Walmart, Target, 100+ others saved $19.3B through sustainability

Procurement managers of major corporations can exert influence upstream to meet climate goals, but engaging with suppliers remains fairly uncommon. 

By Emma Cosgrove • Feb. 6, 2019

Amazon wins patent for package pickup on public buses

The offering is aimed at customers forgoing home delivery, creating a more convenient, alternative package pick-up location.

By Dan O'Shea • Feb. 4, 2019

Explore the Trendline➔

The state of retail returns

Retailers of all sizes are streamlining operations so customers can have a smooth return experience. 

By Retail Dive staff

UPS said returns would peak early — and they did. But why?

Growing e-commerce sales and shifting consumer behavior signal a future with more returns and a greater need for reverse logistics. 

By Deborah Abrams Kaplan • Feb. 1, 2019

Returnly raises $8M for post-purchase payment management

The payments company looks to give instant credit on returns so customers can buy again.

By Dan O'Shea • Jan. 31, 2019

What Amazon's last-mile delivery ambitions mean for carriers

The company appears to be willing to try anything to improve last-mile delivery. But will its efforts stand a chance against legacy players like UPS and FedEx?

By Caroline Jansen • Jan. 30, 2019

Retail real estate finds new life as warehouse space

Former big-box stores that now lay vacant make an ideal location for warehouse space, but conversion isn't always easy.

By Matt Leonard • Jan. 30, 2019

Article rolls out last-mile furniture delivery option

The direct-to-consumer brand joins the race to solve last-mile delivery problems. And for a company that mainly sells furniture, this could be significant.

By Caroline Jansen • Jan. 28, 2019

Walmart raises wages, introduces mentoring for truck drivers

The retailer's new onboarding process suggests truck drivers are changing, and the job needs to change with them.

By Emma Cosgrove • Jan. 24, 2019

Amazon to cut fees to compete with UPS, FedEx

This move is likely an attempt to lure shippers away from the larger legacy carriers in the logistics industry, according to a Wall Street Journal report.

By Matt Leonard • Jan. 24, 2019

Amazon tests small autonomous delivery vehicle

While the trial is limited for now, this points to a larger trend of the e-commerce giant exploring ways to improve its last-mile delivery capabilities.

By Dan O'Shea • Updated Jan. 28, 2019

Foot Locker taps Adidas for speed, personalization

While Speedfactory manufactures limited-run shoes, the customer preference data collected could prove beneficial for a wider product release eventually.

By Daphne Howland • Jan. 23, 2019

H&M, Lyft give rides to customers recycling old clothes

The initiative is for a limited time and only in New York City, but could have long-term benefits for the fast-fashion retailer.

By Daphne Howland • Jan. 23, 2019

UPS, Latch to offer in-building delivery in 10 more cities

Through pilots in New York City and San Francisco, UPS has seen a reduction in re-sent shipments and the time it takes drivers to make a delivery.

By Edwin Lopez • Jan. 23, 2019

Supply chain optimization gains traction at Retail's Big Show

Retailers that leverage fulfillment strategies and clean data are on the right path to making customers happy. 

By Emma Cosgrove • Jan. 17, 2019

Think peak season was tough? UPS exec says 2019 will be harder

Flexible capacity and collaborative planning will be paramount for growth this year, as retailers face a shorter peak season, according to panelists at NRF's Big Show. 

By Emma Cosgrove • Jan. 14, 2019

Parcel Guard joins the fight against porch pirates

Danby came to CES with the latest idea to fight package theft — a secure, safe-like smart mailbox.

By Dan O'Shea • Jan. 11, 2019

Amazon adds keyless garage entry for parcel deliveries

Digital locks can prevent package theft and encourage e-commerce orders, but consumer privacy concerns linger.

By Emma Cosgrove • Jan. 8, 2019

Rue21 commits to BOPIS with plans to deploy Kibo solution

The fashion retailer becomes the latest merchant in the sector to outline plans to support click and collect.

By Dan O'Shea • Dec. 19, 2018

Shoppers are judging retailers by their returns process

Almost all (95%) shoppers said the experience influences whether they shop there again, according to a study from Voxware.

By Daphne Howland • Dec. 19, 2018

FedEx launches 'extra hours' for retailers during peak

The new service is intended to allow afternoon orders to be shipped same-day to better ensure delivery within two days.

By Emma Cosgrove • Dec. 17, 2018

AI could deliver $300B in benefits for retailers, study says

Artificial intelligence can improve operational logistics and customer-facing services. 

By Gary Wollenhaupt • Dec. 17, 2018

Kroger buys pharmacy records from 42 Shopko stores

The announcement comes on the heels of Shopko's decision to close 39 stores.

By Jessica Dumont • Dec. 12, 2018

Petco to offer BOPIS services

The pet retailer is the latest company to launch the benefit to customers. 

By Dan O'Shea • Dec. 11, 2018

Imports reach record 2M containers as retailers rush to beat tariffs

The National Retail Federation and Hackett Associates expect a slowdown in January 2019, as tariffs take a toll on consumer and industry confidence. 

By Barry Hochfelder • Dec. 10, 2018

FedEx, Walgreens partner for next-day delivery prescription service

The company's move is designed to head off Amazon's entry into home delivery as well as compete with CVS' service.

By Andy Burt • Dec. 7, 2018