Survey: Live video chat moves into retail

The platform isn't just for social media anymore, as customers appear ready to engage with brands and sales people via this real-time format.

By Dan O'Shea • Sept. 25, 2017

Did Kohl's make a deal with the devil?

The retailer is carving out space in stores and taking returns for Amazon, a case of holding your enemies close — but what does it mean for each of them?

By Daphne Howland • Sept. 25, 2017

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What's shaping the e-commerce landscape?

From pivots in digital strategies to challenges retailers must overcome with reverse logistics, here are some of the forces shaping online retail.

By Retail Dive staff

How DSW tied up mobile engagement with choose-your-own-ending ads

The shoe retailer's recent push into mobile-rich media ads includes a 'what would you do?' storyline and a tiltable lookbook. 

By Shane Schick • Sept. 25, 2017

Walmart taps Aerosoles exec to lead online fashion

As SVP of fashion in the U.S. e-commerce division, Denise Incandela will lead the department for Walmart.com, Jet.com and Shoes.com.

By Daphne Howland • Sept. 25, 2017

Walmart testing home delivery direct to the fridge

Customers who use the service, which requires a keyless lock, can request that delivery people put their groceries away while they are not home.;

By Daphne Howland • Sept. 22, 2017

Target adds Restock to 8 more cities

The move expands next-day delivery from the mass merchant to about one-fifth of the U.S. population.

By Daphne Howland • Sept. 22, 2017

Amazon expands NYC-based operations

Hundreds of full-time jobs will be created as the online giant moves into a Hudson Yards location, but it's still looking for a second HQ.

By Daphne Howland • Sept. 22, 2017

Grocers bring voice-assisted ordering to the store

Voice ordering isn't just for Amazon — independent grocers can now get into the game.

By Dan O'Shea • Sept. 21, 2017

E-commerce is being fueled by these key tech trends

Investment in mobile and the cloud are separating retail's "Winners" and "Laggards," things to keep in mind for upcoming replacement cycles, writes Nikki Baird of RSR Research. 

By Nikki Baird • Sept. 21, 2017

Amazon reportedly at work on Alexa-powered glasses

Google Glass may have dropped out of the mainstream, but the e-commerce titan is looking for new ways to apply Alexa.

By Daphne Howland • Sept. 21, 2017

Consumers want personalization, still unwilling to give up data

A study by Oracle shows that 57% of shoppers want one-click checkout that can only be enabled through a payment profile, yet 67% don't want to set up such accounts.

By Dan O'Shea • Sept. 20, 2017

Apple’s iOS 11 triggers a wave of augmented reality apps

Retail AR apps may be witnessing a major breakthrough, as several debut in concert with Apple's launch of iOS 11.

By Dan O'Shea • Sept. 20, 2017

Amazon adds hands-free Alexa to tablets

The Fire HD 10 will mirror the Echo's voice capabilities, and it could give the online giant a stronger foothold in the smartphone and tablet market.

By Dan O'Shea • Sept. 20, 2017

What’s in store for retail marketers

From artificial intelligence to the refinement of customer data, changes are coming. Here’s what the future could hold.

By Cara Salpini • Sept. 20, 2017

Amazon lets Hilton loyalty members use points for purchases

This is just the latest Amazon partnership poised to bring in more customers and sales.

By Daphne Howland • Sept. 20, 2017

Kohl's to accept free Amazon returns

It's a daring move that may signal a new partnership ethos among e-commerce and legacy retailers.

By Daphne Howland • Sept. 19, 2017

Walmart tests online grocery pickup for SNAP customers

The move is an effort to expand the retail giant’s omnichannel services — a major part of its promise for low prices and convenience.

By Daphne Howland • Sept. 19, 2017

Williams-Sonoma to accept Venmo, PayPal

Person-to-person payment platforms are gradually moving into the world of e-commerce merchants, bringing with them a hope for younger traffic.

By Dan O'Shea • Sept. 19, 2017

Same-day delivery services tripled in a year

More than half of retailers now offer same-day delivery, and within two years 65% plan to offer the service, which consumers increasingly expect, according to a recent study.

By Daphne Howland • Sept. 19, 2017

Ikea nears rollout of augmented reality app

The Scandinavian retail chain could get a leg up in the home decor and furnishings market by running its new app on Apple's iOS 11.

By Dan O'Shea • Sept. 18, 2017

Study: Amazon's role in online shopping presents opportunity for big brands

Research from Kenshoo forecasts e-commerce marketing will become one of the fastest growing areas of advertising. 

By David Kirkpatrick • Sept. 18, 2017

Amazon halts Fire TV sales, but may have bigger TV plans for Alexa

Amazon may soon steal some thunder back from Apple in the TV platform war, as a new Fire TV product involving Alexa appears to be on the horizon.

By Dan O'Shea • Sept. 17, 2017

3 holiday marketing hacks

What a study of back-to-school subject lines can teach retailers about their marketing strategy for the holiday season.

By Cara Salpini • Sept. 15, 2017

Why Amazon’s 1-click patent expiring is good news for mobile retail

Shopping could be streamlined if the popular functionality is widely adopted. 

By Chantal Tode , Robert Williams • Sept. 15, 2017

It’s time for retailers to invest in store associates

Frontline employees could be the key to saving the physical store model — provided they are armed with the right technology, according to RSR Research. 

By Dan O'Shea • Sept. 14, 2017