Consumer AI use a boon for the holidays as AI traffic doubles

Consumers using AI engage with brands’ offers at a higher rate than non-AI traffic and generate more revenue per visit, a survey from Adobe found.

By Matt Vartabedian • Oct. 1, 2026

KnitWell Group names chief digital and customer data officer

Angelica Munson was appointed to the newly created role for the Ann Taylor and Chico’s parent company. 

By Tatiana Walk-Morris • Oct. 1, 2026

Explore the Trendline➔

How artificial intelligence is shaping retail

More retailers are leaning on AI as a tool, tapping into the tech to improve customer service and support supply chain functions.

By Retail Dive staff

Best Buy to launch on TikTok Shop

Customers will be able to purchase products directly through the social commerce platform, with orders fulfilled by the retailer. 

By Tatiana Walk-Morris • Sept. 29, 2026

Walmart CEO addresses dynamic pricing concerns

John Furner issued a letter attempting to dispel pricing concerns about digital shelf labels and Sparky, but some say a Walmart patent leaves the door open.

By Dani James • Sept. 28, 2026

David’s Bridal wants to make it easy for vendors to engage with couples

The retailer’s AI-powered platform, Pearl Connect, gives vendors leads based on couples who are actively planning their weddings.

By Kaarin Moore • Sept. 28, 2026

Consumers aren’t just buying gifts this holiday season. They’re stocking up on essentials.

Total online spend in the U.S. will top $275 billion, according to Adobe, but many will use seasonal deals to stockpile necessities. 

By Lara Ewen • Sept. 28, 2026

Surf, don’t drown: How retailers can ride the AI wave successfully

The AI revolution in retail is transforming opportunity into profit and sustainable growth.

Sept. 28, 2026

AI in grocery retail: 5 tips for better customer experiences

Discover five tips to help you make AI work more effectively across your grocery operations.

By Sigurdur Ari Sigurjonsson, VP Strategic Accounts at LS Retail • Sept. 28, 2026

Tapestry to sell via Google’s Gemini app, AI Mode

Coach and Kate Spade items are now available for purchase in Google’s AI shopping ecosystem. 

By Tatiana Walk-Morris • Sept. 24, 2026

Retailers tamp down shadow AI but struggle to oversee agentic sprawl

The use of AI agents is soaring in the retail sector, but visibility remains a major challenge, with regulated data at risk.

By Eric Geller • Sept. 24, 2026

Lowe’s debuts drone delivery pilot with Wing, DoorDash

The initial rollout at a North Carolina store involves over 100 SKUs and could later expand to other locations.

By Max Garland • Sept. 24, 2026

Consumers trust AI to advise, but don’t consent to it purchasing for them

Consumers are turning to AI to find deals, but won’t allow it to delegate purchase decisions, an ACI Worldwide survey found.

By Matt Vartabedian • Sept. 23, 2026

Shoppers burned by bad AI recommendations

As more consumers turn to AI to suggest purchases, some regret following the technology’s advice, a new survey finds.

By Tatiana Walk-Morris • Sept. 23, 2026

Amazon asks Meta to remove it from the Muse AI agent experience

The e-commerce giant — which is no stranger to the opt-out approach of agentic purchases — said it was not given advance notice Muse would access its shop.

By Dani James • Sept. 22, 2026

Macy’s rolls out AI inventory replenishment tool

The forecasting capability is moving from pilot to broader implementation as the retailer targets improved in-stock levels and operational efficiencies.

By Kelly Stroh • Sept. 18, 2026

How Carter’s is refreshing its brand to reach Gen Z, millennial parents

An identity overhaul, including a new logo and revamped social media strategy, is showcased in a campaign that is rooted in self-expression.

By Jessica Hammers • Sept. 16, 2026

Teens start to trust AI recommendations more than friends, parents

There's a generational shift among consumers as they bring AI into their purchasing process, according to a Mastercard report.

By Tatiana Walk-Morris • Sept. 14, 2026

Best Buy launches holiday gifting center earlier than ever

The retailer is highlighting its shop-in-shops with Google and Meta as a way to entice holiday shoppers into stores this season.

By Dani James • Sept. 14, 2026

FedEx launches Shopify app to combat surprise import charges

FedEx Duty and Tax provides a cost guarantee at checkout and covers any overages to that amount.

By Max Garland • Sept. 14, 2026

Instacart, Shipt launch AI-powered shopping assistants

The companies’ new marketplace tools can build grocery carts based on a conversation with a customer or an uploaded photo.

By Catherine Douglas Moran • Sept. 14, 2026

Retail foot traffic doesn’t equal sales

Foot traffic shows where shoppers go. Transaction data reveals what happens next.

By Phil Fox • Sept. 14, 2026

What separates top self-service performers from laggards?

Discover the practices helping leading retailers improve self-service performance over time.

Sept. 14, 2026

Amazon pilots ad services in ChatGPT: What marketers need to know

The managed service offering, which is in a U.S. pilot and available via Amazon DSP, comes as ChatGPT Ads recently hit a revenue milestone.

By Peter Adams • Sept. 11, 2026

Target introduces AI-powered photo search, review features

The retailer is accelerating its AI capabilities to boost personalization and product discovery.

By Tatiana Walk-Morris • Sept. 10, 2026

E-commerce to outpace overall holiday sales growth as shoppers lean on AI

The channel is expected to grow up to 8.4%, aided in part by consumers’ embrace of digital tools such as artificial intelligence, per Deloitte.

By Lara Ewen • Sept. 10, 2026