Pinterest working with retailers to test ads

The social media network doesn’t want its “Promoted Pins” effort to bum out users.

By Daphne Howland • May 16, 2014

Report: Retailers can take advantage of increased "webrooming"

Many shoppers are avoiding shipping fees or delays by shopping online but buying in store.

By Daphne Howland • May 15, 2014

Explore the Trendline➔

What's shaping the e-commerce landscape?

From pivots in digital strategies to challenges retailers must overcome with reverse logistics, here are some of the forces shaping online retail.

By Retail Dive staff

Retailer removes emaciated mannequins after Twitter complaints

The too-thin models were spotted at a high-end New York City lingerie store.

By Daphne Howland • May 15, 2014

Mobile sales app Boxed poised to disrupt bulk shopping

Younger consumers are losing interest in club-based, bulk-shopping retailers like Costco and Sam’s Club.

By Daphne Howland • May 14, 2014

Despite promise, Square Wallet shuts down

Consumers and retailers appear to have preferred credit cards over the mobile payment app.

By Daphne Howland • May 14, 2014

While e-commerce grows, brick and mortar will be just fine

A five-year retail forecast report by Forrester Research finds growth in all retail sectors and dispels some myths about physical stores.

By Daphne Howland • May 13, 2014

Instagram beats Facebook in customer interaction

Less brand activity and no filters give retailers a better shot at engagement on Instagram.

By Daphne Howland • May 12, 2014

Apple speeds up returns to drive e-commerce

Despite the costs, the electronics retailer is hoping to boost website sales by being more responsive with returns.

By Daphne Howland • May 12, 2014

Mobile driving healthy e-commerce growth

Mobile and email conversion rates are rising, according to a profile of 100 retailers by their e-commerce software vendor.

By Daphne Howland • May 9, 2014

Apple reportedly buying Beats Electronics

The deal would expand Apple’s reach in headphones and speakers, and includes an attractive ownership of Beats Music. 

By Daphne Howland • May 9, 2014

Retailers fighting for internet neutrality

More than 100 companies signed a letter to the FCC urging against varied pricing for web companies.

By Daphne Howland • May 9, 2014

Mobile sales shoot up in April

Shoppers are increasingly more at ease when completing m-commerce transactions.

By Daphne Howland • May 8, 2014

Nordstrom Rack rolls out new website, app

Nordstrom’s discount sibling now shares a website and mobile app platform with its HauteLook flash-sale site.

By Daphne Howland • May 8, 2014

Texting emerges as key to customer service

Consumers prefer live text help rather than web chats, though they still want to complain on the old-fashioned telephone.

By Daphne Howland • May 8, 2014

ShopRunner to launch in China thanks to Alibaba deal

The deal will make it easier for many U.S. retailers to enter the growing Chinese market.

By Daphne Howland • May 8, 2014

FedEx to charge more for large retail shipments

The change will affect bulk orders of items and any retailers conducting steady e-commerce business.

By Daphne Howland • May 8, 2014

Google Now uses mobile and location in a whole new way

Android users can get a reminder that they searched for a particular item when they pass by a store that may have it.

By Daphne Howland • May 7, 2014

Groupon misses expectations amid retail changeover

The coupon site is investing heavily in sales of physical goods, but analysts find progress slow.

By Daphne Howland • May 7, 2014

Apple rises to No. 2 in e-commerce

The electronics and app retailer overtakes Staples and edges somewhat closer to No. 1 Amazon.

By Daphne Howland • May 7, 2014

PayPal exec out after crazy late-night tweets

After less than two months as the payment company’s strategy director, Rakesh Agrawal is out.

By Daphne Howland • May 6, 2014

Study finds in-store more convenient than online

Consumers are swinging back to the physical store for good customer service and ease of shopping.

By Daphne Howland • May 6, 2014

PayPal launches fingerprint checkout

Biometrics has arrived for Samsung Galaxy S5 users.

By Daphne Howland • May 6, 2014

New hashtag extends Amazon shopping to Twitter

Shoppers can use the hashtag #AmazonCart to make the product appear in their Amazon shopping carts. 

By Daphne Howland • May 5, 2014

Google expands retail efforts with Rangespan

The new acquisition leverages data to match consumer demand with supply chains and product availability.

By Daphne Howland • May 5, 2014

Groupon bulking up with Groupon Basics

The coupon site will sell items like razors and diapers in warehouse-sized packages through its new business.

By Daphne Howland • May 2, 2014