Consumer Trends


  • Blocks show the words "buy now pay later"
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    Sviatlana Zyhmantovich via Getty Images
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    BNPL users report problems with overspending, missed payments: survey

    Consumers are using buy now, pay later services to spread out their cash flow, according to a new Bankrate report. 

    By Tatiana Walk-Morris • April 12, 2024
  • The Nike "swoosh" on the side of a building, with another building seen behind it.
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    Daphne Howland/Retail Dive
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    Nike remains a top brand for teens, but shows signs of wavering interest: survey

    The brand is still leading the way in footwear and clothing, but is beginning to lose share to On and Hoka. 

    By Tatiana Walk-Morris • April 10, 2024
  • Trendline

    The latest in experiential retail

    With customers returning to in-store shopping, retailers are testing out new store concepts, exiting others and otherwise refining their brick-and-mortar touchpoints.

    By Retail Dive staff
  • People buy things, working with computer app in AI
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    gmast3r via Getty Images
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    Sponsored by Slack

    AI in retail: Start small and think big

    How to start using AI and automation in retail to better serve employees and customers.

    April 8, 2024
  • The TikTok app is displayed on an Apple iPhone.
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    Photo Illustration by Drew Angerer via Getty Images
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    Shein, Temu have high customer overlap with TikTok Shop: report

    Even while facing a potential ban in the U.S., the platform is dominating social shopping, an Earnest Analytics report finds. 

    By Tatiana Walk-Morris • April 5, 2024
  • A display of Grove Collaborative's rebranded products.
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    Courtesy of Grove Collaborative
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    Grove Collaborative refreshes core brand Grove Co.

    The company is consolidating all of its private brands under one label as it looks to increase its visibility on retail shelves.

    By April 2, 2024
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    damircudic via Getty Images
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    More than half of shoppers would use generative AI for clothing purchases: Adobe

    Seventy-one percent of respondents said they think using the technology to try on products virtually would boost their buying confidence.

    By Tatiana Walk-Morris • April 1, 2024
  • Graphic animation digital marketing
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    Rudzhan Nagiev via Getty Images
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    Sponsored by Firework

    The future of e-commerce is video: 5 undeniable consumer stats

    Consumers want more product videos and they want them now. It’s time to start thinking video-first.

    April 1, 2024
  • The exterior of a store with a banner that reads "Bath & Body Works."
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    Courtesy of Bath & Body Works
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    Every room in the house is ‘where the customer wants us to go’: Bath & Body Works CEO

    Gina Boswell said the brand is now in roughly 40% of American households as it expands its assortment to areas like laundry.

    By March 28, 2024
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    Kendall Davis/Retail Dive
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    Podcast

    The Backroom: Why it’s so hard for retailers to do the right thing

    Businesses face new ethical questions and must act with more transparency in what corporate integrity expert Alison Taylor calls a “turbulent world.”

    By Retail Dive Staff • March 28, 2024
  • Woman online shopping on smart phone.
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    Oatawa via Getty Images
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    E-commerce deal count fell more than 50% in 2023: PitchBook

    Even as trends improved in the back half of the year, overall deal count and value fell last year compared to 2022.

    By Howard Ruben • March 27, 2024
  • ThredUp cleanout bag.
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    Courtesy of ThredUp
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    ThredUp: US secondhand market to hit $73B by 2028

    While that represents meaningful growth, it’s down significantly from a 2022 prediction that the market would reach $82 billion by 2026.

    By Tatiana Walk-Morris • March 27, 2024
  • Kendra Scott Launches Fine Jewelry
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    Courtesy of Kendra Scott
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    Kendra Scott expands fine jewelry offering with lab grown diamond collection

    The jewelry company said it was a “natural category addition” that allows it to offer high-end jewelry at more affordable prices.

    By March 25, 2024
  • Person with a cart shopping in a grocery store's produce section.
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    Bill Oxford via Getty Images
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    FMI: 57% of shoppers purchase produce from mass retailers, supercenters

    While traditional grocery stores are still consumers' top places to buy produce, low-price format retailers are making significant gains in the category.

