Consumers walk away from poorly personalized experiences

Half of the consumers surveyed by Accenture Interactive said they have left websites because shopping experiences were poorly curated.

By Dan O'Shea • May 9, 2018

Has Nike hit peak crisis yet?

After the loss of four more top executives, the culture at Nike is under continued scrutiny. How the situation is handled could impact brand loyalty, trust and the bottom line.

By Cara Salpini • May 9, 2018

Explore the Trendline➔

How personalization shapes the retail industry

As consumer data becomes more readily available, a host of new opportunities have opened up for retailers that want to tap into shopper data.

By Retail Dive staff

H&M turns to big data, AI to tailor store assortments

To keep up with online competition, reduce markdowns and reverse slumping sales, the fast-fashion retailer is customizing in-store assortments with data and artificial intelligence. 

By Dan Alaimo • May 9, 2018

Gen Z’s need for speed and how retailers can keep up

The two youngest generations aren't necessarily the same, but they do have a lot in common: in particular, a taste for Amazon, Nike and social commerce.

By Cara Salpini • May 8, 2018

How much upside is left for department stores?

Analysts with Deutsche Bank see the sector as "structurally challenged" and their report sent stocks falling. 

By Ben Unglesbee • May 8, 2018

Amazon reportedly could grab 10% of retail sales by 2020

Telsey analysts see the e-commerce juggernaut as unstoppable, but others are not so sure.

By Daphne Howland • May 8, 2018

Happy Socks to open 30 more stores

The Swedish brand is coming to America with six planned stand-alone locations on both coasts, and according to founder Viktor Tell, "The sky’s the limit."

By Daphne Howland • May 8, 2018

Study points to growth of mobile-based AI shopping assistants

A retail future dominated by AI, AR and VR technologies is predicted by a global study from Ericsson. Smart assistants will become the norm for coming generations.

By Dan Alaimo • May 8, 2018

Destination Maternity investor blasts retailer for 21% sales drop

The maternity apparel retailer is headed for a fight over its choice of board members with a group of investors who say the company has been mismanaged. 

By Ben Unglesbee • May 7, 2018

30 minutes with Rent the Runway's CEO

Jennifer Hyman is leading retail into the sharing economy with well-oiled logistics and a truly disruptive model — one where customers are encouraged not to buy anything.

By Corinne Ruff • May 7, 2018

Frictionless payment, 2018 style: It’s all about social

The speed of payment is changing the retail marketplace. These innovations will be key to answering demand.

By Kevin Brown • May 7, 2018

Google: Stores are key to meeting immediate shopping needs

Consumers have come to expect free and fast delivery, but that trend is driving shoppers into nearby stores for immediate purchases, according to a report from Google.

By Dan Alaimo • May 7, 2018

Retail Therapy: May the 4th be with retailers' Star Wars promotions

The force might be better employed by helping retailers find the flaws in their promotions than by helping Rey find herself.

By Cara Salpini • May 4, 2018

Online spending passes $100B for the first time

A new Adobe report based on quarterly data shows that e-commerce and mobile commerce are still surging, and winter isn't the only season for holiday-driven shopping.

By Dan O'Shea • May 3, 2018

Amazon launches new private-label pet brand Wag

The retail giant, eight years after its marketplace debut, also released its first report on the small- and medium-sized businesses selling there.

By Daphne Howland • May 3, 2018

Sears launches online leasing program

The department store retailer first launched its leasing program — which, on the longest-term leases, can charge customers as much as three times the ticket price of an item — in 2012. 

By Ben Unglesbee • May 3, 2018

How to thrive in the 'retailpocalypse' era

Move beyond the doom-and-gloom message surrounding retailers in 2018. Take a cue from the Amazon playbook and deliver business-evolving experiences fueled by customer obsession.

May 3, 2018

Macy's buys Story concept

The magazine-like boutique's founder will join Macy's as an executive in charge of brand experiences across the retailer's business.

By Ben Unglesbee • May 2, 2018

Guitar brand Gibson files for bankruptcy

The musical instrument maker plans to reorganize around its core business after a debt-financed overseas acquisition went awry. 

By Ben Unglesbee • May 2, 2018

Barneys tunes into the podcast craze

The luxury department store plans to launch a show that will bring on fashion designers, interior designers and hair stylists to talk about their experiences in the fashion world.

By Corinne Ruff • May 1, 2018

Macy's adds 20 Backstage stores, to double off-price footprint

The department store retailer plans to add 100 Backstage outlets inside existing stores in fiscal 2018 in an effort to fend off the off-pricers at its flank. 

By Ben Unglesbee • May 1, 2018

Target hosts 10 startups in a mini beauty accelerator

Last week, Target Takeoff brought the beauty startups to Minneapolis for mentoring and product pitches.

By Dan Alaimo • April 30, 2018

Retail Therapy: Grocery chain blows the whistle on bad tunes

French grocer Monoprix struck the right chord with shoppers by proving how delivery is the answer to one of the greatest ills of our time — bad music.

By Cara Salpini • April 27, 2018

WeWork raises more than $700M from bond market

The resulting peek into the co-working startup's financials gives some investors pause as they consider WeWork's business model and ability to repay.

By Daphne Howland • April 27, 2018

5 surprising takeaways from Home Delivery World 2018

How Amazon, Walmart and Home Depot are tackling some of the stickiest issues in retail today, and we're not just talking last mile. 

By Christopher Walton • April 26, 2018