81% of retailers will use unified commerce platforms by 2020

This marks a big increase from prior years as retailers step up efforts to create and support omnichannel operations.

By Dan Alaimo • Feb. 6, 2018

30 minutes with retail’s top executives

In this executive interview series, Retail Dive talks with industry thought leaders about everything from marketing strategy to in-store technology and the future of retail. 

By Retail Dive Staff • Updated April 21, 2022

Amazon Cash expands to Casey’s General Stores

The retailer partnered with Blackhawk Network to add the payment method to its 2,000 stores.

By Robert Williams • Jan. 30, 2018

Starbucks launches cashless store pilot

Last month, former CEO Howard Schultz predicted the company would soon be cashless, though he insisted real people would always brew and pour the coffee.

By Daphne Howland • Jan. 19, 2018

Online mall rings up cryptocurrencies

The Singapore-based MegaX is aiming to capture the hearts and wallets of millennial shoppers by allowing them to pay with Bitcoin and MGX.

By Dan O'Shea • Jan. 16, 2018

Retailers boost tech spending 3% as markets, operations grow

North American and global retail markets are expanding by trillions of dollars, and tech investment is rising with the growth.

By Dan O'Shea • Jan. 16, 2018

Retailers embracing in-store mobile, but still lack support

Store employees are increasingly being given mobile devices for in-store use, but they may not have all the apps and support needed to be successful, according to a new study. 

By Dan O'Shea • Jan. 15, 2018

App Annie: Shopping app use jumped 54% in 2017

App categories like shopping and media are growing rapidly as smartphones evolve to offer bigger, more vivid screens and frictionless mobile pay options.

By Robert Williams • Jan. 12, 2018

Forever 21 confirms POS breach captured customer card data

The incident, which was first discovered in November, compromised an unspecified amount of data and was due largely to device encryption being turned off.

By Dan O'Shea • Jan. 3, 2018

Over 75% of customers want to shop through their TV

"T-commerce" could be on the rise, as customers express interest in buying items from both TV ads and shows.

By Dan O'Shea • Dec. 22, 2017

JD.com planning hundreds of unmanned stores

In the race toward automated stores, China's e-commerce titan could get the jump on Amazon, according to new reports. 

By Dan O'Shea • Dec. 21, 2017

Holiday shoppers shift to long-term financing

Consumers are applying for financing even before they put items in their carts, and many want at least a year to pay, according to new research.

By Daphne Howland • Dec. 21, 2017

American Express writes an end to signature requirements

Authorizing transactions with a signature could soon become a thing of the past.

By Dan O'Shea • Dec. 13, 2017

The cost of fraudulent transactions is rising

For every dollar lost to fraud this year, retailers have suffered $2.77 in overall losses, up from $2.40 a year ago, according to a new report.

By Dan O'Shea • Dec. 8, 2017

Wired: 7 retail tech startups to watch

Stowga, a marketplace for warehouse space, Localisto and MishiPay are among the promising technology companies.

By Dan O'Shea , Cara Salpini • Dec. 7, 2017

Target rolls out much-anticipated mobile wallet feature

The mass merchant is the latest to join the mobile wallet club, yet has a long way to go to catch up with the likes of Walmart.

By Dan O'Shea • Dec. 5, 2017

In-store experiences lag due to poor IT infrastructure

Only 27% of retail executives are confident their IT can keep up with customer experience improvement plans, according to a new survey.

By Dan O'Shea • Dec. 4, 2017

Amazon devoured 55% of Black Friday online orders

The e-commerce giant accounted for 7.14 million of the 13 million digital transactions that occurred on the holiday.

By Dan O'Shea • Nov. 27, 2017

Macy’s, Lowe’s hit by Black Friday technical glitches

Website crashes and payment processing failures darkened the big shopping day for some retailers, causing delays both online and in-store.

By Dan O'Shea • Nov. 27, 2017

The 2017 holiday rush could be proving ground for in-store innovations

From RFID to smart dressing rooms, retailers have been investing in and testing technology, but the holiday season will separate the gimmicks from the money makers, according to Forrester retail analyst Sucharita Mulpuru.

By Dan O'Shea • Nov. 21, 2017

Amazon Go edges closer to frictionless shopping vision

The technology behind Amazon Go is getting better, but what comes next and when isn't clear, according to Bloomberg.

By Dan O'Shea • Nov. 17, 2017

Forever 21 investigating POS security breach

Encryption and other protective measures used by the retailer may not have been operating on affected point of sale systems when the breach occurred.

By Dan O'Shea • Nov. 16, 2017

50% of store associates say shoppers have better tech tools

Consumers aren't the only ones who think store associates could use a little mobile help — store associates feel the same way, according to a new survey. 

By Dan O'Shea • Nov. 14, 2017

The 3 tech innovations that will drive mobile wallet adoption

As the mobile lifestyle accelerates the pace of commerce, the demand for easier, more secure payment options is on the rise, too. Here’s how mobile wallets fill the gap - and how retailers stand to benefit. 

By Mark Alsentzer • Nov. 13, 2017

Walmart set to overtake Apple in mobile payments

The retailer is adding tens of thousands of new users every day, according to Daniel Eckert, senior vice president of Walmart Services.

By Robert Williams • Nov. 9, 2017