Walgreens CIO to lead its tech organization

    Neal Sample will succeed Brian Tilzer, who served as the electronics retailer’s chief digital, analytics and technology officer for seven years.

    By Matt Ashare • July 2, 2025
  • A woman browses jewelry on her tablet.
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    grinvalds via Getty Images
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    Few consumers trust retailers to use their data responsibly, research finds

    Consumers are more willing to share data when the requests are personalized and the experience is more rewarding, Press Ganey Forsta found.

    By Bryan Wassel • July 1, 2025
  • Two boxes with Nike swoosh marks on them against a black background.
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    Courtesy of Nike
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    Nike Virtual Studios vice president exits

    Ron Faris has left the company to take a role at Disney as Nike has pulled back from some of its virtual efforts.

    By June 27, 2025
  • A person watches TV.
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    gorodenkoff via Getty Images
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    QVC and HSN head to Philo

    As the company hones in on livestreaming e-commerce, the partnership with Philo TV guarantees new viewers for QVC Group.

    By June 26, 2025
  • An adult and two children shopping for school supplies.
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    Phynart via Getty Images
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    Back-to-school shoppers focus on sales, AI to search for deals

    As tariffs drive up prices on some goods, consumers are looking for ways to make their budgets go further, according to PwC.

    By Tatiana Walk-Morris • June 26, 2025
  • Radar: Geolocation and the Customer Journey on a blue gradient background
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    Alyssa Eckel-Martin/Retail Dive
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    Sponsored by Radar

    [Podcast] Geolocation and the Customer Journey

    Find out how geolocation tools bridge the gap between physical and digital shopping.

    By Retail Dive's studioID • June 26, 2025
  • An employee uses a handheld device to check inventory in a retail toy aisle.
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    Brandon Bell / Staff via Getty Images
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    Walmart’s latest AI feature aims to help associates overcome language barriers

    The retailer is updating its associate app to include real-time translation in 44 languages, alongside AI-driven task management.

    By Bryan Wassel • June 25, 2025
  • Hibbett website focused on the company's Kids offering.
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    Courtesy of Hibbett
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    Hibbett debuts kids-focused app, e-commerce site

    Just in time for back-to-school season, Hibbett Kids features personalized content, product drops and flexible payment options. 

    By Tatiana Walk-Morris • June 23, 2025
  • Amazon warehouse robot Proteus carries a tote inside a company facility.
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    Courtesy of Amazon
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    Amazon touts AI upgrades for forecasting, deliveries and robotics

    The advancements will help customers get their orders faster and increase product availability, the company said.

    By Max Garland • June 23, 2025
  • Brain cartoon image
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    Unsplash/Allison Saeng

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    Sponsored by Wunderkind

    Marketing that thinks for itself: Why agentic AI is the new cornerstone of growth

    Retail growth is accelerating, with AI that thinks, decides and acts faster than your team can.

    By Richard Jones, Chief Revenue Officer, Wunderkind • June 23, 2025