Salesforce injects AI into Commerce Cloud Einstein

The company has enhanced its platform with order management, predictive sort and other e-commerce support features.

By Dan O'Shea • May 18, 2017

Google touts Assistant’s new e-commerce features

At the company's developer conference, an executive demonstrated the conversational commerce capabilities by ordering delivery from Panera and paying via fingerprint technology.

By Dan O'Shea • May 17, 2017

Explore the Trendline➔

Digital innovation and technology trends in retail

Generative AI and TikTok Shop have replaced the metaverse and NFTs as the hot topics of the day — here’s a look at how brands are using them.

By Retail Dive staff

Starbucks app vulnerable to hacking, fraudulent charges

The app's popularity and use of gift cards make it an attractive target. 

By Rob Williams • May 15, 2017

Barclaycard exec: Eliminate payments from the shopping equation

At the Retail Business Technology Expo, VP of Strategy and Innovation Anita Liu Harvey urged retailers to strive for a shopping process that doesn't require paying at checkout before leaving the store.

By Dan O'Shea • May 12, 2017

Alipay swoops into US market to shake up mobile payments

Alibaba affiliate Ant Financial's mobile payments platform, in partnership with First Data, will primarily target or appeal to Chinese tourists in the U.S.

By Dan O'Shea • May 9, 2017

Survey: Consumers want more biometric payment options

Nearly 80% of those surveyed said they want more biometric authentication methods beyond fingerprint authentication to access mobile banking or payment apps, EyeVerify found.

By Dan O'Shea • May 7, 2017

Report: Gift cards increasingly targeted in latest evolution of security attacks

Criminals are capable of using a variety of methods, including fast, automated bots to crack the serial numbers of gift cards, according to Flashpoint.

By Dan O'Shea • May 3, 2017

Apple Pay transactions surged 450% over the past year

CEO Tim Cook touted the numbers on a call with analysts, although he did not reveal the total number of Apple Pay users, nor the amount of revenue the company earns from Apple Pay.

By Dan O'Shea • May 3, 2017

Study: 89% of retailers will arm associates with mobile tech in next 3 years

About 84% of retailers will also use mobile point-of-sale systems in stores by 2020, according to new research from Boston Retail Partners.

By Dan O'Shea • April 27, 2017

Retail trade groups assail House bill gutting swipe-fee limits

The Financial Choice Act would undo the Durbin Amendment, which limits debit card fees paid by retailers to banks and credit card issuers.

By Daphne Howland • April 27, 2017

Wal-Mart lowers money transfer fees, unveils mobile services

Starting next month, customers can access the mobile Bluebird2Walmart Money Transfer Service to send money for cash pick-up at Wal-mart store locations.

By Dan O'Shea • April 26, 2017

Mastercard tests biometric, EMV payment authentication

The company said it has conducted multiple tests in South Africa of a payment card equipped with biometric security as an extra layer of consumer protection.

By Dan O'Shea • April 23, 2017

PayPal doubles down on Google partnership with Android Pay

U.S. consumers will soon be able to use PayPal in Android Pay at retail stores, in-app and online at places like Walgreens, Dunkin' Donuts and others.

By Dan O'Shea • April 18, 2017

Survey: Mobile payments top retailers’ tech priority lists

About 65% of 300 retail IT managers and C-level professionals in the U.S. and U.K. said mobile payments are the most in-demand technology, according to research from Zynstra.

By Dan O'Shea • April 17, 2017

Survey: Cross-channel commerce errors costing retailers millions

Product content network 1WorldSync also found that 51% of merchants can’t support mobile commerce, and 80% don’t integrate product information management across web, mobile apps and physical stores.

By Dan O'Shea • April 10, 2017

Mastercard brings 5 new startups into Start Path accelerator program

Three of the startups are focused on using AI to analyze consumer behavior, enhance in-store or in-branch customer engagement and compute bill and payment data.

By Dan O'Shea • April 10, 2017

GameStop e-commerce site 'likely' hacked, card data potentially stolen

Customer card numbers, expiration dates, names, addresses and card verification values are among the information potentially compromised between mid-September 2016 and the first week of February.

By Dan O'Shea • April 9, 2017

New Amazon Cash service poised to disrupt Wal-Mart, PayPal

The e-commerce giant's new service for “unbanked” Americans is free and can be accessed through more than 10,000 retail stores nationwide.

By Daphne Howland • April 4, 2017

Starbucks creates dedicated Mobile Order & Pay store at Seattle HQ

The coffee giant is converting a store in its Seattle headquarters to test new concepts for managing changes in traffic and study the effects on its business.

By Dan O'Shea • April 2, 2017

US Supreme Court tosses NY law prohibiting retailer credit card fees

The ruling "affirms the right of retailers to communicate honestly with their customers about the true cost of credit cards,” said Deborah White, senior executive vice president and general counsel of the Retail Industry Leaders Association.

By Daphne Howland • March 30, 2017

FICO: Compromised debit cards surged 70% in 2016

Compromises of ATMs and merchant devices in the U.S. rose 30%, following a six-fold increase in 2015, and the average duration of a compromise fell from 14 days in 2015 to 11.

By Dan O'Shea • March 29, 2017

US Supreme Court declines to revive $5.7B swipe fee settlement

Retail industry groups hailed Monday's ruling, which let stand a lower court decision nixing a deal between merchants and credit card issuers Visa and MasterCard.

By Daphne Howland • March 28, 2017

Study: 13% of all iPhones in use have Apple Pay activated

Fewer than a third of the top 100 digital retailers now accept Apple Pay, according to new research from venture capital firm Loup Ventures.

By Dan O'Shea • March 27, 2017

Starbucks enabling ordering via voice in Alexa-enabled Ford vehicles

The coffee colossus said it now has about 9 million mobile paying customers, with one in three of those using its Mobile Order & Pay app.

By Dan O'Shea • March 22, 2017

LG Electronics preps mobile payments launch

LG Pay will rely on magnetic secure transmission, which simulates magnetic stripe payments by transmitting a magnetic signal from the phone when the device is held against a merchant’s payment card reader.

By Dan O'Shea • March 22, 2017