DTC: Page 227
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Amazon posts $239M profit but downgrades expectations
The company's stock fell despite it making money because, at least for now, the ambitious online retailer’s potential may not be what it was.
By Daphne Howland • Jan. 31, 2014 -
GameStop thinks customers have all day
The gaming retailer's m-commerce page is almost as fun as Tomb Raider, but it takes a whopping 13 seconds to load.
By Daphne Howland • Jan. 31, 2014 -
Explore the Trendline➔
gradyreese via Getty Images
TrendlineWhat's shaping the e-commerce landscape?
From pivots in digital strategies to challenges retailers must overcome with reverse logistics, here are some of the forces shaping online retail.
By Retail Dive staff -
Ship-from-store gives Best Buy an edge over Amazon
While most retailers assume shipping efficiency resides in well-placed, big warehouses, Best Buy and others have found that their established stores make useful mini-warehouses.
By Daphne Howland • Jan. 30, 2014 -
Homegoods e-retailer Wayfair may go public
Growing some 50% and outpacing competitors like top-performing Williams-Sonoma, the e-retailer is seeing robust business.
By Daphne Howland • Jan. 29, 2014 -
Videogame retailers playing hardball with online competition
To keep gamers coming to their stores, GameStop and other retailers are fighting digital distribution of games, and fighting hard.
By Daphne Howland • Jan. 29, 2014 -
Zappos, Sunglass Hut, L.L. Bean winners in customer service
A recent study found that fewer clicks to order, fast shipping, and ease of communication are customer priorities.
By Daphne Howland • Jan. 29, 2014 -
Customers expect more in exchange for their data
Research shows that consumers will trade access to their social media, location, and mobile information only for favorable pricing, shipping, and return policies.
By Daphne Howland • Jan. 28, 2014 -
Banks report data breach at Michaels stores
The crafts-store chain is the latest to disclose that customers’ credit and debit card information was possibly compromised.
By Daphne Howland • Jan. 27, 2014 -
Enhanced e-commerce site search technology pays off
Gallery Furniture says implementing Nextopia’s e-commerce site search, navigation, and merchandising system has improved conversion rates by 35%.
By Daphne Howland • Jan. 27, 2014 -
Could iTunes be your next mobile payment option for everything?
Apple is exploring expansion of its iTunes payment system to allow users to pay for things at other retailers and more, unnamed sources told the Wall Street Journal.
By Daphne Howland • Jan. 27, 2014 -
TigerDirect the latest to take bitcoin
The electronics e-retailer says it wants to give customers an alternative way to shop and pay, and will sell hardware to mint more.
By Daphne Howland • Jan. 24, 2014 -
More and more customers open email on their phones
Retailers, be ready: The trend is growing, with some 65% of email opened on smartphones or tablets, two studies show.
By Daphne Howland • Jan. 24, 2014 -
Deep Dive
iBeacon is here, but where is it going?
As the customer location tech is further developed and in more stores, how well it works for retailers and consumers alike remains to be seen.
By Daphne Howland • Jan. 23, 2014 -
Amazon enjoys consumer trust despite its massive data trove
McCann Worldgroup’s most recent study shows the online retailer attains a level of trust not shared by the government, Facebook, or Google.
By Daphne Howland • Jan. 23, 2014 -
Brink's to begin e-retail payment processing
The company’s trustworthy name may give it a boost in a crowded and confusing field.
By Daphne Howland • Jan. 23, 2014 -
EBay reports a strong Q4 2013, rebuffs Paypal spinoff notion
Stock surged after it was disclosed that activist investor Carl C. Icahn has almost 1% of shares and wants to split the company.
By Daphne Howland • Jan. 23, 2014 -
Nordstrom opening third fulfillment center
The Pennsylvania facility will expand the retailer’s ability to meet the demands of its growing e-commerce business.
By Daphne Howland • Jan. 22, 2014 -
Thule drastically improves its e-commerce site
The Swedish bike and ski gear company saw sales rise after making it easier for retailers to order online.
By Daphne Howland • Jan. 21, 2014 -
American Eagle Outfitters taps customers’ shoulders with shopBeacon
Apple's iBeacon technology is helping the chain greet customers with offers that gel with their preferences.
By Daphne Howland • Jan. 21, 2014 -
Amazon.com patents 'anticipatory shipping'
It's yet another technology the e-retailer won’t be using any time soon, but will customers embrace ship-before-you-buy?
By Daphne Howland • Jan. 21, 2014 -
IBM to invest $1.2B on cloud infrastructure
The company’s Softlayer infrastructure is the linchpin of its cloud services.
By Daphne Howland • Jan. 17, 2014 -
Digital coupon clipping grew 141% in 2013
Consumers redeemed 66 million digital coupons in 2013.
By Daphne Howland • Jan. 17, 2014 -
eBay announces new ship-to-store cloud service
The system would allow major retailers to move inventory and save on shipping, and could be an alternative to Amazon’s fulfillment options.
By Daphne Howland • Jan. 16, 2014 -
Target credit-card theft caused by cheap, foreign malware: Sources
Many, if not most, American retailers are probably similarly vulnerable.
By Daphne Howland • Jan. 16, 2014 -
H&M ends monthly same-store sales reports
Citing rapid expansion including online sales, Europe’s second-largest clothing retailer says monthly total sales is a more "relevant number."
By Daphne Howland • Jan. 15, 2014
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