Operations: Page 173


  • J. Crew elevates Madewell execs to tackle marketing, digital

    Three of four appointments to the company's senior management team are Madewell execs gaining more responsibility.

    By Maria Monteros • April 7, 2021
  • A Gap storefront at a mall
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    Cara Salpini/Retail Dive
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    Gap designs fulfillment system to prioritize 'most valuable' customers

    Delivery speeds will be tiered as gold, silver and bronze, which the CEO said would help manage costs.

    By A.B. Brown • April 7, 2021
  • Trendline

    Gen Z and millennials

    If there's anything retailers want more than financial stability right now, it's to understand Gen Z. 

    By Retail Dive staff
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    Retrieved from Unsplash.
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    UBS: More than 80K stores likely to close in the next 5 years

    E-commerce growth, today's excess retail space and department store declines could push that to as many as 150,000, analysts said.

    By April 6, 2021
  • The Collected Group exits bankruptcy

    The owner Joie, Equipment and Current/Elliott is looking to grow its digital and wholesale business after stumbling in the pandemic.

    By Updated June 7, 2021
  • Chewy, fulfillment center
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    Permission granted by Chewy
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    Chewy boosts automated fulfillment network through new warehouses and retrofits

    The e-commerce company plans to open its second automated fulfillment center in Q2 and a "limited catalog facility" in Q3.

    By Matt Leonard • April 6, 2021
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    Courtesy of Go Global Retail
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    Janie & Jack seeks growth overseas and online

    As the premium children's brand picks up where Gap Inc. left off, and with business brisk despite the pandemic, it's also adding apparel for tweens. 

    By April 6, 2021
  • Retailers have added more fulfillment options as a result of the pandemic
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    Adeline Kon/Retail Dive
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    Deep Dive

    The omnichannel age is here — and it’s expensive

    Store pickup of online orders grew by triple digits amid the pandemic. Retailers are now scrambling to become more efficient sellers across channels.

    By April 5, 2021
  • A line of ships waiting to get through the Suez as its blocked by the Ever Given, taken March 27, 2021
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    Retrieved from NASA on March 31, 2021
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    Walmart, H&M among retailers in US most exposed to Suez Canal disruptions

    Earlier this week Ikea confirmed it had containers held up, as companies across industries are addressing the impact of the logjam.

    By Matt Leonard • April 1, 2021
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    Adeline Kon/Retail Dive
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    Home Depot, Lowe's build on supply chain foundations to make quick work of omnichannel

    When the pandemic arrived around the same time as the home improvement retailers' busy spring season, they had to pivot to meet demand.

    By Shefali Kapadia • March 29, 2021
  • Afterpay
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    Courtesy of Afterpay
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    Afterpay shopping event to include physical retail for the first time

    The installment payment platform has partnered with more brick-and-mortar retailers in pursuit of in-store transactions.

    By Tatiana Walk-Morris • March 22, 2021
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    Dean Mitchell via Getty Images
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    Sponsored by Citizens Pay

    How to improve the customer experience with buy now, pay later

    Consumers want to be satisfied with not just what they buy, and the price they pay, but also how they pay. 

    March 22, 2021
  • Patrick and John Collison, Stripe co-founders
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    Permission granted by Stripe
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    Stripe reaches $95B valuation

    The payments processing company's new valuation is based on raising $600 million in new capital that it plans to use for further expansion in Europe.

    By Lynne Marek • March 16, 2021
  • Mobile wallet industry to reach $3.5 trillion by 2023: report

    Western countries are behind in adopting the technology, but the pandemic accelerated the digital transformation of payments. 

    By Tatiana Walk-Morris • March 12, 2021
  • Klarna $1 billion funding round.
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    Courtesy of Klarna
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    Klarna raises $1B in funding, hits $31B valuation

    The funding makes it the highest-valued private fintech in Europe and the second highest globally, according to the company. 

    By Tatiana Walk-Morris • March 2, 2021
  • Afterpay
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    Courtesy of Afterpay
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    Afterpay to offer installment payments to Stripe, Squarespace

    The partnership comes as more consumers look to purchase goods online, and as many continue to reel from the financial impact of the pandemic.

    By Tatiana Walk-Morris • Feb. 25, 2021
  • BitPay mobile app.
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    Courtesy of BitPay
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    Apple Pay to accept Bitcoin via BitPay cards

    Samsung Pay and Google Pay will do the same later this year, as more retailers and their financial partners begin accepting cryptocurrency as payment.

    By Tatiana Walk-Morris • Feb. 16, 2021
  • Shop Pay expands to Facebook and Instagram.
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    Courtesy of Shopify
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    Shopify adds Shop Pay to Facebook, Instagram

    It's the first expansion of the service outside of Shopify's own platform, and seeks to offer a smoother buying process.

    By Tatiana Walk-Morris • Feb. 10, 2021
  • Sam's Club partners with Mastercard and Synchrony on rewards program.
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    Courtesy of Sam's Club
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    Sam's Club teams up with Synchrony, Mastercard for rewards program

    The club retailer, like others in the retail space, is also simplifying the application process as consumers continue to struggle financially.

    By Tatiana Walk-Morris • Feb. 8, 2021
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    Gijs Bolmeijer
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    Walmart to add Western Union services to stores

    The deal signals the retailer's growing interest in the financial services space. 

    By Tatiana Walk-Morris • Jan. 21, 2021
  • Walmart transforms stores to focus on digital.
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    Courtesy of Walmart
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    What launching a fintech startup means for Walmart

    The big-box retailer's partnership with fintech investor Ribbit Capital signals a shift from earning consumer spending to managing it.

    By Maria Monteros • Jan. 21, 2021
  • Mastercard's Tap on Phone service for merchants.
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    Courtesy of Mastercard
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    Mastercard pilot turns smartphones into a point-of-sale device

    Expansion into the contactless tech space has accelerated due to the pandemic and is expected to continue. 

    By Jan. 14, 2021
  • Shopify partners with Affirm.
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    Courtesy of Affirm
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    Affirm IPO hits $1.2B

    The buy now, pay later tech company announced an initial public offering stock price of $49, but opened at nearly $100 on its first day of trading.

    By , Updated Jan. 19, 2021
  • American Express credit card.
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    Courtesy of American Express
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    American Express expands small business perks as it reportedly falls under federal investigation

    As the credit card issuer caters to merchants migrating online, multiple agencies are scrutinizing its sales practices, The Wall Street Journal reports. 

    By Tatiana Walk-Morris • Jan. 8, 2021
  • Afterpay
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    Courtesy of Afterpay
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    Afterpay basket size jumps 30% over the holidays

    The installment payments firm benefited from pandemic-induced behaviors in favor of contactless buying.

    By Jan. 5, 2021
  • 7-Eleven expands lab stores
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    Permission granted by 7-Eleven
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    7-Eleven unveils mobile wallet to enable contactless payments

    The retailer aims to bring cash users into the digital wallet space and make its rewards program more accessible.

    By Tatiana Walk-Morris • Dec. 8, 2020