Consumers show high loyalty to fewer retailers when online

Thanks to loyalty programs, branding, and social media, online shoppers tend to stick to only a few retailers according to a global study by Pricewaterhouse Coopers.

By Daphne Howland • Feb. 25, 2014

5 retail labs changing the digital shopping game

These five labs hope to bring customers a completely customizable digital shopping experience.

By Gabriel Salkin • Feb. 24, 2014

Explore the Trendline➔

What's shaping the e-commerce landscape?

From pivots in digital strategies to challenges retailers must overcome with reverse logistics, here are some of the forces shaping online retail.

By Retail Dive staff

Amazon wants to play with the big boys

Sources say the online retail giant is seeking to sell goods from major retailers.

By Daphne Howland • Feb. 24, 2014

Performance wins and divorce perks: This week’s most read retail news

Check out this week's most read stories. 

By Kelsey Lindsey • Feb. 21, 2014

Lululemon eases up on customer resales

After a rash of complaints, the upscale fitness apparel retailer has retracted its policy of banning resales and the customers who made them.

By Daphne Howland • Feb. 21, 2014

Amazon expanding uses for its virtual coin

The retailer is now allowing consumers to buy and spend its virtual currency on Android devices.

By Daphne Howland • Feb. 20, 2014

Mobile gift cards are a Wonder

A free app from Wonder Technologies allows givers to instantly send gifts from participating retailers with no expiration date.

By Daphne Howland • Feb. 20, 2014

Retail customer satisfaction hits 77.9% benchmark

But disappointments over holiday shipping mishaps may have caused the worst level of satisfaction with e-commerce since 2001.

By Daphne Howland • Feb. 19, 2014

Mobile tracking opt-out gets easier for consumers

Mobile location analytics companies now have a platform, SmartStorePrivacy.org, for consumers to easily opt out of location-based services.

By Daphne Howland • Feb. 19, 2014

Online shopping grew 16% in 2013: Commerce Dept.

There was steady growth in e-commerce in 2013, including a strong Q4, according to new figures by the U.S. Department of Commerce.

By Daphne Howland • Feb. 19, 2014

Pressure mounts for eBay to spin off Paypal

Paypal founder Elon Musk and former COO David Sacks tell Forbes they agree with activist Carl Icahn that the platform is better off without eBay.

By Daphne Howland • Feb. 19, 2014

Whole Foods to use Square's iPad cash registers, no-line shopping

The move means employees can carry a cash register on their belt, and customers can avoid checkout lines.  

By Paul Conley • Feb. 18, 2014

Small retailers thrive on Amazon

But there are costs to doing business with online retail’s giant.

By Daphne Howland • Feb. 18, 2014

Rakuten snags smartphone messaging app company Viber

The Japanese electronics retailer and digital e-commerce giant expands its digital footprint greatly with the acquisition.

By Daphne Howland • Feb. 14, 2014

Instagram a handy retail marketing tool

Although it doesn’t get the kind of press that Twitter or its parent, Facebook, do, Instagram is a proven social media venue for getting customers’ attention.

By Daphne Howland • Feb. 14, 2014

Has the future of t-commerce finally arrived?

With its shoppable Super Bowl ad, H&M has ushered in a new era of interactive television-based commerce that retailers have been awaiting for decades.

By Daphne Howland • Feb. 13, 2014

To catch up on mobile, Staples forgoes responsive design

The retailer is more worried about hanging onto its customers via agile stand-alone mobile apps — for now.

By Daphne Howland • Feb. 13, 2014

$79 may just remain Amazon’s Prime number

A significant number of Prime members would balk at a fee hike, a UBS financial services survey has found.

By Daphne Howland • Feb. 13, 2014

Retail In Crisis: These Are The Changes Brick-And-Mortar Stores Must Make

A woman walks past a shuttered Best Buy Store in Chicago. (Photo by Scott Olson/Getty Images)This is a guest post by Brian K. Walker, senior vice president for strategy at Hybris Software. There is a crisis in retail. During the 2013 holiday shopping season, U.S. retailers received approximately...

Feb. 12, 2014

Chinese e-commerce giant Alibaba to launch U.S. site

The site, 11Main.com, is part of an ongoing global expansion that last year included a major investment in Shoprunner.com.

By Daphne Howland • Feb. 12, 2014

Target taps top Pinterest “pinners” for design partnerships

The retailer’s collaboration with bloggers on the popular social sharing site is reminiscent of its ground-breaking collaborations with top fashion designers.

By Daphne Howland • Feb. 12, 2014

Shaq to bring his magic to Macy’s

The department store has drafted retired basketball player Shaquille O’Neal for an exclusive big-and-tall men’s collection.

By Daphne Howland • Feb. 12, 2014

Lush Cosmetics wins big in case against Amazon searches

A UK court ruled that by suggesting other products when a customer searches for Lush products, Amazon violated Lush’s trademark.

By Daphne Howland • Feb. 11, 2014

6 shipping expectations e-retailers cannot ignore

Consumers adjust their e-shopping behavior according to their shipping options, and they’re expecting more these days.

By Daphne Howland • Feb. 10, 2014

Newegg announces Amazon Prime-like membership

With Premier, the electronics e-retailer is aiming to lure customers from Amazon Prime.

By Daphne Howland • Feb. 10, 2014