Backlash around Starbucks' loyalty program change a lesson for retailers

Starbucks' positive brand perceptions fell following the announcement that it would revamp its loyalty program, YouGov says. 

By Ian P. Murphy • March 7, 2016

Saks debuts personalized online shopping service

The new technology enables Saks associates to create web pages of curated goods. 

By Ian P. Murphy • March 7, 2016

Explore the Trendline➔

How retailers are thinking about in-store experience

Complementary shop-in-shops, age-appropriate experiences and integrated technology are just a few ways retailers are reworking stores to suit shoppers.

By Retail Dive staff

Apple now provides customer support on Twitter

The account offers tips, tricks, and one-on-one advice for Apple products. 

By Ian P. Murphy • March 4, 2016

Reebok asks consumers to sprint for shoes

The athletic retailer's stunt rewards participants who run faster than 10.6 mph with new kicks. 

By Ian P. Murphy • March 2, 2016

Shoppers want stores to provide digital tools

Interactive kiosks and other self-help tools encourage purchases, consumers say. 

By Ian P. Murphy • March 2, 2016

Clear Channel debuts system to track response to billboards

The outdoor advertising system analyzes mobile signals to measure buzz and spending. 

By Ian P. Murphy • March 1, 2016

Cardlytics unveils consumer insights data product

The data intelligence provider's Platform Solutions will measure the impact of campaigns and help hone segmentation. 

By Ian P. Murphy • Feb. 29, 2016

Zappos wants to make Leap Day a national holiday

The company gave all of its 1,600 employees Feb. 29 off, including those at its 24-hour, seven-days-a-week call center.

By Daphne Howland • Feb. 29, 2016

Shopgate promotes Biel to CEO

The mobile commerce startup is readying for a major expansion upon its imminent move to Austin, TX.  

By Ian P. Murphy • Feb. 26, 2016

Lands' End apologizes for Gloria Steinem interview in spring catalog

Mixing politics and business is a tricky art, and Lands’ End in this case picked a doozy.

By Daphne Howland • Feb. 26, 2016

AppCard attracts $20m in venture funding

The loyalty program provider is targeting smaller retailers with a mobile-enhanced system. 

By Ian P. Murphy • Feb. 26, 2016

J.C. Penney to offer one-cent deals

The "Get Your Penney's Worth" campaign emphasizes store brands. 

By Ian P. Murphy • Feb. 24, 2016

Stitch Fix readies menswear service

The company is beta testing to reveal what men want in a tech-enabled personal shopping service.  

By Ian P. Murphy • Feb. 24, 2016

Under Armour shows off US women's gymnastics team in new ad

The 90-second spot shows the U.S. women's gymnastics team in training, day and night. 

By Ian P. Murphy • Feb. 24, 2016

Foursquare's new tool connects in-store visits to digital ads

Foursquare's new tool can connect and measure digital ads – and not just Foursquare ads – to visits to brick-and-mortar locations.

By David Kirkpatrick • Feb. 23, 2016

Lumber Liquidators takes another hit from CDC report

The CDC said it underestimated the cancer risk from substandard Chinese wood products previously offered by the retailer.

By Ian P. Murphy • Feb. 23, 2016

Runway to retail: What took so long?

More luxury brands are breaking with tradition, making their collections immediately available after fashion shows.

By Daphne Howland • Feb. 22, 2016

Twitter now offers one-on-one communication with shoppers

The new customer service tools allow brands to address consumers directly. 

By Ian P. Murphy • Feb. 22, 2016

Report: Ads are coming to Facebook Messenger

Facebook hasn't really confirmed or denied the report. But any time a social media site adds ads to a previously ad-free experience, it risks alienating users.

By Daphne Howland • Feb. 19, 2016

Shopping via Snapchat may be on the way

A Snapchat board member says the social media app's Hearst channel will become an e-commerce platform. 

By Ian P. Murphy • Feb. 19, 2016

Macy's partners with Shaun White for menswear line

The exclusive WHT SPACE line will launch in June at only 175 stores. 

By Ian P. Murphy • Feb. 19, 2016

Nike drops boxer Pacquiao over anti-gay comments

The sports apparel retailer called the boxer's remarks against gays "abhorrent."

By Ian P. Murphy • Feb. 18, 2016

Publicis' MediaVest loses Wal-Mart account

After a year that saw many changes and consolidation in the agency world, MediaVest took an early hit this year in losing the Wal-Mart account.

By David Kirkpatrick • Feb. 17, 2016

How The Dandy Lab stays ahead of 'digital disruption': A smart customer experience

The British menswear boutique uses shopper data, RFID tags, and consumers' own phones to supply the in-store experience they really want. 

By Ian P. Murphy • Feb. 17, 2016

New Shopify app targets social selling

The Shopkey app sends shopping links directly to consumers via SMS and allows marketers to text directly with shoppers. 

By Ian P. Murphy • Feb. 17, 2016