Operations: Page 3

Returns are no longer just a cost of doing business

A comprehensive returns strategy can enhance shopper engagement while minimizing the impact on the bottom line.

Nov. 21, 2022

Amazon CEO signals more layoffs to come in 2023

After announcing job cuts this week, Andy Jassy said the company would eliminate more roles, including in its team devoted to stores.

By Ben Unglesbee • Nov. 18, 2022

Explore the Trendline➔

The direct-to-consumer landscape in retail

More mature brands are pursuing exit strategies and expanding their reach, while retailers are increasingly shifting to a DTC model.

By Retail Dive staff

New chief Mary Dillon details plans to ‘simplify’ Foot Locker business, improve e-commerce

As Dillon sets her strategy, the retailer will no longer expand into Japan and is winding down two European ventures.

By Cara Salpini • Nov. 18, 2022

Dollar Tree hires 4 new C-suite executives

In a continued leadership shakeup, the company named chief compliance, diversity, sustainability and communication officers. 

By Tatiana Walk-Morris • Nov. 18, 2022

Gap Inc. recovers in Q3 despite Yeezy debacle and heavy discounting

The apparel retailer swung to a profit, and, in a surprise, its once-dormant Banana Republic label led the way.

By Daphne Howland • Nov. 18, 2022

Macy’s maintains inventory discipline for a solid Q3

The department store has plenty of fresh merchandise for the holidays, though inflation makes Q4 murky, executives said Thursday.

By Daphne Howland • Nov. 17, 2022

Kohl’s pulls guidance as it buckles up for discount-heavy holiday season

The retailer’s profits and sales continued their slide in the third quarter. Now it is headed into the most important period without a CEO. 

By Ben Unglesbee • Nov. 17, 2022

Amazon confirms layoffs

The company is consolidating teams following reports earlier in the week that said the e-commerce giant was firing thousands. 

By Kaarin Vembar • Nov. 17, 2022

Casper refinances debt with new $80M credit facility

The funds will be used to retire another loan, as well as to support the capital needs of the business.

By Caroline Jansen • Nov. 17, 2022

Walmart’s inventory glut recedes

Markdowns and canceled orders helped the retail giant trim excess inventory by a third in Q3.

By Max Garland • Nov. 17, 2022

Target’s profits tumble again, casting a shadow over the holidays

Another disappointing quarter points to pressures on consumers, but some analysts also took the retailer to task for its performance.

By Ben Unglesbee • Nov. 16, 2022

Estee Lauder saves key sales driver with $2.8B Tom Ford deal

The beauty company beat out Gucci owner Kering, which was reportedly also in talks to buy the luxury apparel and accessories brand.

By Daphne Howland • Nov. 16, 2022

Self-checkout now comprises nearly 40% of grocery checkout options, study says

Consumers that use both self-checkout and staffed lanes are highly valuable to retailers, according to shopper intelligence firm Catalina. 

By Catherine Douglas Moran • Nov. 16, 2022

Amazon tests new robotic system to improve warehouse efficiency

The company says Sparrow will automate the task of moving items prior to packaging, a critical part of the fulfillment process.

By Max Garland • Nov. 16, 2022

ThredUp lowers outlook amid fresh competition from legacy retailers

The price promotions being used to clear a glut of inventory at many stores are dampening demand for secondhand apparel, executives said.

By Daphne Howland • Nov. 15, 2022

Foot Locker deepens Puma partnership to secure more exclusive product

The deal emphasizes basketball, and gives Foot Locker exclusive access to a series of new collections from the brand.

By Tatiana Walk-Morris • Nov. 15, 2022

Nike loses third diversity officer in 2 years

Jarvis Sam is leaving the position after a matter of months.

By Cara Salpini • Nov. 15, 2022

Francesca’s names CFO

Teresa Baker is the company’s latest hire, following the fall appointments of its CTO and vice president of e-commerce. 

By Kaarin Vembar • Nov. 15, 2022

Party City taps new COO to optimize supply chain

The leadership change comes as the party goods retailer targets $30 million in cost cuts.

By Sarah Zimmerman • Nov. 15, 2022

Amazon reportedly plans 10K layoffs, with a focus on retail

The e-commerce giant is also downsizing divisions related to devices like Alexa and human resources, the New York Times reports.

By Daphne Howland • Nov. 14, 2022

Fitch downgrades Party City as maturities loom

The party goods retailer is fast losing any financial cushion, its turnaround is uncertain and restructuring is “probable,” Fitch analysts said last week.

By Daphne Howland • Nov. 14, 2022

StockX removes ‘Verified Authentic’ tags

After Twitter users pointed out the change, the sneaker marketplace acknowledged the shift, saying “verification is the new authentication.”

By Dani James • Nov. 14, 2022

Maurices opens freestanding stores of tween brand Evsie

The brand, which will open three stand-alone stores and increase its number of shop-in-shops, grew quickly after launching earlier this year. 

By Tatiana Walk-Morris • Nov. 14, 2022

4 ways to improve the BOPIS experience for maximum retention

Retailers are always looking for new ways to remain competitive and keep customers coming back.

Nov. 14, 2022

Amazon showcases new Prime Air delivery drone design

The MK30 is set to come into service in 2024. It's lighter and smaller than the MK27-2 that is slated to make deliveries this year.

By Max Garland • Nov. 14, 2022