Amazon makes point-and-shoot shopping a reality with Flow

The remarkable technology can recognize multiple items at once and add them to an Amazon shopping cart in seconds.

By Daphne Howland • Feb. 7, 2014

RetailMeNot's Q4 demonstrates consumers' love for deals

The digital coupon site reports a net revenues increase of 55% compared to the year before, and a healthy portion was thanks to its mobile app.

By Daphne Howland • Feb. 7, 2014

Explore the Trendline➔

What's shaping the e-commerce landscape?

From pivots in digital strategies to challenges retailers must overcome with reverse logistics, here are some of the forces shaping online retail.

By Retail Dive staff

Personalizing emails brings more transactions, revenues

A study by Experian Marketing Services shows that consumers respond well to communications tailored to them and their preferences.

By Daphne Howland • Feb. 6, 2014

Consumers prefer Facebook when accessing retailers via social media

There isn't a lot of change in how many consumers take advantage of social media login opportunities, and more retailers could jump in if they think it's worth it.

By Daphne Howland • Feb. 5, 2014

Rise in mobile payments brings rise in mobile fraud

Retailers, especially smaller retailers, are not taking adequate precautions against mobile payment fraud.

By Daphne Howland • Feb. 5, 2014

Top retailers have many mobile-only customers

A third of e-commerce consumers at the top 10 retailers shopped exclusively via phones and tablets in 2013.

By Daphne Howland • Feb. 4, 2014

5 directions retail tech is headed in 2014

It’s not going to be enough to embrace the dazzling advances in technology now available — retailers have to get it right.

By Daphne Howland • Feb. 3, 2014

American shoppers expect in-store amenities

Many consumers say they’ll be shopping at physical stores, but they also have high expectations about product availability and shipping options, a new study shows.

By Daphne Howland • Feb. 3, 2014

Consumers find value in Facebook before, during, and after shopping

In a small survey, a vast majority of shoppers found Facebook posts at least somewhat useful, and many actually bothered to post about their shopping experience.

By Daphne Howland • Feb. 3, 2014

Is 'Twitter Commerce' almost here?

An intriguing, prototype-ish 'buy' button for Twitter users was discovered on online retailer Fancy, but has disappeared from public view.

By Daphne Howland • Feb. 3, 2014

Amazon posts $239M profit but downgrades expectations

The company's stock fell despite it making money because, at least for now, the ambitious online retailer’s potential may not be what it was.

By Daphne Howland • Jan. 31, 2014

GameStop thinks customers have all day

The gaming retailer's m-commerce page is almost as fun as Tomb Raider, but it takes a whopping 13 seconds to load.

By Daphne Howland • Jan. 31, 2014

Ship-from-store gives Best Buy an edge over Amazon

While most retailers assume shipping efficiency resides in well-placed, big warehouses, Best Buy and others have found that their established stores make useful mini-warehouses.

By Daphne Howland • Jan. 30, 2014

Homegoods e-retailer Wayfair may go public

Growing some 50% and outpacing competitors like top-performing Williams-Sonoma, the e-retailer is seeing robust business.

By Daphne Howland • Jan. 29, 2014

Videogame retailers playing hardball with online competition

To keep gamers coming to their stores, GameStop and other retailers are fighting digital distribution of games, and fighting hard.

By Daphne Howland • Jan. 29, 2014

Zappos, Sunglass Hut, L.L. Bean winners in customer service

A recent study found that fewer clicks to order, fast shipping, and ease of communication are customer priorities.

By Daphne Howland • Jan. 29, 2014

Customers expect more in exchange for their data

Research shows that consumers will trade access to their social media, location, and mobile information only for favorable pricing, shipping, and return policies.

By Daphne Howland • Jan. 28, 2014

Banks report data breach at Michaels stores

The crafts-store chain is the latest to disclose that customers’ credit and debit card information was possibly compromised.

By Daphne Howland • Jan. 27, 2014

Enhanced e-commerce site search technology pays off

Gallery Furniture says implementing Nextopia’s e-commerce site search, navigation, and merchandising system has improved conversion rates by 35%.

By Daphne Howland • Jan. 27, 2014

Could iTunes be your next mobile payment option for everything?

Apple is exploring expansion of its iTunes payment system to allow users to pay for things at other retailers and more, unnamed sources told the Wall Street Journal.

By Daphne Howland • Jan. 27, 2014

TigerDirect the latest to take bitcoin

The electronics e-retailer says it wants to give customers an alternative way to shop and pay, and will sell hardware to mint more.

By Daphne Howland • Jan. 24, 2014

More and more customers open email on their phones

Retailers, be ready: The trend is growing, with some 65% of email opened on smartphones or tablets, two studies show.

By Daphne Howland • Jan. 24, 2014

iBeacon is here, but where is it going?

As the customer location tech is further developed and in more stores, how well it works for retailers and consumers alike remains to be seen.

By Daphne Howland • Jan. 23, 2014

Amazon enjoys consumer trust despite its massive data trove

McCann Worldgroup’s most recent study shows the online retailer attains a level of trust not shared by the government, Facebook, or Google.

By Daphne Howland • Jan. 23, 2014

Brink's to begin e-retail payment processing

The company’s trustworthy name may give it a boost in a crowded and confusing field.

By Daphne Howland • Jan. 23, 2014