Consumer Trends: Page 93
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Target Twitter interactions drive up ‘brand love’ 11%
The big-box retailer used Promoted Tweets to drive an 8% increase in shopping intent among those who shop only once a month.
By Dan O'Shea • July 26, 2017 -
Study: 87% of retailers plan to use AI to drive customer engagement
Artificial intelligence is becoming a ubiquitous force in the industry, with many retailers using the tech to route customer service requests and develop product suggestions.
By Dan O'Shea • July 26, 2017 -
Trendline
Digital innovation and technology trends in retail
Generative AI and TikTok Shop have replaced the metaverse and NFTs as the hot topics of the day — here’s a look at how brands are using them.
By Retail Dive staff -
Opinion
Shoppers have the answers, but brands need to ask the questions
Retailers no longer dictate trends, says Hannah Hale of Lucky Brand. It's time to shift from a "push" to a "pull" model by asking shoppers what they want.
By Hannah Hale • July 26, 2017 -
Study: 68% of shoppers leave retail sites due to these basic problems
Poorly designed menus, too-basic search capabilities and products buried too deeply behind branding are forcing customers to abandon purchases.
By Cara Salpini • July 26, 2017 -
Gen Z twice as likely to convert on mobile
The young generation is eager for digital content, but is more demanding when it comes to app functionality and personalized content.
By Cara Salpini • July 25, 2017 -
Study: High expectations for Amazon-Whole Foods merger
As the companies proceed with their deal, shoppers expect Amazon to bring better prices and convenience to the upscale grocer, but they hope it won't change too much, according to new research.
By Daphne Howland • July 24, 2017 -
Rakuten Viber acquires mobile commerce partner
Rakuten Viber rolled out an Instant Shopping feature, a key technology developed by the year-old startup it now owns, Chatter Commerce.
By Dan O'Shea • July 23, 2017 -
Conduent earns facial recognition patent to measure shopper satisfaction
The technology, which identifies a person’s eyes from video camera footage to better understand facial expressions, is being patented just after reports surfaced that Walmart is seeking to patent similar tech.
By Dan O'Shea • July 23, 2017 -
USDA
Study: Brick-and-mortar integral to BTS
And be patient when the kids come along to the store, most parents spend more when they do, according to the annual survey by ICSC.
By Daphne Howland • July 20, 2017 -
Deep Dive
Retail Therapy: Swimsuit fashion dives off the deep end
With graphics of avocados and Guy Fieri’s face, these one-piece wonders will have you wishing their designs sank when fashion's standards did.
By Cara Salpini • July 20, 2017 -
Report: Walmart developing facial-recognition tech
The retailer is looking to the technology to monitor shopper dissatisfaction and improve the store experience.
By Dan O'Shea • July 19, 2017 -
Survey: 25% of households use chatbots daily
A study from 3C Interactive paints a different picture of the chatbot trend from other recent studies, but that doesn’t necessarily mean chatbot usage is suddenly booming.
By Dan O'Shea • July 19, 2017 -
Target, Walmart outpace Amazon for back-to-college shoppers
Off-price retailers are increasingly favored by college kids and their parents, and department stores’ grades are slipping.
By Daphne Howland • July 19, 2017 -
TJX to open first 'HomeSense' store next month
In yet another challenge to department stores, the off-price darling aims to extend its treasure-hunt atmosphere to bigger-ticket items like furniture.
By Daphne Howland • July 19, 2017 -
Competition is stiff in $5B meal kit delivery market
Blue Apron’s subdued IPO has more to do with the intense competition in meal kit delivery, recently stoked by Amazon, than declining consumer interest.
By Daphne Howland • July 18, 2017 -
Forrester: 5.5B mobile users globally by 2022
Mobile is becoming impossible for retailers and brands to ignore, as mobile users are expected to number more than 5.5 billion worldwide in five years.
By Dan O'Shea • July 17, 2017 -
Deep Dive
Why retailers are going all in on subscription services
Stitch Fix, Amazon Prime Wardrobe, Trunk Club, Rent the Runway and a growing list of subscription services streamline shopping for busy customers, but not every brand has the right formula.
By Lara Ewen • July 17, 2017 -
Study: 80% of Gen Z purchases influenced by social media
Over 80% of the younger generation says social media influences their shopping behavior, particularly on mobile.
By Cara Salpini • July 17, 2017 -
Famous Footwear parent taps retail veteran for men's brands
Caleres has tapped Malcolm Robinson as president of the new division.
By Daphne Howland • July 17, 2017 -
American Eagle sells denim hijab to reach a growing niche
The move demonstrates the potential of stylish Muslim women and girls as a profit center for retailers.
By Daphne Howland • July 17, 2017 -
Amazon Echo/Alexa chief departs after nearly 2 decades at the company
Mike George, who has been with the company since 1998, is stepping down just as the smart assistant and its devices begin to see explosive growth.
By Dan O'Shea • July 16, 2017 -
College students boost back-to-school spending to $83.6B
That's the second-highest spending level on record with an earlier start to the shopping season, according to NRF's annual survey.
By Daphne Howland • July 14, 2017 -
J.C. Penney gets aggressive with new toy shops, expands assortment
The effort is an attempt to drive traffic to the department stores and poses a challenge to toy retailers like Toys "R" Us.
By Daphne Howland • July 14, 2017 -
Deep Dive
Retail Therapy: These jeans will make you see double… waistbands
Shopbop's uniquely styled denim comes with seven pockets, two waistbands and one burning image we can't erase.
By Cara Salpini • July 13, 2017 -
Consumers bump up confidence in June
That should be good news for retailers, but it's not translating to much additional spending, analysts say.
By Daphne Howland • July 13, 2017
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