L'Occitane store redesign promotes 'multi-sensory' experience

The beauty retailer's immersive store is designed with the elements in mind, with hopes that shoppers engage with products on different levels. 

By Dan O'Shea • Dec. 5, 2017

Mobile app store spending to jump 30% in 2018

App Annie predicts consumer spending in app stores will hit $110 billion globally next year.

By Robert Williams • Dec. 5, 2017

Explore the Trendline➔

What's shaping the e-commerce landscape?

From pivots in digital strategies to challenges retailers must overcome with reverse logistics, here are some of the forces shaping online retail.

By Retail Dive staff

Target rolls out much-anticipated mobile wallet feature

The mass merchant is the latest to join the mobile wallet club, yet has a long way to go to catch up with the likes of Walmart.

By Dan O'Shea • Dec. 5, 2017

Poor personalization cost businesses $756B last year

Retailers are facing a major conundrum — how to balance consumer frustration with bad recommendations and their fear of giving up personal info.

By Dan O'Shea • Dec. 4, 2017

The Retail Dive Awards for 2017

The 2017 Retail Dive Awards recognize the industry’s top disruptors and innovators. These executives, companies and trends are transforming the industry and shaping the future.

By Corinne Ruff , Ben Unglesbee , Laura Heller , Cara Salpini • Dec. 4, 2017

Swarovski launches AR app experience at holiday pop-up

Perfect's YouCam apps let mobile users virtually try on holiday-inspired makeup and crystal jewelry from the brand.

By Robert Williams • Dec. 4, 2017

In-store experiences lag due to poor IT infrastructure

Only 27% of retail executives are confident their IT can keep up with customer experience improvement plans, according to a new survey.

By Dan O'Shea • Dec. 4, 2017

Study: 39% of marketers will increase influencer marketing budgets in 2018

Trends in the space are likely to include using a variety of types of influencers and leveraging the content to enhance other channels.

By Erica Sweeney • Dec. 4, 2017

These retailers are #crushingit on social this holiday season

It's prime time for retailers to get involved in the social scene. Here's who's doing it best — and how.

By Cara Salpini • Dec. 1, 2017

Artificial intelligence set to soar

IDC issued its annual list of technology predictions for the retail sector — and AI will be used across the board.

By Dan O'Shea • Dec. 1, 2017

WeWork tests Amazon’s Alexa for Business

The co-working company, which has been eyeing retail opportunities, is turning to Amazon for work spaces powered by the popular voice assistant.

By Dan O'Shea • Dec. 1, 2017

Wayfair Black Friday weekend sales soar 53%

The online furniture retailer is in the right place at the right time as furniture buying and selling moves online.

By Dan O'Shea • Nov. 30, 2017

Pottery Barn launches AR app for iOS

By bringing the app to iOS devices, the furniture retailer looks set to gain greater market exposure.

By Dan O'Shea • Nov. 30, 2017

Amazon smashes Cyber Monday record

The online behemoth said Cyber Monday was the single biggest shopping day in the company's history, surpassing its Prime Day event for the most products ordered worldwide.

By Daphne Howland • Nov. 30, 2017

Are Calvin Klein’s Amazon pop-ups dissing department stores?

Traditionally the brand releases exclusive collections through department store channels, but the partnership signals the apparel retailer is looking for new growth.

By Corinne Ruff • Nov. 29, 2017

Wayfair is dominating West Elm and Ikea on social media

The furniture e-tailer had the fastest-growing audience on social media among competitors during the week of Black Friday, according to a new study.

By Robert Williams • Nov. 29, 2017

Google Home, eBay make smart speakers smarter

Shopping via the AI assistant is about to get easier, with an app that moves customers off the device and onto their smartphone.

By Dan O'Shea • Nov. 29, 2017

30 minutes with Sephora’s head of marketing

Deborah Yeh, SVP of marketing and brand at Sephora, gave Retail Dive a glimpse into three of the retailer's most dynamic marketing moves.

By Cara Salpini • Nov. 29, 2017

Black Friday weekend beat NRF forecast by 10M shoppers

Good weather and a strong economy brought more than 174 million consumers to stores and websites over the red-letter shopping weekend. 

By Daphne Howland • Nov. 29, 2017

Abt Electronics sees a 15% holiday weekend sales jump

Single-store star Abt had a stellar start to the holiday season thanks to an emphasis on customer experience. 

By Dan O'Shea • Nov. 28, 2017

What retailers need to do right now to survive

As retailers drop like flies, shuttering stores and filing for bankruptcy, Lee Peterson of WD Partners outlines three key survival strategies.

By Lee Peterson • Nov. 28, 2017

iPhone X owners spent 2x more than other mobile holiday shoppers

Average order values on the device were 70% higher than top Samsung devices over Black Friday weekend, according to a new study.

By Robert Williams • Nov. 28, 2017

Black Friday Twitter engagements totaled nearly 785M

The most popular terms associated with positivity included Thanksgiving, shopping and hashtags like #cybermonday, #giveaway and #deals, a new study found.

By David Kirkpatrick , Peter Adams • Nov. 28, 2017

7 lessons from Cyber Monday

The online sales holiday raked in $6.6 billion — up 17% over last year — and showed the rising force of mobile in digital holiday sales. 

By Ben Unglesbee • Nov. 28, 2017

Amazon aggressively prices Echo in holiday power play

Heading into Cyber Monday, the company heavily promoted devices with its Alexa smart assistant, a segment where it already holds a 70% market share.

By Dan O'Shea • Nov. 28, 2017