In-store experiences lag due to poor IT infrastructure

Only 27% of retail executives are confident their IT can keep up with customer experience improvement plans, according to a new survey.

By Dan O'Shea • Dec. 4, 2017

These retailers are #crushingit on social this holiday season

It's prime time for retailers to get involved in the social scene. Here's who's doing it best — and how.

By Cara Salpini • Dec. 1, 2017

Explore the Trendline➔

A look at the 2025 holiday season

From price-conscious shoppers to ever-changing tariffs, retailers have a lot to juggle this holiday season.

By Retail Dive staff

Macy's boosts holiday hiring by 7K thanks to strong traffic

Chief Stores Officer John Harper said the department store retailer has seen "high customer volume across our business" so far this season.

By Ben Unglesbee • Dec. 1, 2017

Small Business Saturday sales shrink

Roughly 108 million shoppers spent $12.9 billion on Main Street, down from last year’s 112 million shoppers, who spent $15.4 billion.

By Daphne Howland • Dec. 1, 2017

Gen Z is late to holiday shopping

One third of consumers in the age group don’t start holiday shopping until after Black Friday and 15% don’t start until after Dec. 15, according to a new study. 

By David Kirkpatrick • Dec. 1, 2017

Target's online Black Friday growth beats Amazon, Walmart

The mass merchant's digital sales soared 44% over last year, while other major retailers felt a bump between 19% and 25%, according to data from Slice Intelligence.

By Daphne Howland • Nov. 30, 2017

Wayfair Black Friday weekend sales soar 53%

The online furniture retailer is in the right place at the right time as furniture buying and selling moves online.

By Dan O'Shea • Nov. 30, 2017

Amazon smashes Cyber Monday record

The online behemoth said Cyber Monday was the single biggest shopping day in the company's history, surpassing its Prime Day event for the most products ordered worldwide.

By Daphne Howland • Nov. 30, 2017

Barnes & Noble looks to hold Black Friday momentum with '12 Days of Inspiration'

The company no doubt would like to avoid repeating its fourth quarter performance last year.

By Daphne Howland • Nov. 30, 2017

What's next for the holiday season

After blockbuster Thanksgiving-Black Friday-Cyber Monday sales, retailers could be facing a drop-off. Will the good times keep rolling? The views are mixed.

By Daphne Howland • Nov. 29, 2017

Amazon, Cyber Monday spark small business growth

The results underscore not just the online retailer's dominance on the shopping day, but also the global strength of its marketplace.

By Daphne Howland • Nov. 29, 2017

Black Friday weekend beat NRF forecast by 10M shoppers

Good weather and a strong economy brought more than 174 million consumers to stores and websites over the red-letter shopping weekend. 

By Daphne Howland • Nov. 29, 2017

Abt Electronics sees a 15% holiday weekend sales jump

Single-store star Abt had a stellar start to the holiday season thanks to an emphasis on customer experience. 

By Dan O'Shea • Nov. 28, 2017

7 lessons from Cyber Monday

The online sales holiday raked in $6.6 billion — up 17% over last year — and showed the rising force of mobile in digital holiday sales. 

By Ben Unglesbee • Nov. 28, 2017

Sneakers left on the shelf despite steep Black Friday discounts

More shoppers headed to stores to find footwear last weekend, but they weren't necessarily buying, according to the NPD Group's "Sneakernomics" report.

By Daphne Howland • Nov. 28, 2017

Amazon aggressively prices Echo in holiday power play

Heading into Cyber Monday, the company heavily promoted devices with its Alexa smart assistant, a segment where it already holds a 70% market share.

By Dan O'Shea • Nov. 28, 2017

Lululemon, Nike score on Black Friday as 'retail-tainment' drives traffic

Retailers used live music and snacks to draw customers into stores, but helpful staff and well-stocked shelves didn't hurt, according to a report from Fung Global Retail & Technology.

By Daphne Howland • Nov. 28, 2017

Amazon devoured 55% of Black Friday online orders

The e-commerce giant accounted for 7.14 million of the 13 million digital transactions that occurred on the holiday.

By Dan O'Shea • Nov. 27, 2017

Walmart narrows price gap with Amazon

The company is leaving little to chance when it comes to defending its "always low prices" promise, according to a Market Track study.

By Daphne Howland • Nov. 27, 2017

Meet the winners and losers of Black Friday 2017

Here's how Best Buy, Macy's, J.C. Penney, Amazon and others fared over the blockbuster holiday shopping weekend.

By Corinne Ruff • Nov. 27, 2017

Macy’s, Lowe’s hit by Black Friday technical glitches

Website crashes and payment processing failures darkened the big shopping day for some retailers, causing delays both online and in-store.

By Dan O'Shea • Nov. 27, 2017

How Walmart is using tech this holiday season

Advances such as virtual reality-based training and inventory-scanning robots have arrived just in time to make the holiday rush more manageable for staff.

By Dan O'Shea • Nov. 26, 2017

Buoyed by mobile, Black Friday shopping off to strong start

Online sales — particularly mobile — appear to be powering the Black Friday weekend. 

By Laura Heller • Nov. 24, 2017

What 4 charts from Black Friday 2016 tell us about this year

The big shopping day is key for retailers across the sector. Here are some of the top trends we saw last year — and can expect to see again.

By Cara Salpini • Nov. 22, 2017

Cyber Monday emails convert 53% more than Black Friday ones

The online shopping day is having more success for marketers, although Black Friday still posts above average open rates, according a new study.

By Cara Salpini • Nov. 22, 2017