New beauty platform Thirteen Lune centers on Black- and Brown-owned brands

The e-commerce destination was created by the CEO of 11 Honoré and the founder of Nyakio Beauty. 

By Tatiana Walk-Morris and Cara Salpini • Dec. 7, 2020

Jack of all vs master of some: How basic CX programs can have a big impact

Not only can developing a CX program be simpler than you may have thought, but now is a prime time to do so.

Dec. 7, 2020

Explore the Trendline➔

What's shaping the e-commerce landscape?

From pivots in digital strategies to challenges retailers must overcome with reverse logistics, here are some of the forces shaping online retail.

By Retail Dive staff

FedEx to acquire ShopRunner

The deal, which aims to help the carrier expand its e-commerce capabilities, is expected to close by the end of the year.

By Tatiana Walk-Morris • Dec. 3, 2020

Cyber Monday draws $10.8B in sales: Adobe

After the weekend's results, the research firm updated its projection to $184 billion in U.S. total holiday sales, down from the $189 billion initially expected.

By Tatiana Walk-Morris • Dec. 3, 2020

30 minutes with Adore Me's marketing and design chiefs

Helen Mears and Chloe Chanudet talk about how they've built the DTC brand's marketing and product strategy over the years.

By Cara Salpini • Dec. 3, 2020

Stein Mart IP bought for $6M, to relaunch online in 2021

Retail Ecommerce Ventures, which also owns Pier 1, Dressbarn and RadioShack, added the company to its growing retail portfolio. 

By Kaarin Moore • Dec. 2, 2020

Walmart+ drops free shipping minimum

The retail giant still requires at least a $35 order for store-based same-day grocery delivery for members, who pay about $100 each year.

By Daphne Howland • Dec. 2, 2020

The world of retail in 2020 and looking toward the future

Retail expert John Orr shares how consumer and employee strategies have adapted for 2020 and beyond.

By John Orr, SVP of Retail, Ceridian • Dec. 1, 2020

Winners and losers of Black Friday 2020

Online sales, curbside and store pickup all surged as a sales event defined by the pandemic took shape. 

By Ben Unglesbee • Nov. 28, 2020

Black Friday 2020 online sales on pace to grow as much as 42%

While COVID-19 rages across the U.S., consumers are staying home — but still shopping. 

By Ben Unglesbee • Nov. 27, 2020

Ahead of Black Friday, retailers brace for online returns

Companies have been proactive in preparing for a season where e-commerce is king. Will it be enough? Seven experts weigh in.

By Caroline Jansen • Nov. 25, 2020

Best Buy posts 'blockbuster' Q3 with digital sales up nearly 175%

The electronics retailer has kept up its winning streak amid the pandemic, while its growth bodes well for the U.S. consumer.

By Ben Unglesbee • Nov. 24, 2020

In late and loose forecast, NRF predicts holiday growth of 3.6% to 5.2%

An unprecedented level of uncertainty from the surging pandemic, the weak economy and the presidential election led the group to cover a few bases.

By Daphne Howland • Nov. 24, 2020

With relatively few stores, Amazon touts holiday pickup options

The e-commerce giant is suddenly at something of a disadvantage as fulfillment promptness remains a worry.

By Daphne Howland • Nov. 23, 2020

Is Amazon's pharmacy foray disruptive? Experts disagree.

Analysts are split on the impact of the e-commerce giant entering the space in full force. Either way, it's unwelcome news for heavyweights like CVS and Walgreens.

By Samantha Liss • Nov. 20, 2020

Caleres to close 133 Naturalizer stores in shift to digital

Hit by the pandemic, many of the locations under the women's footwear brand had become unprofitable, while more sales were originating online.

By Ben Unglesbee • Nov. 20, 2020

3 ways fashion retailers can adapt to a COVID-19 holiday season

To prepare for this holiday season during COVID-19, fashion retailers must "get with the times" by being innovative in optimizing their online shopping experience.

Nov. 19, 2020

Out of stocks hit Casper's top line

The online mattress brand faced net revenue declines of 3.3%, while others in the category continue to win during the pandemic.

By Caroline Jansen • Nov. 17, 2020

5 DTC brands to watch

While more traditional retailers have begun leaning into the model, the true DTC darlings aren't going away, and the industry is ready to welcome the next class.

By Caroline Jansen • Nov. 16, 2020

Is the DTC brand aesthetic bad for business?

Sans serif font and bright colored backgrounds are hallmarks of digitally native brands, but it may not matter if they all look the same.

By Cara Salpini • Nov. 16, 2020

The not-so-darling side of DTC brands

Direct-to-consumer brands have disrupted the categories they operate in. But cracks in the model have started to appear.

Nov. 16, 2020

'It's a violation of an implicit psychological contract': Why DTC culture issues hit hard

Many DTCs have faced criticism for workplace issues. Part of the problem may be that they promised something better.

By Cara Salpini • Nov. 16, 2020

The implications of shipping direct to consumer

On top of high costs, fast and free delivery expectations, and returns, brands also put customer retention at risk by forfeiting control over the last mile.

By Caroline Jansen • Nov. 16, 2020

5 ways retailers have adapted to a Black Friday unlike any other

Curbside sales, staggered discounts, websites that hold your place in line — retailers are reinventing Black Friday for a pandemic. 

By Ben Unglesbee • Nov. 16, 2020

The power of YouTube in the era of COVID-19

Consumers are turning to new and unfamiliar retailers; YouTube, in particular, is uniquely positioned to help retailers connect with consumers and drive meaningful engagement.

By Sarah Travis and Elliott Nix • Nov. 16, 2020