Technology


  • A black shirt labeled Armani is counterfeit as evidenced by the misspelling of the brand name on the tag.
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    "A counterfeit Giorgio Armani t-shirt" by Max Ronnersjö is licensed under CC BY 3.0 / Edited by Nate Delesline/Retail Dive
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    AAFA pushes again for Facebook, Instagram to join the notorious markets list

    One association member said Meta’s social platforms “pose the most significant threat” to its IP and brand integrity of any global platform.

    By Oct. 4, 2024
  • Buildings, cars and a pedestrian are reflected in a store window that says "Black Friday, up to 70% off" in orange letters.
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    Daphne Howland/Retail Dive
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    Black Friday to Cyber Monday US retail sales to hit ‘record’ $75B

    That’s up 5% from last year. Meanwhile, Cyber Monday is seeing its relevance fade, according to a Bain & Company report. 

    By Tatiana Walk-Morris • Oct. 4, 2024
  • Shot of a young woman relaxing on the sofa and using a credit card with a digital tablet Explore the Trendlineâž”
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    gradyreese via Getty Images
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    Trendline

    What's shaping the e-commerce landscape?

    From recent statistics on e-commerce growth to the Federal Trade Commission’s lawsuit against Amazon, here are some of the forces impacting online retail.

    By Retail Dive staff
  • Amazon visual tool example on a cell phone.
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    Courtesy of Amazon
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    Amazon launches suite of visual search features

    The e-commerce giant added five new tech features so shoppers can conduct faster and more precise product searches. 

    By Tatiana Walk-Morris • Oct. 3, 2024
  • Ashley's partnership with Samsung on a smart home.
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    Courtesy of Ashley
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    Ashley, Samsung partner on smart home experience

    The furniture retailer’s Brentwood, Tennessee, store is the first to showcase the interactive showroom, with plans for expansion underway. 

    By Tatiana Walk-Morris • Oct. 2, 2024
  • A photo of a gas station and convenience store. Both the fuel canopy and store read "Circle K."
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    Permission granted by Circle K
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    Circle K adds e-commerce tools to 800 franchised stores

    Lula Commerce also named a new president and chief revenue officer as demand for c-store delivery grows.

    By Jessica Loder • Oct. 2, 2024
  • Glossier CEO Kyle Leahy speaking during the National Retail Federation's Big Show in January 2024.
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    Courtesy of The National Retail Federation
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    Top retail conferences in 2025

    Topics this year include AI, consumer trends and brand loyalty.

    By Oct. 1, 2024
  • Two people wearing shapewear from Knix's customizable collection.
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    Courtesy of Knix
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    Knix launches customizable shapewear collection

    The brand uses its patented PerfectCut technology to allow customers to adjust products for the right fit.

    By Howard Ruben • Oct. 1, 2024
  • Two individuals on stage seated in chairs, on the left a middle-age man in a suit jacket and on his right a woman in a black blouse
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    Peyton Bigora/Retail Dive
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    What to know about privacy laws when collecting personal data on shoppers

    Retailers have moved away from collecting identifiable information from consumers, but need to be aware of requirements for the personal data they do gather, an Albertsons privacy official said. 

    By Peyton Bigora • Sept. 27, 2024
  • Image from Lego Gaming Workshop
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    Courtesy of Lego
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    Lego to host online, in-store gaming workshops for kids

    The interactive programs will be held at select stores next month, while online events are hosted by gaming influencer Kennedy Rose. 

    By Tatiana Walk-Morris • Sept. 26, 2024
  • An Ollie's distribution center picture with freight trucks on the right side for cargo loading/unloading.
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    Courtesy of Ollie's
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    Ollie’s opens Illinois distribution center, targeting westward expansion

    Robotics and automation are slated to make the site much more efficient than existing ones, the company’s SVP of supply chain said.

    By Alejandra Carranza • Sept. 25, 2024
  • A couple wearing several pieces of jewelery embraces outdoors in the daytime.
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    Permission granted by Kay Jewelers
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    Kay Jewelers to revamp store fleet amid new brand positioning

    In a bid to attract younger shoppers, the retailer is updating stores, adding a new product collection and focusing its branding on authentic relationships.

    By Sept. 25, 2024
  • Pictures of the virtual fitting app Fytted.
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    Courtesy of Fytted
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    Fytted launches virtual fitting room tool

    The app allows users to virtually try on clothing from over 600 brands including Free People, Lululemon and J. Crew. 