    By Peyton Bigora • March 21, 2024
  • A customer prepares a box for a return
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    Anna Gorbacheva via Getty Images
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    Return policies sway customer behavior: survey

    Store customers return less than online shoppers, and some rules are boosting in-store returns of online orders, according to the ICSC.

    By Tatiana Walk-Morris • March 21, 2024
  • Two hands holding credit cards.
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    Joe Raedle via Getty Images
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    Ballooning credit card balances already loom over 2024’s retail sales

    The level of debt may surpass the all-time record this year, even when adjusted for inflation, some analysts say.

    By March 18, 2024
  • Dollar Tree, Family Dollar to close 1,000 stores

    The company said continued inflation is pressuring Family Dollar's core customer base.

    By March 13, 2024
  • A smiling, diverse group of people, stand in a row, wearing colorful tops and blue jeans of various shades.
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    Courtesy of Macy's
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    US private label sales grew 6% last year, reaching $217B: report

    Sales have steadily risen since 2019, but units have plateaued somewhat since their peak in 2020, according to Circana.

    By Tatiana Walk-Morris • March 11, 2024
  • A person riding a BowFlex exercise bike.
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    Courtesy of BowFlex
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    Column

    The Weekly Closeout: BowFlex files for Chapter 11, Public Lands partners with Saucony

    The at-home fitness company has a $37.5 million buyout offer, and the Dick’s Sporting Goods banner teamed up with the footwear brand on running shoes.

    By Retail Dive Staff • March 8, 2024
  • Group of people wearing Basma makeup
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    Courtesy of Basma Beauty
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    Basma now sells its TikTok-approved cosmetics at Sephora

    The beauty brand entered the color category with a cream blush its social media community helped “co-create.” 

    By Tatiana Walk-Morris • March 7, 2024
  • This is the cover image for the podcast series "How Retailers Are Moving Beyond Coupons and Loyalty Points"
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    Alyssa Eskel-Martin/Retail Dive
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    Sponsored by Talon.One

    [PODCAST] Redefining Incentives: How Retailers Are Moving Beyond Coupons and Loyalty Points

    Listen to this three-part podcast series, find out how incentive approaches are changing and what retail innovators are doing differently.

    By Retail Dive's studioID • March 4, 2024
  • The Macy's at San Francisco Union Square
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    The image by Stilfehler is licensed under CC BY-SA 4.0
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    Column

    The Weekly Closeout: Thrasio files Ch. 11 bankruptcy and will Macy’s close its San Francisco flagship?

    The e-commerce aggregator will eliminate hundreds of millions of dollars in debt, while the department store is evaluating its real estate assets. 

    By Retail Dive Staff • March 1, 2024
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    Kendall Davis/Retail Dive
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    Podcast

    The Backroom: The story behind our stories on shrink and theft

    When the National Retail Federation retracted a theft claim following our coverage of its special report on crime, the news went viral. Here’s what it took to get the story.

    By Retail Dive Staff • Feb. 29, 2024
  • A stock image of a consumer examining a receipt.
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    Patpitchaya via Getty Images
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    Consumer confidence falls, breaking 3-month rising streak

    Spending by consumers is showing signs of sputtering after propelling better-than-expected economic growth last year.

    By Jim Tyson • Feb. 28, 2024
  • Glossier CEO Kyle Leahy speaking during the National Retail Federation's Big Show in January 2024.
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    Courtesy of The National Retail Federation
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    What 8 DTC brands are talking about in 2024

    From Glossier to On, executives shared insights into what brands are facing during the National Retail Federation’s Big Show and the ICR conference.

    By , Feb. 26, 2024
  • Outside storefront image of The Home Depot
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    Courtesy of The Home Depot
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    Home Depot issues cautious outlook after soft Q4

    The economy is leading consumers to delay purchases for big projects, but push forward with smaller ones, executives said.

    By Feb. 22, 2024