Survey: ‘Tis the season to BOPIS

More shoppers are set to buy online and pick up in-store this holiday season as consumers make use of online tools. 

By Dan O'Shea • Nov. 9, 2017

Walmart set to overtake Apple in mobile payments

The retailer is adding tens of thousands of new users every day, according to Daniel Eckert, senior vice president of Walmart Services.

By Robert Williams • Nov. 9, 2017

Explore the Trendline➔

How artificial intelligence is shaping retail

More retailers are leaning on AI as a tool, tapping into the tech to improve customer service and support supply chain functions.

By Retail Dive staff

Athleta puts a personalized twist on holiday cards

The retailer is putting an e-commerce twist on the traditional gift card as it launches in-store GiftNow cards.

By Dan O'Shea • Nov. 9, 2017

Shopgate rolls out in-app chat tools

While some have hopes of chatbots becoming an increasingly common form of customer engagement, marketers aren’t yet sold on the idea.

By Dan O'Shea • Nov. 9, 2017

Kroger dodges Amazon, prefers Google and Microsoft cloud

The largest grocery store chain in the country chose to stay away from the No. 1 cloud provider, AWS, for "obvious reasons competitively," Kroger CIO Chris Hjelm told CNBC.

By Alex Hickey • Nov. 9, 2017

Nearly 60% of marketers say chatbots aren’t a priority

Despite marketer enthusiasm for chatbots, many don't have confidence in the current messaging platforms.

By Cara Salpini • Nov. 8, 2017

Whole Foods, Walmart and Target among the most transparent companies

A report by The Hartman Group ranked these retailers among the most transparent companies when it comes corporate environmental, economical and social responsibility. 

By Jeff Wells • Nov. 8, 2017

Adidas ups its personalization game with new mobile app

The sportswear market is quickly becoming a battleground — and this time, Adidas is fighting back with a personalized mobile app.

By Dan O'Shea • Nov. 8, 2017

Shoppers more interested in free than fast shipping

In an era of expedited delivery, shoppers' expectations are rising when it comes to shipping, according to a Deloitte study.

By Dan O'Shea • Nov. 7, 2017

REI hires retail veteran CIO

Christine Putur, the second CIO in the company's history, is also the second woman to hold that position at the retailer.

By Dan O'Shea • Nov. 7, 2017

Lowe's taps into the smart home market for growth

The home improvement retailer is expanding the interactive b8ta in-store smart home displays to 70 stores.

By Dan O'Shea • Nov. 7, 2017

Home Depot tops major retailers in mobile web usability

Costco, on the other hand, has more work to do to improve the functionality, checkout, payment capability and content of its mobile website, according to a new report from Forrester.

By Robert Williams • Nov. 6, 2017

'Tis the season for retail security threats

Retailers are mindful of ways to generate more revenue during the holidays, but they need to pay just as much attention to looming security threats, according to a Cyber4Sight report. 

By Dan O'Shea • Nov. 5, 2017

Target rolls out new tech for the holidays

Shoppers are using their mobile devices more frequently in stores and now at Target, associates are too.

By Dan O'Shea • Nov. 5, 2017

Holiday shoppers slow to embrace chatbots, robots

Hype aside, 68% of consumers have never used a retail chatbot and 23% don’t even know what they are, according to an IFTTT study.

By Dan O'Shea • Nov. 3, 2017

Amazon takes a step toward cryptocurrency

The retailer has registered several relevant domains. Is the move speculative, defensive or does Amazon have plans to accept new forms of payment?

By Dan O'Shea • Nov. 2, 2017

Alibaba kicks off Singles Day on the heels of stellar Q2 growth

In the same week that Amazon launched Black Friday sales 50 days early, the Chinese e-commerce giant launched interactive games and a "see now, buy now" fashion show to entice shoppers during its Singles Day event.

By Corinne Ruff • Nov. 2, 2017

Amazon turns to Apple for AR shopping app

The e-commerce company's AR app pushes the envelope by giving consumers more than just furniture for their virtual viewing pleasure.

By Dan O'Shea • Nov. 2, 2017

Latch beats Amazon Key to in-home deliveries in NYC

Secure deliveries to customers' houses and apartments are quickly becoming the next big thing in convenient package delivery.

By Dan O'Shea • Nov. 1, 2017

Only 58% of retailers invest in tech to handle holiday sales spikes

Seasonal hiring and additional inventory may no longer be the best way to handle holiday shopping spikes, a new survey found.

By Dan O'Shea • Nov. 1, 2017

Inside Nike's plan to cut lead times to 10 days

The company is radically transforming it's supply chain, so it can design and deliver new products within days of any sport championship.

By Edwin Lopez , Jennifer McKevitt • Nov. 1, 2017

Personalization is still lacking and shoppers are getting frustrated

Only 22% of consumers actually find their retail shopping experience to be highly personalized, according to a recent study.  

By Dan O'Shea • Oct. 31, 2017

BJ’s unveils new mobile app in latest omnichannel move

As the future ownership of the company remains an open question, the warehouse club continues to integrate its in-store and online experiences.

By Dan O'Shea • Oct. 31, 2017

Lancôme is the latest beauty brand to dive into AR

Users of new app experiences can watch tutorials, virtually try on makeup and purchase products from the L'Oréal beauty brand.

By Robert Williams • Oct. 31, 2017

Facebook tops Pinterest, Instagram for last-click social commerce

Nearly half of social media users in the U.S. said they made their most recent purchase from the platform, according to a recent study.

By David Kirkpatrick • Oct. 31, 2017