Amazon opens doors with Amazon Key expansion

The e-commerce giant went nationwide with some Amazon Key features as it continues to build its smart home portfolio, but the service's in-home delivery feature was not one of them.

By Dan O'Shea • April 6, 2018

Starbucks debuts voice ordering on Samsung’s Bixby in Korea

Bixby lets customers place an order and pay through voice recognition in the My Starbucks Rewards app.

By Robert Williams • April 6, 2018

Explore the Trendline➔

Digital innovation and technology trends in retail

Generative AI and TikTok Shop have replaced the metaverse and NFTs as the hot topics of the day — here’s a look at how brands are using them.

By Retail Dive staff

Apple poaches Google AI chief

The tech giant has hired John Giannandrea away from its rival, which could boost Apple's Siri in the race for better voice assistant technology. 

By Dan Alaimo • April 5, 2018

2.1B consumers will use mobile payments by 2019

A new Juniper study estimates growth of 30% for mobile payments by next year as major players continue to jockey for market share.

By Dan O'Shea • April 4, 2018

Target calls on Google for first voice-activated coupon

The companies' partnership continues to deepen as they compete against Amazon.

By Natalie Black (Koltun) • April 4, 2018

BigCommerce adds Google AMP support for 55K mobile merchants

In a pilot program last year, the company found that AMP-powered merchants saw up to 20% higher click-through rates.

By Robert Williams • April 4, 2018

10 retailers leading the way in AR

Ikea, Anthropologie and Lowe's are among those adopting the immersive tech as it quickly catches on, writes Michael Quoc, CEO and founder of Dealspotr.

By Michael Quoc • April 4, 2018

The shoe fits: DSW gets new CIO

Drew Domecq will report to the retailer’s CEO Roger Rawlins and oversee the company's "evolution" of digital platforms. 

By Samantha Schwartz • April 4, 2018

Panera Bread’s 8-month long data breach affects millions

The event could impact up to 37 million customers signed up for online ordering. 

By Dan Alaimo • April 4, 2018

Forrester: Prepare for Amazon's banking invasion

As the e-commerce giant creeps closer to a potential banking offering, a new Forrester report suggests customer care should be top of mind.  

By Dan O'Shea • April 3, 2018

After Amazon Go’s launch, retailers renew focus on how mobile shapes in-store shopping

Walmart and Nike are ramping up their mobile strategies, but will the Go model become the new gold standard for retail?

By Natalie Black (Koltun) • April 3, 2018

Walmart reportedly mulling acquisition of pharmacy startup PillPack

The retail giant also announced the launch of a new money transfer service through Moneygram that allows customers to send funds to 200 countries.

By Daphne Howland • April 3, 2018

To stay valuable, Nike, H&M invest in supply chains

In the world of fast fashion, retailers must speed up their supply chains and keep inventory backlogs to a minimum.

By Barry Hochfelder • April 3, 2018

Shopping apps leading target as mobile fraud escalates

Mobile app fraud increased 30% in 2018's first quarter, and one of the sectors hit hardest was shopping apps, said AppsFlyer in a new report.

By Dan Alaimo • April 3, 2018

Hudson's Bay data breach among 'most damaging' in retail

The department store retailer's Saks and Lord & Taylor stores were hit with a massive security breach in their point-of-sale systems, adding to the company's ongoing woes.

By Dan O'Shea • April 2, 2018

Apple Business Chat beta draws Home Depot, Lowe’s

The feature is now being supported by four retailers as the sector continues to explore new ways to communicate with customers.

By Dan O'Shea • April 1, 2018

Reporter's Notebook: A peek inside Amazon's exploding apparel operation

Retail Dive's Ben Unglesbee took a tour of Amazon's apparel fulfillment center to see the guts of the business in action. 

By Ben Unglesbee • March 30, 2018

The good, the bad and the ugly of Shoptalk 2018

From legacy retailers lackluster messaging to startups in the grocery space, there were lessons on every stage last week in Las Vegas, writes independent consultant Christopher Walton.

By Christopher Walton • March 29, 2018

Walmart brings Project Gigaton to China

Greenhouse gas reductions in China will account for 50 million metric tons of the 1 billion Walmart seeks to cut worldwide.

By Edwin Lopez • March 29, 2018

Newegg to take bitcoin in Canada

Since the electronics e-tailer started taking the digital currency in 2014, it has become a growing part of its transactions.

By Dan Alaimo • March 29, 2018

Online traffic to major shopping sites dipped over the holidays

Many top online shopping sites saw traffic decline in the final quarter of 2017, translating to about 117 million fewer shopper visits per month, according to SimilarWeb.

By Dan O'Shea • March 28, 2018

Apple ties education push to its community-focused retail revamp

The technology company followed up the product launch with an in-store event to highlight its ongoing transformation from retail space to community gathering place. 

By Dan O'Shea • March 28, 2018

Barnes & Noble debuts book discovery social network and app

Brad Meltzer is the first to be featured in the app's "asked by an author" section, where readers can chat with writers and ask questions.

By Robert Williams • March 28, 2018

Walmart ditches Alipay for WeChat in Western China stores

The move intensifies competition between the top two mobile payment systems in China, Tencent and Alibaba.

By Dan O'Shea • March 28, 2018

Retail apps need to do more to drive adoption, visibility

A new L2 report notes that many apps still have not incorporated digital loyalty cards, while many face search ads from competitors with higher-ranked apps.

By Dan Alaimo • March 28, 2018