Sam's Club equips its fulfillment operations with robotic pickers

The retailer has adopted the use of autonomous mobile robots in its new Southern California fulfillment center for e-commerce orders.

By Gary Wollenhaupt • Dec. 17, 2020

Few consumers are happy with their online shopping experience: report

As more consumers turn to e-commerce, frustration with retailers' websites and apps could create headaches.

By Tatiana Walk-Morris • Dec. 15, 2020

Explore the Trendline➔

What's shaping the e-commerce landscape?

From pivots in digital strategies to challenges retailers must overcome with reverse logistics, here are some of the forces shaping online retail.

By Retail Dive staff

Amazon Fashion launches custom T-shirt sales

Available in the U.S., the app-based tech helps customers determine their ideal size, fit, color and style, and could reduce returns and waste.

By Daphne Howland • Dec. 15, 2020

Instagram debuts Shopping in Reels

Brands and creators can tag products in the videos they post, which users are able to view or purchase from directly.

By Tatiana Walk-Morris • Dec. 15, 2020

WhatsApp introduces carts feature to simplify in-app purchases

The platform has rolled out e-commerce features in recent years to help sellers connect with customers.

By Tatiana Walk-Morris • Dec. 15, 2020

Retailers' best e-commerce asset may be their brick-and-mortar stores

In a rare vulnerability for Amazon, research is piling up that customers want omnichannel services for both shopping and returns. 

By Daphne Howland • Dec. 14, 2020

'We're about millimeters in terms of fit': How Wacoal and Lively found a shared purpose

Michelle Cordeiro Grant's startup was acquired last year by the department store mainstay, but the two have more in common than appears at first blush.

By Cara Salpini • Dec. 14, 2020

What's selling in 2020's holiday season

This year, consumers sought out comfort over experiences.

By Caroline Jansen • Dec. 14, 2020

Bridal retailer Avery Austin debuts e-commerce, try-at-home model

Wedding retailers have unveiled digital tools throughout the year as COVID-19 keeps customers from shopping in-store.

By Tatiana Walk-Morris • Dec. 11, 2020

Vendor ransomware attack disrupts DSW's inventory management

The impact of cyberattacks on retailers and their vendors is even greater during this digital-first period brought on by the coronavirus pandemic.

By Emma Cosgrove • Dec. 10, 2020

Chewy reports record sales over Black Friday, Cyber Week

Operating largely online in a growth category has proven beneficial for the pet retailer as consumers remain wary of shopping in stores due to the pandemic.

By Caroline Jansen • Dec. 9, 2020

GameStop posts 30% sales drop but sees growth ahead

The pandemic, limited availability of new consoles and a reduced store count hurt the gaming retailer's third quarter sales, but November brought a spike. 

By Ben Unglesbee • Dec. 9, 2020

P&G, Billie call off their deal after federal antitrust complaint

The Federal Trade Commission last month said it would block the consumer product giant’s acquisition of the women's shaving startup.

By Daphne Howland • Updated Jan. 6, 2021

Consumers are spending less this holiday season: survey

But, they are shopping online due to convenience, deals and free shipping — a trend that may stick around even after the pandemic.

By Tatiana Walk-Morris • Dec. 9, 2020

Stitch Fix shares soar as revenue beats expecations

Some analysts pointed to key weaknesses, however, including weak month-to-month growth in active clients and a decline in revenue per client.

By Daphne Howland • Dec. 8, 2020

Moody's sees 2021 apparel comeback, but risks remain high

Post-pandemic, consumers will likely continue to gravitate toward casual styles. But economic uncertainty will also drag on, the firm said.

By Daphne Howland • Dec. 7, 2020

New beauty platform Thirteen Lune centers on Black- and Brown-owned brands

The e-commerce destination was created by the CEO of 11 Honoré and the founder of Nyakio Beauty. 

By Tatiana Walk-Morris and Cara Salpini • Dec. 7, 2020

Jack of all vs master of some: How basic CX programs can have a big impact

Not only can developing a CX program be simpler than you may have thought, but now is a prime time to do so.

Dec. 7, 2020

FedEx to acquire ShopRunner

The deal, which aims to help the carrier expand its e-commerce capabilities, is expected to close by the end of the year.

By Tatiana Walk-Morris • Dec. 3, 2020

Cyber Monday draws $10.8B in sales: Adobe

After the weekend's results, the research firm updated its projection to $184 billion in U.S. total holiday sales, down from the $189 billion initially expected.

By Tatiana Walk-Morris • Dec. 3, 2020

30 minutes with Adore Me's marketing and design chiefs

Helen Mears and Chloe Chanudet talk about how they've built the DTC brand's marketing and product strategy over the years.

By Cara Salpini • Dec. 3, 2020

Stein Mart IP bought for $6M, to relaunch online in 2021

Retail Ecommerce Ventures, which also owns Pier 1, Dressbarn and RadioShack, added the company to its growing retail portfolio. 

By Kaarin Moore • Dec. 2, 2020

Walmart+ drops free shipping minimum

The retail giant still requires at least a $35 order for store-based same-day grocery delivery for members, who pay about $100 each year.

By Daphne Howland • Dec. 2, 2020

The world of retail in 2020 and looking toward the future

Retail expert John Orr shares how consumer and employee strategies have adapted for 2020 and beyond.

By John Orr, SVP of Retail, Ceridian • Dec. 1, 2020

Winners and losers of Black Friday 2020

Online sales, curbside and store pickup all surged as a sales event defined by the pandemic took shape. 

By Ben Unglesbee • Nov. 28, 2020