Technology

  • Ecommerce, credit card and woman on a couch, tablet or payment with an order, home or online shopping.
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    PeopleImages via Getty Images
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    Consumers state high intent to buy more online in 2024: survey

    While Amazon is the preferred e-commerce retailer overall, Walmart is the top pick for online grocery shopping, a Bank of America survey found.

    By Tatiana Walk-Morris • Dec. 5, 2023
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    Courtesy of Brooks Running
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    Brooks Running posts record 14% increase in Cyber Monday sales

    Nearly half of those sales were from new customers. The athletics brand also reported an 8% year-over-year increase in online sales on Black Friday.

    By Howard Ruben • Dec. 4, 2023
  • Shot of a young woman relaxing on the sofa and using a credit card with a digital tablet Explore the Trendlineâž”
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    gradyreese via Getty Images
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    Trendline

    What's shaping the e-commerce landscape?

    From recent statistics on e-commerce growth to the Federal Trade Commission’s lawsuit against Amazon, here are some of the forces impacting online retail.

    By Retail Dive staff
  • Staples store in Studio City, Ca.
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    GDMatt66 via Getty Images
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    Staples hit by cyberattack during critical Cyber Week sales push

    The office supply retailer expects to fully catch up on back orders after online processing and deliveries were briefly disrupted.

    By David Jones • Dec. 4, 2023
  • A bright yellow sign against a blue roof says "Best Buy" in bold black letters.
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    Daphne Howland/Retail Dive
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    Best Buy to offer deliveries via DoorDash

    The partnership marks the first national consumer electronics retailer available on the DoorDash marketplace. 

    By Tatiana Walk-Morris • Nov. 30, 2023
  • A couple carrying Walmart bags in the retailer's new shoppable holiday content series.
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    Permission granted by Walmart
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    How Walmart’s shoppable rom-com bridges holiday content, commerce

    Ads on TikTok, Roku and YouTube show an assortment meant to balance “inspiration and impulse” this season, according to Chief Marketing Officer William White.

    By Peter Adams • Nov. 29, 2023
  • Person sits on a couch shopping on an iPad next to a Christmas tree.
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    Anchiy via Getty Images
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    TVs, PS5s and Airpods dominate social media product mentions during holiday shopping weekend: report

    Over 2.3 million posts from Friday through Sunday mentioned holiday shopping, Black Friday or Cyber Monday, according to Sprout Social. 

    By Tatiana Walk-Morris • Nov. 28, 2023
  • Klarna payments.
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    Courtesy of Klarna
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    Black Friday orders through Klarna jump nearly 30%

    As consumers feel the pinch of inflation, some are turning to installment payment services to stretch their budgets.

    By Tatiana Walk-Morris • Nov. 28, 2023
  • A bright yellow sign against a blue roof says "Best Buy" in bold black letters.
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    Daphne Howland/Retail Dive
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    Home gym company Tonal partners with Best Buy

    The brand’s products can be purchased on Best Buy’s website in what the DTC company says is a “large-scale retail expansion.”

    By • Nov. 27, 2023
  • A person pushes a cart in front of Walmart
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    Scott Olson via Getty Images
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    Walmart is widening the gap with Amazon in grocery e-commerce, report finds

    The retailer's share of the online grocery market will expand to nearly 27% by the end of 2024, while Amazon’s will slip to 18.5%, according to Insider Intelligence.

    By Sam Silverstein • Nov. 27, 2023
  • A brand image of Crate and Barrel's virtual store replica of its NYC flagship.
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    Courtesy of Crate and Barrel, Obsess
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    Crate and Barrel debuts virtual store

    The immersive experience, based on its new NYC flagship store, lets users take an interactive tour of eight rooms and request free services from design experts.

    By • Nov. 21, 2023
  • Gray clouds over a Kohl's store, with an entrance to Sephora.
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    Daphne Howland/Retail Dive
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    Kohl’s CEO shifts focus back to stores: ‘The digital business is really what’s bringing us down’

    The department store notched more declines in Q3. But store comps were stronger, thanks in part to its Sephora partnership, and margins grew.

    By • Nov. 21, 2023
  • Adore Me lingerie
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    Permission granted by Adore Me
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    Adore Me launches sustainability accelerator

    The Victoria's Secret-owned lingerie brand is working with four startups on technology to lessen the impact of manufacturing processes.

