Conversational Commerce: Black Friday predictions for 2017
With a fierce price war brewing this season, in-store and mobile experiences will be critical differentiators for retailers not named Amazon, Moody's Charlie O'Shea told Retail Dive on the podcast.
Welcome to Conversational Commerce, the podcast where we break down the biggest retail news and trends with executives, thought leaders and the Retail Dive team. You can check out all our episodes here and listen on iTunes or Stitcher.
This time of year, consumers are dreaming of the tryptophan-induced naps they'll be taking at the end of the month. But for retailers — sleep will have to wait.
But how low will retailers limbo on price to undercut their competitors? If you ask Charlie O'Shea, lead retail analyst at Moody's Investors Service, the answer is far too low. In fact, it's likely to be the most promotional season in the 15 years he's covered the holiday. But that doesn't mean there's nothing in it for retailers that can't sacrifice margins to compete against the big players.
On the podcast this week, O'Shea argued that smaller retailers need to stick to their own branding and apply experiences that fit — whether that's closing on Black Friday like REI, or raising the bar on service like Best Buy.
Have no doubt, there certainly will be winners and losers, but it's important to remember, "it's a long season," according to O'Shea.
Follow Corinne Ruff on Twitter