Macy's hires 1st chief supply chain officer

Dennis Mullahy comes to the retailer from Michaels and previously worked at Ulta and Meijer. 

By Emma Cosgrove • April 2, 2019

Omnichannel order management: Optimizing every order, every day

Learn how Eileen Fisher was able to transform their manual processes into a scalable omnichannel retail transformation.

March 28, 2019

Explore the Trendline➔

The state of retail returns

Retailers of all sizes are streamlining operations so customers can have a smooth return experience. 

By Retail Dive staff

Target includes supplier emissions in new climate goals

For the first time the retailer took into account its entire supply chain, representing 96% of total emissions, in calculating greenhouse gas emissions.

By Emma Cosgrove • March 28, 2019

Alibaba platform adds procurement, fulfillment services

The new initiative offers an advantage to international brands that see potential in the Chinese market but are unsure how best to target consumers. 

By Shefali Kapadia • March 22, 2019

Charting a course to omnichannel fulfillment

To meet the demands of shoppers who expect to be able to buy in the channel of their choice and receive the merchandise wherever they prefer, retailers are heading toward omnichannel fulfillment. 

March 14, 2019

Walmart tightens on-time, in-full rate for suppliers to 87%

The retailer toughened its on-time, in-full policy from the previous requirement of 85% as it seeks greater control over inventory.

By Matt Leonard • March 11, 2019

Rue21 to launch BOPIS in over 700 stores

The retailer's large-scale commitment to click-and-collect comes as more consumers across the sector are engaging with the service.

By Dan O'Shea • March 11, 2019

Walmart planning new returns process at front of stores

The retailer's U.S. CEO said customers will be able to get refunds from employees stationed just inside store entrances.

By Dan O'Shea • March 8, 2019

UPS launches fulfillment platform for small and medium sellers

The eFulfillment platform enables sellers to manage inventory across several marketplaces and customize delivery times for their products.

By Matt Leonard • March 4, 2019

Wayfair will open new last-mile facilities every month in 2019

Though net loss is growing for the company, Wayfair's CEO said the e-commerce giant is playing a long game — seizing control of its supply chain from both ends. 

By Emma Cosgrove • March 1, 2019

Amazon Day expands to all Prime members — and offers an operational win-win

The negotiation between speed, convenience, waste and a longer fulfillment time horizon is the next evolution of retail fulfillment.

By Emma Cosgrove • March 1, 2019

Fulfillment sparks a cycle of customer satisfaction

The sale is no longer the end point of a conversion. The customer's experience with fulfillment will make all the difference for retention and brand appreciation.

Feb. 28, 2019

FedEx debuts autonomous same-day delivery bot

The robot is the company's latest expansion of its B2C capabilities and ticks all the boxes of sustainability, autonomous operations and quick delivery.

By Shefali Kapadia • Feb. 27, 2019

Walmart unveils plan to reduce plastic packaging waste

The retailer is setting big goals, including one to achieve zero plastic waste, by partnering with suppliers on sustainability efforts.

By Kaarin Moore • Feb. 27, 2019

Home Depot backs crowdsourced delivery startup Roadie

The gig-based "on-the-way" model allows retailers to flex up and down their delivery capacity as needed.

By Emma Cosgrove • Feb. 25, 2019

Most BOPIS shoppers make additional purchases in store

A study by return provider Doddle found that 85% of shoppers using the service buy more products when they're picking up purchases.

By Dan O'Shea • Feb. 25, 2019

Unstable retail schedules are bad for workers' health

Stabilizing schedules at Gap boosted sales 7% and productivity 5%, according to a new study.

By Valerie Bolden-Barrett • Feb. 25, 2019

Trump delays tariff hike initially scheduled for March

Tariffs on $200 billion worth of Chinese imports will remain at 10%, ahead of a meeting with Chinese President Xi Jinping, President Trump tweeted.

By Shefali Kapadia • Feb. 25, 2019

FedEx, Rent the Runway team up on 'extra hours' service

Fast fulfillment and shipping are especially crucial for a company with a business model built on rentals.

By Shefali Kapadia • Feb. 22, 2019

The over-under on inventory buying

Advanced analytics offer a cure for supply logistics, and companies recognize the benefit, but getting it right remains a challenge.

By Matt Leonard • Feb. 21, 2019

Walmart stands up container fleet, uses drivers for drayage

The retailer has been pleasantly surprised by the extra efficiency gained by taking more control of intermodal loads.

By Emma Cosgrove • Feb. 20, 2019

Amazon Lockers to debut at Coachella

The e-retailer's temporary pickup spot could be a game-changer for thousands of thirsty, undernourished, flower-hungry festival goers.

By Daphne Howland • Feb. 13, 2019

Retail imports strong ahead of possible tariff hikes

Talks began in December to resolve the U.S. trade dispute with China, but retailers have been preparing for higher costs on imports since last year, according to the NRF.

By Gary Wollenhaupt • Feb. 13, 2019

Reuters: Walmart and Deliv terminate grocery delivery partnership

The deal ended because of low order volume and lengthy fulfillment times that kept drivers waiting 40 minutes or more, according to the report. 

By Krishna Thakker • Feb. 12, 2019

Amazon sends mixed signals on logistics intentions

The company listed logistics providers as competition in a recent SEC filing, renewing suspicions that it's on the way to providing its own logistics. 

By Emma Cosgrove • Feb. 7, 2019