    By Tatiana Walk-Morris • Sept. 25, 2024
  • A phone user browses Depop's mobile app.
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    Courtesy of Depop
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    Depop can now generate product descriptions from just one photo

    Sellers on the secondhand fashion marketplace can now use generative AI to populate product attributes for listings, including category, color and brand. 

    By Tatiana Walk-Morris • Sept. 24, 2024
  • Actress Michelle Buteau stars in Amazon's 2024 back-to-school campaign.
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    Courtesy of Amazon
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    Amazon launches AI-powered video ad generator ahead of the holidays

    Gellé Frères, a French skin care retailer, has already been testing the tool that can convert a single product image into multiple videos. 

    By Peter Adams • Sept. 23, 2024
  • A virtual influencer appears before a Pacsun store
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    Courtesy of Pacsun
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    Virtual influencers gain traction

    The cost, speed and quality of virtual personas are “only poised to improve as GenAI advances,” according to a PitchBook report.

    By Tatiana Walk-Morris • Sept. 23, 2024
  • A person in a blue helmet and a yellow safety vest watches as a machine places a filament on a structure.
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    Courtesy of Alquist 3D
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    Walmart uses 3D printing for Tennessee store addition

    The 20-foot-high expansion is one of the largest freestanding 3D-printed commercial concrete structures in the U.S., according to Alquist 3D.

    By Matthew Thibault • Sept. 23, 2024
  • A person holds a smartphone depicting a person holding a skincare product.
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    Ezra Acayan via Getty Images
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    More than half of US Gen Zers are headed to TikTok Shop this season

    Retailers are investing in digital marketing to reach the younger generation as the group turns to generative AI and influencer recommendations for gift ideas.

    By Sept. 19, 2024
  • Person holds a phone that shows Buy with Prime and PayPal.
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    Courtesy of Amazon
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    Amazon adds PayPal payment option to Buy with Prime

    The e-commerce retailer also said Buy with Prime merchants will soon be able to display real-time delivery estimates in their TikTok ads. 

    By Tatiana Walk-Morris • Sept. 19, 2024
  • A person pushes an Instacart Caper Cart
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    Courtesy of Instacart
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    Instacart focuses on diversifying tech, brand partners to fuel growth

    The company is expanding its advertising base to include emerging brands and growing its retail partnerships by providing more services, CEO Fidji Simo said at a conference.

    By Catherine Douglas Moran • Sept. 18, 2024
  • Holiday decorations in a room with a window.
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    Courtesy of Dane Tashima for Anthropologie
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    Anthropologie unveils holiday house in NYC

    Anthro Perks members can visit the immersive space and purchase products through QR codes placed in each room. 

    By Tatiana Walk-Morris • Sept. 18, 2024
  • People representing the Shein live front row event for fall-winter 2024
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    Courtesy of Shein
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    Shein to highlight fall-winter collections in shoppable livestream fashion show

    “Shein Live: Front Row” will be livestreamed across Facebook, X, YouTube and Instagram on Sunday. 

    By Tatiana Walk-Morris • Sept. 17, 2024
  • A Lowe's associate helps a customer in a store
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    Spencer Platt via Getty Images
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    Shoppers want personalization online, in-store and on customer service calls

    Personalization doesn’t end on the website or app. Customers are looking for personalized assistance from in-store associates and customer service agents as well, an Incisiv and Talkdesk study found.

    By Bryan Wassel • Sept. 16, 2024
  • A Woman in Plaid Blazer Using Her Laptop
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    Photo by Tima Miroshnichenko from Pexels

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    Shoppers to pull back on everyday purchases to prioritize holiday budgets

    Most consumers this year are also discovering offers and discounts solely through digital sources including email and social media, Coveo found. 

    By Tatiana Walk-Morris • Sept. 16, 2024
  • A black background with the words Roblox and Shopify on it.
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    Courtesy of Shopify
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    Roblox, Shopify partner to sell physical products in the metaverse

    This is the first such partnership for Roblox, which plans to integrate with “various” e-commerce platforms in the future.

    By Tatiana Walk-Morris • Sept. 12, 2024
  • Family Dollar store sign
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    Joe Raedle/Getty Images via Getty Images
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    Family Dollar implements AI tech for category management, merchandising

    The discount chain has selected Dunnhumby to power a platform aimed at localizing product assortment to better meet shoppers’ needs.

    By Peyton Bigora • Sept. 9, 2024