Meet the winners and losers of Black Friday 2017

Here's how Best Buy, Macy's, J.C. Penney, Amazon and others fared over the blockbuster holiday shopping weekend.

By Corinne Ruff • Nov. 27, 2017

Macy’s, Lowe’s hit by Black Friday technical glitches

Website crashes and payment processing failures darkened the big shopping day for some retailers, causing delays both online and in-store.

By Dan O'Shea • Nov. 27, 2017

Explore the Trendline➔

What's shaping the e-commerce landscape?

From pivots in digital strategies to challenges retailers must overcome with reverse logistics, here are some of the forces shaping online retail.

By Retail Dive staff

How Walmart is using tech this holiday season

Advances such as virtual reality-based training and inventory-scanning robots have arrived just in time to make the holiday rush more manageable for staff.

By Dan O'Shea • Nov. 26, 2017

A retailer’s guide to Black Friday 2017: 3 trends to watch

The shopping holiday has turned into a month-long event culminating over Thanksgiving weekend. From which Twitter accounts to follow to trends to watch, here's what you need to know this year.  

By Corinne Ruff • Nov. 22, 2017

The 2017 holiday rush could be proving ground for in-store innovations

From RFID to smart dressing rooms, retailers have been investing in and testing technology, but the holiday season will separate the gimmicks from the money makers, according to Forrester retail analyst Sucharita Mulpuru.

By Dan O'Shea • Nov. 21, 2017

Most shoppers plan to use rewards points on gifts

Loyalty and rewards programs are working, and shoppers seem eager to use their points this holiday season to buy gifts, according to a new survey.

By Dan O'Shea • Nov. 21, 2017

Locus Robotics grabs $25M, signs on DHL

The robotics company raised $25 million in Series B funding, leading retail one stop closer to automated supply chains.

By Dan O'Shea • Nov. 21, 2017

Amazon, CVS roll out Pinterest tool for personalized gift ideas

Bed Bath & Beyond, Universal Pictures and other brands are also leveraging a "Secret Santa" feature that enables users to create custom idea boards. 

By David Kirkpatrick • Nov. 21, 2017

As the retail apocalypse grows, Westfield is reshaping the customer experience

With the biggest shopping week of the year ahead and facing disruption from e-commerce, retailers have to bring the physical and digital world together, said Westfield Corporation CIO Denise Taylor. 

By Naomi Eide • Nov. 21, 2017

Why REI and Modcloth will close on Black Friday, and prosper

Not all retailers are open on Black Friday, nor should they be. There are benefits to both, particularly when it comes to branding. 

By Cara Salpini • Nov. 21, 2017

Black Friday and Cyber Monday are upon us. Is your network ready?

Though some consumers remain cautious, others will race to the stores and internet this weekend, so cybersecurity is of top concern.

By Samantha Schwartz • Nov. 21, 2017

ShopSavvy app update adds product recommendations

The app, primarily known as a tool for scanning products to compare prices, is gaining a new dimension that could make it more useful to shoppers.

By Dan O'Shea • Nov. 20, 2017

Saks launches gift-themed Messenger chatbot ahead of Black Friday

The offering could help the retailer reach young shoppers earlier in the buying journey than the typical customer service bot. 

By Natalie Black (Koltun) • Nov. 20, 2017

Amazon speeds up warehouse visits with mobile app

The e-commerce giant is forging a direct connection with truckers through an app that will help gain more efficient access to the company's warehouses.

By Dan O'Shea • Nov. 20, 2017

Walmart calls dibs on 15 Tesla trucks

The company that already owns the largest truck fleet in retail is making a big bet on the just-unveiled electric model from Tesla.

By Dan O'Shea • Nov. 19, 2017

Conversational Commerce: Black Friday predictions for 2017

With a fierce price war brewing this season, in-store and mobile experiences will be critical differentiators for retailers not named Amazon, Moody's Charlie O'Shea told Retail Dive on the podcast.

By Corinne Ruff • Nov. 17, 2017

Amazon Go edges closer to frictionless shopping vision

The technology behind Amazon Go is getting better, but what comes next and when isn't clear, according to Bloomberg.

By Dan O'Shea • Nov. 17, 2017

Williams-Sonoma gets an edge in the augmented reality race

The home goods retailer acquired Outward, a 3-D imaging startup, in what looks to be a dedicated move toward using more of the tech.

By Dan O'Shea • Nov. 17, 2017

Study: Black Friday mobile shopping to jump 45% from 2015

Americans are forecast to spend 45 million hours on Android shopping apps alone during the holiday week.

By Robert Williams • Nov. 16, 2017

Mall owner turns to sensor-based tech to improve parking

Technology from Park Assist is helping Towson Town Center improve a sometimes-overlooked aspect of the customer shopping experience — parking.

By Dan O'Shea • Nov. 16, 2017

Forever 21 investigating POS security breach

Encryption and other protective measures used by the retailer may not have been operating on affected point of sale systems when the breach occurred.

By Dan O'Shea • Nov. 16, 2017

Nordstrom, Home Depot put Pinterest’s Pincodes in stores

Shoppers can use the app in brick-and-mortar locations to unlock content.

By David Kirkpatrick • Nov. 15, 2017

Robot manufacturer gains $17.5 million in funding

Bossa Nova Robotics gets a financial boost as it looks to leverage growing interest in robots for retail.

By Dan O'Shea • Nov. 15, 2017

50% of store associates say shoppers have better tech tools

Consumers aren't the only ones who think store associates could use a little mobile help — store associates feel the same way, according to a new survey. 

By Dan O'Shea • Nov. 14, 2017

Alibaba flaunts AI-powered touchscreen on Singles Day

The e-commerce giant debuted "FashionAI" in stores on the big shopping day to help consumers with clothing and style recommendations.

By Dan O'Shea • Nov. 14, 2017