E-commerce shoppers expect free shipping, branded giveaways

Nearly all shoppers now say free shipping and returns make them more likely to become a repeat customer, according to a survey from Dotcom Distribution.

By Dan O'Shea • Sept. 14, 2018

Container Store tracks appointments with voice tech

The storage retailer reported customer satisfaction and workflow improvements after it deployed in-ear voice technology combined with smart appointment scheduling — an industry first.

By Dan Alaimo • Sept. 14, 2018

Explore the Trendline➔

How artificial intelligence is shaping retail

More retailers are leaning on AI as a tool, tapping into the tech to improve customer service and support supply chain functions.

By Retail Dive staff

Tech firms team up to expand WeChat Pay, Alipay in North America

Citcon and GK Software are hoping to attract more Chinese tourist spending to North American merchants through an app integration.

By Dan O'Shea • Sept. 13, 2018

7-Eleven rolls out Apple Pay, Google Pay to all US stores

As its tech expansion continues, 7-Eleven will soon accept mobile payments from the primary wallet apps in all 8,000 domestic stores.

By Dan Alaimo • Sept. 13, 2018

Amazon, Good Housekeeping prep Mall of America holiday shop

Customers can test 150 products and buy via Amazon's mobile app or scannable SmileCodes.

By Robert Williams • Sept. 13, 2018

Shoclef app puts social spin on personal shopper trend

The startup unveiled a marketplace app that blends social networking features with personal shopping capabilities.

By Dan O'Shea • Sept. 13, 2018

Study: Mobile commerce to overtake e-commerce by 2019

Click-and-collect and mobile order-ahead are encouraging consumers to shift their purchasing online, 451 Research said.

By Robert Williams • Sept. 12, 2018

Walmart plans to test in-store wireless charging technology

The move may save the retail giant on electricity costs and boost employee productivity.

By Dan O'Shea • Sept. 12, 2018

Amazon to take 50% of US e-commerce share by 2023

Online retail sales will pass $1 trillion two years sooner than previous predictions, according to a report from FTI Consulting.

By Dan Alaimo • Sept. 12, 2018

Walmart expands test of giant grocery vending machine

The automated kiosk allows customers to retrieve online orders in just a few seconds, without having to interact with employees.

By Alicia Kelso • Sept. 12, 2018

Physicians Formula samples AR banner ads for makeup try-ons

Users can buy the virtually sampled products directly from the ad, which runs on The Huffington Post and SheKnows through October.

By Robert Williams • Sept. 12, 2018

Payability releases card for marketplace sellers

The new-branded Visa card aims to give third-party sellers quicker and easier access to their payouts so they can invest in growth.

By Dan O'Shea • Sept. 11, 2018

Banana Republic hosts Bumble event during NY Fashion Week

The partnership shows how a retailer can blend elements of social media and experiential marketing to reach a key audience group.

By Robert Williams • Sept. 11, 2018

Study: Data tracking is the most ‘shopper ready’ in-store tech

Consumers are warming up to technology like frictionless payments but still wary of robotics, according to a new Retail Innovation Radar report.

By Dan O'Shea • Sept. 11, 2018

Pinterest active monthly users surge 25%

As the visual search platform continues to partner with major retailers, it hits 250 million users.

By Dan Alaimo • Sept. 11, 2018

Smart speaker ownership set to hit 48% after the holidays

While shopping is gradually gaining traction, music listening remains the most popular activity on voice-enabled devices, according to a new study from Adobe.

By Robert Williams • Sept. 11, 2018

YouCam partners with fashion house for New York Fashion Week AR looks

Perfect's virtual makeover app teamed with Flying Solo for interactive content around the annual event.

By Robert Williams • Sept. 11, 2018

Amazon dominates international marketplace reach

The online giant, and rival Alibaba, are far and away the biggest e-commerce marketplaces globally, but others have staked out strongholds across the globe, said WBE.

By Dan Alaimo • Sept. 10, 2018

Amazon plots NYC Go store

The Big Apple is the fourth market in the U.S. in which Amazon has either opened or confirmed plans to open the cashierless convenience store model.

By Dan O'Shea • Sept. 10, 2018

Amazon now dominates Google in product search

In three years, the e-tailer passed the dominant search engine, with 90% of Amazon product views now coming from its own searches, according to a Jumpstart study.

By Dan Alaimo • Sept. 7, 2018

More consumers than ever want retailers to personalize service

The time is now for retailers to embrace personalized, immersive shopping, finds a new study from Accenture and the Retail Industry Leaders Association.

By Dan O'Shea • Sept. 7, 2018

Walmart Labs expanding in Washington, DC

The retail giant's Reston, Virginia, tech operations happen to be located in one of Amazon's top 20 sites for its upcoming second headquarters.

By Daphne Howland • Sept. 7, 2018

Amazon creates Hindi mobile app as it eyes growth in India

The e-tailer becomes the only one among India's leading e-commerce players to create a site and app in Hindi, India's most widely spoken language.

By Dan O'Shea • Sept. 6, 2018

WSJ: Williams-Sonoma set to launch 3D imaging app

The retailer's new app debuts later this month to help customers visualize how furniture will look in their homes.

By Dan Alaimo • Sept. 6, 2018

84% of execs studying blockchain, but deployment 'stagnant'

Everyone wants to get on board with blockchain, but the train is barely moving, a new PwC report found. Retail, in particular, lags other industries.  

By Dan Alaimo • Sept. 6, 2018