Data is the Key to Retail Evolution

More than ever, retailers need parity between in the insights they can get online versus in-the-store to holistically identify gaps in the customer experience, evaluate changes and assess convergence opportunities. The bottom line: in-store CX data is the necessary fuel for retailers to thrive in this new world.

By Matt Tilley • Aug. 18, 2017

Customer acquisition is the top challenge for retailers

A new study shows that acquiring new customers is the most imminent concern of retailers for 2017-2018.

By Dan O'Shea • Aug. 18, 2017

Explore the Trendline➔

Digital innovation and technology trends in retail

Generative AI and TikTok Shop have replaced the metaverse and NFTs as the hot topics of the day — here’s a look at how brands are using them.

By Retail Dive staff

Survey: Consumers act on each other’s visual content

A new study suggest that photos and videos combined with product reviews from other consumers can help shoppers pull the trigger on buying decisions.

By Dan O'Shea • Aug. 17, 2017

Retail Therapy: Winter is coming… to Ikea

Ikea’s three-step instructions let die-hard Game of Throne’s fans make their own Jon Snow capes without swearing to "take no wife, hold no lands and father no children."

By Cara Salpini • Aug. 17, 2017

All digital solutions aren't created equal

Digital strategies must be tailored to each brand's needs, as customer connections are being prioritized over sales.

By Laura Heller • Aug. 17, 2017

Shopping apps rank among most-deleted

A new study shows that shopping apps rank highly on lists of both most-downloaded and most-deleted apps.

By Cara Salpini • Aug. 16, 2017

July retail sales rise 3.5% year over year

But households are under pressure as their expenses mount, so there could be trouble ahead for retailers.

By Daphne Howland • Aug. 16, 2017

47% of mobile users delete apps with no customer support

In a world where retailers are increasingly trying to reach consumers via mobile, customer service is a deal-breaker, a new survey says.

By Cara Salpini • Aug. 15, 2017

From store to door: the power of location analytics

A spatial understanding of supply and demand affords retailers a unique view into the actual costs of providing delivery services on a customer-by-customer basis.

By Gary Sankary • Aug. 15, 2017

Amazon ranks first for back-to-school shoppers

Brand Keys' survey of households with school-age children ranked Amazon first for both early and late back-to-school shopping.

By Cara Salpini • Aug. 14, 2017

Target to acquire same-day delivery company Grand Junction

The San Francisco-based company could help Target compete by connecting inventory to established local and regional delivery operations.  

By Daphne Howland • Aug. 14, 2017

It's Time for Marketing to Embrace the True You

The world is full of digital clues about who your customers are, where they go and where they spend money. The challenge and opportunity is to sense and understand these signals.

By Michelle Engle • Aug. 14, 2017

Study: Amazon tops in consumer trust and 'joy'

Thanks to its consistently high customer service, reliability, wide assortment and speedy delivery, Amazon earned the highest score on the Values Institute's 2017 most trusted brands survey.

By Daphne Howland • Aug. 14, 2017

Unata expands e-commerce grocery platform

With more grocery sales headed online, regional grocers are looking to elevate their online shopping experience to meet the challenge.

By Dan O'Shea • Aug. 12, 2017

8 retailers to watch during back-to-school

If the end of the retail shakeout is in sight, we might see the first signs during back-to-school. But the season is also a time to watch retailers try new things, test new strategies and make themselves into students of a chaotic marketplace. 

By Ben Unglesbee • Aug. 11, 2017

'Rage Grades' aim to keep rage clicks in check

Rage clicking is a common user reaction to site performance problems and retail website operators are getting tools to understand it better.

By Dan O'Shea • Aug. 10, 2017

Fossil still waiting on the smartwatch boom

Could smartwatches finally be ready for major market growth? Fossil, which is betting its future on wearables, sure hopes so.

By Dan O'Shea • Aug. 10, 2017

Salesfloor connects associates with customers via mobile messaging

By integrating with major messaging platforms — namely Facebook Messenger, WhatsApp and WeChat — Salesfloor could help retailers support many more customers on familiar platforms.

By Dan O'Shea • Aug. 10, 2017

Retail Therapy: Give me your tired, your poor and your pilgrim-themed dresses

This ultra-conservative dress not only looks like it belongs on the decks of the Mayflower, but it’ll also cost more than a ticket on that boat.

By Cara Salpini • Aug. 10, 2017

New UPS tool eases returns process for customers, merchants

Many shoppers consider a merchant's return policy before making a purchase and easing this process is in a seller's best interest.

By Dan O'Shea • Aug. 9, 2017

Amazon’s new mobile investment could add Alexa to more devices

Amazon appears to be getting involved in the smartphone market again, but as an investor this time. 

By Dan O'Shea • Aug. 9, 2017

Walmart jumps ahead of Amazon with Scan & Go

Walmart, in a race with Amazon toward frictionless checkout, is launching an in-app scan and payment feature for shoppers to use in-store.

By Dan O'Shea • Aug. 9, 2017

Q&A: TreeHouse CEO Jason Ballard on greening the home improvement supply chain

You can call it the "Home Depot for hipsters," but the Texas-based retailer is charting new territory in building product sales and services.

By Hallie Busta • Aug. 9, 2017

7 tips to manage Gen Z employees

Gen Z will soon dominate the workforce and retailers will need distinctly different management tools and styles to get the most from these workers, writes Salina Wuttke, senior director of marketing, North America at Deputy.

By Salina Wuttke • Aug. 9, 2017

Fillr, targeting autofill issues, cart abandonment, hits 100 million users

Fillr shed a light of how inaccurate browser-based autofill technology can be, and then did something about it.

By Dan O'Shea • Aug. 8, 2017