Only 8% of retailers have ‘mastered’ omnichannel

Almost all (90%) retailers are embracing omnichannel strategies, but very few feel they have the right plan or technologies in place.

By Dan O'Shea • Dec. 20, 2017

John Lewis Partnership elevates company veteran to CIO

In a year of shuffling retail CIOs and CTOs, the U.K. operator of John Lewis and Waitrose stores is promoting Andrew Murphy to guide tech strategy. ​

By Dan O'Shea • Dec. 19, 2017

Explore the Trendline➔

How retailers are deploying in-store technology

Payment systems, self-checkout stations and home visualization tech are just a few of the areas getting attention from retailers as they rethink the store experience.

By Retail Dive staff

Refill required: CVS CIO steps down

Stephen Gold oversaw the creation of an innovation lab, a data analytics-driven clinical advice engine and various digital tools during his five years with the company.

By Alex Hickey • Dec. 18, 2017

Google shuts down Tango AR platform

The search giant now plans to instead focus on its mass-market ARCore platform, a more direct competitor to Apple's ARKit.

By Robert Williams • Dec. 18, 2017

How the GOP tax overhaul could affect retail

Congress is expected to pass tax legislation this week. Here's a cheat sheet for what it means for retailers, grocers and other businesses.

By Corinne Ruff • Dec. 18, 2017

Benebit aims to shake up fragmented loyalty environment

The startup plans to convert loyalty and rewards points across multiple retailers into a unified system of fiat currency using blockchain technology.

By Dan O'Shea • Dec. 18, 2017

Starbucks unveils first in-store AR experience at Shanghai Roastery

The coffee chain, which has long been a leader in mobile technology, is betting a collaboration with Chinese powerhouse Alibaba will brew customer engagement.

By Dan O'Shea • Dec. 17, 2017

What nobody wants for Christmas: An Amazon-Walmart price war

The world's biggest retailer is closing the gap with Amazon in online prices and the technologies that control them. Can anyone keep up?

By Ben Unglesbee • Dec. 15, 2017

Walgreens ups third-party API game with ‘Add to Cart’ capability

Five years into its API development efforts, Walgreens continues to push out new APIs to expand its brand reach through third parties.

By Dan O'Shea • Dec. 15, 2017

Overstock founder wants to 'walk away,' pursue blockchain opps

CEO Patrick Byrne hopes to walk away from the e-commerce business in favor of opportunities in cryptocurrency. 

By Daphne Howland • Dec. 15, 2017

Asics unveils mobile app for on-demand workouts

The brand also debuted its first U.S. flagship store, which features two distinct brands: one for athletes and the other for customers looking for street styles.

By Robert Williams • Dec. 15, 2017

75% of holiday tech shoppers bought online

Most of the research for consumer electronics purchases also took place online, too, according to a study by GfK.

By Dan O'Shea • Dec. 15, 2017

Online sellers could face $32B in returned goods this year

As e-commerce grows, so does the burden of reverse logistics.

By Jennifer McKevitt • Dec. 15, 2017

7-Eleven tests mobile ordering, delivery with new app

The convenience store chain now lets Dallas customers order and pay for products via their smartphone. What can retailers learn?

By Robert Williams • Dec. 14, 2017

Retail partners targeted by email phishing attacks

As retailers are migrating apps to the cloud, they could face more security threats, a study by Netskope finds — especially where they interface with third-party partners.

By Dan O'Shea • Dec. 14, 2017

Peapod rolls out text-to-order tool

The online grocer's new "Chat-to-Cart" feature also lets shoppers add items with emojis and share their list with family members. 

By Jeff Wells • Dec. 14, 2017

Boxed aims to ease online bulk ordering with AR, chatbot tech

The online wholesaler is the latest to tap mobile for tech that allows customers to see if products fit in their homes before ordering.

By Dan O'Shea • Dec. 13, 2017

How Best Buy is winning against all odds

The electronics retailer is opening a new chapter in how to compete by taking advantage of opportunities everywhere. Even, sometimes, at Amazon.

By Daphne Howland • Dec. 13, 2017

5 in-store technologies that will save the American mall

Malls aren't dead, but they are changing — and store-based technology is helping to re-imagine the American shopping experience, writes Tony Scherba of Yeti. 

By Tony Scherba • Dec. 13, 2017

American Express writes an end to signature requirements

Authorizing transactions with a signature could soon become a thing of the past.

By Dan O'Shea • Dec. 13, 2017

B8ta launches Handy in-home tech installation

Partnerships between retailers and service providers could help smaller players find opportunities amid Amazon's push into the home services segment.

By Dan O'Shea • Dec. 13, 2017

NYX cosmetics rolling out VR experience

The beauty brand, owned by L'Oreal, is using Samsung virtual reality tech to create makeup tutorials for in-store customers, led by famous beauty vloggers.

By Cara Salpini • Dec. 12, 2017

Can progressive web apps solve the app vs. browser dilemma?

The line-blurring solution offers several advantages for shoppers and retailers, but challenges exist that could be a deal breaker for some. 

By Robert Williams • Dec. 12, 2017

David Yurman unwraps holiday gifting bot

Yet another luxury brand is going the chatbot route. This one, on Facebook Messenger, offers a plethora of gift guides.

By Dan O'Shea • Dec. 12, 2017

Nearly half of retailers have adopted IoT tech

The next year or so looks to be a major tipping point for IoT adoption as deployment is expected to surge, according to a new report.

By Dan O'Shea • Dec. 12, 2017