Supply chain optimization gains traction at Retail's Big Show

Retailers that leverage fulfillment strategies and clean data are on the right path to making customers happy. 

By Emma Cosgrove • Jan. 17, 2019

Think peak season was tough? UPS exec says 2019 will be harder

Flexible capacity and collaborative planning will be paramount for growth this year, as retailers face a shorter peak season, according to panelists at NRF's Big Show. 

By Emma Cosgrove • Jan. 14, 2019

Explore the Trendline➔

The state of retail returns

Retailers of all sizes are streamlining operations so customers can have a smooth return experience. 

By Retail Dive staff

Parcel Guard joins the fight against porch pirates

Danby came to CES with the latest idea to fight package theft — a secure, safe-like smart mailbox.

By Dan O'Shea • Jan. 11, 2019

Amazon adds keyless garage entry for parcel deliveries

Digital locks can prevent package theft and encourage e-commerce orders, but consumer privacy concerns linger.

By Emma Cosgrove • Jan. 8, 2019

Rue21 commits to BOPIS with plans to deploy Kibo solution

The fashion retailer becomes the latest merchant in the sector to outline plans to support click and collect.

By Dan O'Shea • Dec. 19, 2018

Shoppers are judging retailers by their returns process

Almost all (95%) shoppers said the experience influences whether they shop there again, according to a study from Voxware.

By Daphne Howland • Dec. 19, 2018

FedEx launches 'extra hours' for retailers during peak

The new service is intended to allow afternoon orders to be shipped same-day to better ensure delivery within two days.

By Emma Cosgrove • Dec. 17, 2018

AI could deliver $300B in benefits for retailers, study says

Artificial intelligence can improve operational logistics and customer-facing services. 

By Gary Wollenhaupt • Dec. 17, 2018

Kroger buys pharmacy records from 42 Shopko stores

The announcement comes on the heels of Shopko's decision to close 39 stores.

By Jessica Dumont • Dec. 12, 2018

Petco to offer BOPIS services

The pet retailer is the latest company to launch the benefit to customers. 

By Dan O'Shea • Dec. 11, 2018

Imports reach record 2M containers as retailers rush to beat tariffs

The National Retail Federation and Hackett Associates expect a slowdown in January 2019, as tariffs take a toll on consumer and industry confidence. 

By Barry Hochfelder • Dec. 10, 2018

FedEx, Walgreens partner for next-day delivery prescription service

The company's move is designed to head off Amazon's entry into home delivery as well as compete with CVS' service.

By Andy Burt • Dec. 7, 2018

Unboxing the holiday shipping race

For big brick-and-mortar retailers, shipping discounts are an easier cost to rationalize, but digitally focused companies can have a tougher time matching promotions.

By Caroline Jansen • Dec. 7, 2018

Treasury report calls for USPS overhaul

The report, generated by the Task Force on the United States Postal System, recommends rate hikes in several categories, with a focus on package delivery.

By Emma Cosgrove • Dec. 6, 2018

Half of the apparel sold at the holidays is about to be returned

Retail analysts call the problem of returns a "ticking time bomb" for the new year. 

By Daphne Howland • Dec. 6, 2018

CEO of Parcel, Walmart's grocery delivery arm in NYC, departs

Jesse Kaplan's departure could deal a blow to the retailer's efforts to gain inroads in the Big Apple through its Jet.com business, Bloomberg writes.

By Jessica Dumont • Nov. 30, 2018

Shoppers turn to BOPIS to reduce holiday stress

A study by GPShopper reveals that 67% of consumers want to try buy online, pick-up in-store options this season.

By Dan O'Shea • Nov. 29, 2018

Omnichannel is the real Thanksgiving retail winner

The number of shoppers making purchases both in person and online was up nearly 40% from last year's Black Friday to Cyber Monday season. 

By Emma Cosgrove • Nov. 28, 2018

Home Depot's 'year of the pilot' spurs new facilities, 2-day delivery

In a new initiative, the retailer developed a "dynamic ETA" for more exact delivery dates based on zip codes.

By Shefali Kapadia • Nov. 19, 2018

Walmart exploring delivery via driverless vehicle

The retail giant is teaming with Ford and Postmates to inch a little closer to the concept of a driverless vehicle delivering groceries to customer homes.

By Dan O'Shea • Nov. 15, 2018

Amazon to build supply chain hub in Nashville

The tech giant said it would build an Operations Center of Excellence in the Tennessee capital, in addition to new headquarters in New York City and Northern Virginia.

By Edwin Lopez • Nov. 14, 2018

Nordstrom taps cloud platform to streamline wholesale buying

The retailer's partnership with NuOrder aims to improve the wholesale and assortment selection process.

By Dan O'Shea • Nov. 7, 2018

Amazon adds Prime Business members to new delivery option

The service allows shoppers to specify a day for packages to be delivered, which the e-commerce giant says is more convenient and sustainable —but could also help slash its shipping costs.

By Daphne Howland • Updated March 19, 2019

Adidas powers ComplexCon sneaker drop with AR

Convention attendees could point their smartphone at special signs to activate the sale and pick up their shoes at designated lockers.

By Robert Williams • Nov. 5, 2018

Amazon expands free holiday shipping to non-Prime members

The e-tailer may be feeling pressure from brick-and-mortar rivals like Target and Walmart, which have launched free shipping deals for the holidays.

By Daphne Howland • Updated Dec. 18, 2018