    By • Nov. 21, 2023
  • Black Friday weekend 25% off discount banner in a boutique.
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    Shaun Taylor via Getty Images
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    Retailers brace for cyberthreat feast ahead of Thanksgiving shopping weekend

    A rise in social engineering and generative AI pose increased risks as phishing attacks and ransomware gain speed and grow more sophisticated.

    By David Jones • Nov. 21, 2023
  • An illustration showing graphic representations of mountains, houses and snow.
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    Courtesy of Kohl's
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    Kohl’s touts virtual holiday events

    Except for a one-day holiday “Kohl’s Storybook Magic” pop-up in New York City, the retailer is highlighting social media, livestreams and other interactive opportunities online.

    By • Nov. 20, 2023
  • Storefront of a Party City.
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    Nate Delesline III/Retail Dive
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    Party City taps supply chain platform TradeBeyond to improve inventory, vendor operations

    Less than a year after declaring bankruptcy, the retailer is investing in its supply chain.

    By Kelly Stroh • Nov. 20, 2023
  • Amazon introduces new shopping features for Alexa.
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    Courtesy of Amazon
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    Amazon confirms ‘several hundred’ will be let go from Alexa unit

    The decision comes during a year when the e-commerce giant has eliminated tens of thousands of roles.

    By • Nov. 17, 2023
  • Interior of the Roosevelt Field Shopping Mall
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    The image by Terry Ballard is licensed under CC BY 2.0
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    Simon introduces AI-driven holiday shopping tool

    The HolidAI Gift Finder experience will roll out at two properties — one in New York and another in California — this season. 

    By Tatiana Walk-Morris • Nov. 17, 2023
  • A person shops online
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    Urupong via Getty Images
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    NRF releases 4 principles for AI use in retail

    The organization is providing a framework to encourage the proper application of artificial intelligence technology. 

    By Tatiana Walk-Morris • Nov. 16, 2023
  • Amazon's new mobile robot named Titan can lift up to 2,500 pounds.
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    Retrieved from Amazon on November 14, 2023
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    Amazon unveils heavy-lifting warehouse robot Titan

    A fulfillment center in San Antonio is the first to use the technology in its operations to carry larger and bulkier items.

    By Max Garland • Nov. 15, 2023
  • Exterior of a Pottery Barn store in Bethesda, Maryland
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    Caroline Jansen/Retail Dive
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    Pottery Barn launches new mobile app

    Customers can virtually preview products in their homes, track and manage registries and chat with a design expert. 

    By Tatiana Walk-Morris • Nov. 15, 2023
  • The Nike "swoosh" on the side of a building, with another building seen behind it.
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    Daphne Howland/Retail Dive
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    Amid another leadership shakeup, Nike hires ex-Amazon Fashion chief

    Muge Erdirik Dogan spent 16 years at the e-commerce giant, leading the apparel business for three. Her hire is just one of a slew of changes Nike announced.

    By • Nov. 15, 2023
  • Person holding a mobile phone with the Poshmark website pulled up.
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    Courtesy of Poshmark
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    Poshmark’s Secondhand Sunday returns with live shopping events

    The resale platform, which launched the holiday last year, is hosting live events and encouraging shoppers to embrace circular fashion during the season.

    By • Nov. 15, 2023
  • An Amazon Prime delivery truck sits at a facility.
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    Courtesy of Amazon
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    Amazon expands Buy with Prime features in time for the holidays

    Prime members can access a live chat, streamlined returns and order tracking when they use Buy with Prime on other brands’ online stores. 

    By Tatiana Walk-Morris • Nov. 15, 2023
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    Permission granted by Esper
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    Sponsored by Esper

    Android or iOS: When and why to use either for delivering innovative retail device experiences

    Ensure you’re using the right decision criteria to deliver exceptional customer experiences and set yourself up for long-term success.

    Nov. 15, 2023
  • Virtual interior of a house as part of J. Crew's holiday-themed store.
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    Courtesy of J. Crew
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    J. Crew unveils holiday-themed virtual store

    Appearing as a snow lodge for women’s apparel and a ski chalet for men’s, the experience includes a scavenger hunt and an AI holiday card generator.

    By Tatiana Walk-Morris • Nov. 14, 2023