Forever 21 investigating POS security breach

Encryption and other protective measures used by the retailer may not have been operating on affected point of sale systems when the breach occurred.

By Dan O'Shea • Nov. 16, 2017

Best Buy blames sales miss on late iPhone X

Despite missing projections for a 4.8% sales increase in Q3, the electronics retailer is well-positioned for the holidays, analysts say.

By Daphne Howland • Nov. 16, 2017

Explore the Trendline➔

How retailers can win over shoppers during the holidays

Retailers are pulling all the levers to drive loyalty during the industry’s all-important quarter.

By Retail Dive staff

TJX 'left some business on the table' in rare sales miss

But the retail company has already addressed what it calls a "fashion miss" and expects a happy holiday quarter.

By Daphne Howland • Nov. 15, 2017

Target sales are up but forecasts a competitive holiday ahead

Price cuts are helping but the transformation is going slowly and the mass merchant needs to be bolder and more creative, especially in stores, say analysts.

By Daphne Howland • Nov. 15, 2017

Black Friday to tally 115M shoppers

Around 70% of Americans are planning to shop on Black Friday this year, but other days will be busy too, according to a study from the NRF.

By Daphne Howland • Nov. 15, 2017

Amazon, eBay start the clock on Black Friday deals

Amazon is making it really easy, especially for Prime members and voice users, to get discounts early. And eBay, unlike many, is price-matching from now through Cyber Monday.

By Daphne Howland • Nov. 15, 2017

Cyberthreats keep holiday shoppers off the web

Around 30% of consumers will not be shopping online this holiday season for fear of cyberthreats, according to a study by Sitelock.

By Dan O'Shea • Nov. 14, 2017

JD.com rides Singles Day to $19B in sales

Alibaba’s rival saw transaction volume climb 50% during the red-letter event, attracting more upscale shoppers.

By Daphne Howland • Nov. 14, 2017

Most holiday shoppers are turning to mobile

Roughly 65% of shoppers plan to use a mobile device for some of their purchases this season.

By Dan O'Shea • Nov. 13, 2017

American Girl debuts experiential NYC flagship

A new Girl-and-Doll Salon allows girls to book appointments with their dolls for hairstyling, ear piercing and manicures.

By Daphne Howland • Nov. 13, 2017

Glossier fuels holiday sales with pop-up shops

The cult brand is expanding swiftly, adding deliveries abroad and a series of brick-and-mortar efforts.

By Daphne Howland • Nov. 13, 2017

3 ways to reach Gen Z during the holidays

The youngest generation might not be the biggest spenders, but they have influence over family purchases — and they're growing up fast.

By Cara Salpini • Nov. 10, 2017

Amazon opening holiday pop-ups in Whole Foods

Alexa, tell me a Thanksgiving recipe. Now shoppers can ask holiday-related questions at staffed areas inside Whole Foods stores.

By Dan O'Shea • Nov. 10, 2017

Survey: ‘Tis the season to BOPIS

More shoppers are set to buy online and pick up in-store this holiday season as consumers make use of online tools. 

By Dan O'Shea • Nov. 9, 2017

What Gen Z girls want from holiday gift-giving

Research finds nearly 60% of the younger set value gifts that are Instagram-worthy or can drum up social currency.

By David Kirkpatrick , Peter Adams • Nov. 9, 2017

Athleta puts a personalized twist on holiday cards

The retailer is putting an e-commerce twist on the traditional gift card as it launches in-store GiftNow cards.

By Dan O'Shea • Nov. 9, 2017

Only 17% of Americans want retailers to open on Thanksgiving

More shoppers than ever feel retailers are tainting their home-grown holiday, and industry experts say opening stores on the day may not pay off.

By Daphne Howland • Nov. 8, 2017

Shoppers more interested in free than fast shipping

In an era of expedited delivery, shoppers' expectations are rising when it comes to shipping, according to a Deloitte study.

By Dan O'Shea • Nov. 7, 2017

Toys R Us won't match 'many of the best prices' Black Friday weekend

While the retailer will open on both Thanksgiving and Black Friday, it won't price match on those days, when some of the best deals are out.

By Daphne Howland • Nov. 7, 2017

Target unveils big discounts ahead of Thanksgiving, Black Friday

The mass merchant plans to open on Thanksgiving for the fourth year in a row, but is scaling back hours and paying employees a premium.

By Daphne Howland • Nov. 7, 2017

Amazon reportedly slashing Marketplace prices

The e-commerce company is making up the difference, but the move still complicates things for third-party sellers, according to a report from The Wall Street Journal.

By Daphne Howland • Nov. 6, 2017

Best Buy taps Amazon's Alexa for voice ordering

The partnership is in contrast to Walmart, Target, The Home Depot and Best Buy in Canada, which have chosen Google for voice-assisted shopping.

By Daphne Howland • Nov. 6, 2017

'Tis the season for retail security threats

Retailers are mindful of ways to generate more revenue during the holidays, but they need to pay just as much attention to looming security threats, according to a Cyber4Sight report. 

By Dan O'Shea • Nov. 5, 2017

Target rolls out new tech for the holidays

Shoppers are using their mobile devices more frequently in stores and now at Target, associates are too.

By Dan O'Shea • Nov. 5, 2017

EBay releases 'First Minute' holiday deals to reach early shoppers

The online marketplace still has many obstacles to confront, though. It doesn't have stores, a membership like Amazon Prime or a loyalty card like Target.

By Daphne Howland • Nov. 3, 2017