Technology


  • Three people walking down an asphalt path in formalwear.
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    Courtesy of Knot Standard
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    Billy Reid acquires Knot Standard’s DTC business

    As part of the deal, the fashion retailer will take over the DTC brand’s stores and start using its AI-based made-to-measure software in all its locations.

    By April 12, 2024
  • A husky holding the hand of its owner who has a tattoo of the dog.
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    Courtesy of PetSmart
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    Column

    The Weekly Closeout: PetSmart hosts tattoo redo contest, Williams Sonoma announces book tour with Ina Garten

    The pet retailer is offering to pay to replace regretted tattoos, and the home retailer will host a four-city tour to celebrate the food celebrity’s new book.

    By Retail Dive Staff • April 12, 2024
  • Trendline

    Top 5 stories from Retail Dive

    Though some of the problems of the pandemic have waned, retail continues to reel from C-suite turnover and layoffs.

    By Retail Dive staff
  • A person with a cardboard box marked "Amazon" going up steps outside.
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    Courtesy of Amazon
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    Andy Jassy says Amazon will deepen investments in generative AI

    Jassy described the tech as “the largest technology transformation since the cloud” or the internet, and said the company is “optimistic” it will be built on top of AWS.

    By April 11, 2024
  • Dove Self-Esteem beauty generated by AI
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    Courtesy of Dove
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    Dove pledges to not use AI models in lieu of real women in its advertising

    A new campaign, “The Code,” shows unrealistic standards produced by current AI tech and promotes guidelines for creating more inclusive results.

    By Peter Adams • April 10, 2024
  • A woman puts clothing into an RFID self-checkout kiosk
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    Thai Liang Lim via Getty Images
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    Deep Dive

    Why more tech in stores shouldn’t mean fewer workers

    Stores can automate more tasks than ever, including pricing, inventory management and checkout. But for theft prevention, customer service and brand engagement, they need humans.

    By April 10, 2024
  • Outside storefront image of The Home Depot
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    Courtesy of The Home Depot
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    Home Depot confirms breach of employee data

    The retailer said a vendor error led to the exposure of identifiable information of some employees.

    By April 9, 2024
  • A bright yellow sign against a blue roof says "Best Buy" in bold black letters.
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    Daphne Howland/Retail Dive
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    Best Buy to use generative AI for virtual assistant, customer support experiences

    The tech will help with customer service, including troubleshooting product issues, managing software and rescheduling or combining order deliveries. 

    By Tatiana Walk-Morris • April 9, 2024
  • Exterior of the Whole Foods Market in the Glover Park neighborhood of Washington, D.C.
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    Courtesy of Whole Foods Market
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    Whole Foods to pull Amazon’s Just Walk Out technology from stores

    The specialty grocer, which operates the checkout tech at just two stores, will follow the same path as Amazon Fresh stores in the U.S.

    By Peyton Bigora • April 8, 2024
  • Exterior of Woolworths store
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    Quinn Rooney via Getty Images
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    Battling shrink and theft across the globe

    Retailers are trying numerous strategies — from technology to teamwork — to minimize losses.

    By Peyton Bigora • April 8, 2024
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    Netfalls/Adobe Stock

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    Sponsored by SocialSign.in

    The future of retail media networks: Unlocking the power of Wi-Fi in store

    Explore how RMNs & Wi-Fi will revolutionize the in-store retail experience, offering targeted ads & enhanced customer experiences.

    April 8, 2024
  • People buy things, working with computer app in AI
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    gmast3r via Getty Images
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    Sponsored by Slack

    AI in retail: Start small and think big

    How to start using AI and automation in retail to better serve employees and customers.

    April 8, 2024
  • The TikTok app is displayed on an Apple iPhone.
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    Photo Illustration by Drew Angerer via Getty Images
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    Shein, Temu have high customer overlap with TikTok Shop: report

    Even while facing a potential ban in the U.S., the platform is dominating social shopping, an Earnest Analytics report finds. 

    By Tatiana Walk-Morris • April 5, 2024
  • The exterior of Puma Studio LA
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    Courtesy of Puma
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    Column

    The Weekly Closeout: Puma plots design space in LA, Bank of America downgrades Figs

    The athletics brand said the studio will open in 2025, while spending pullbacks contributed to the scrubs brand’s recent negative rating.

    By Retail Dive Staff • April 5, 2024
  • A woman uses her palm to show credentials for an access control point.
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    Courtesy of Amazon Web Services
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    Amazon debuts app for palm payment registry

    The Amazon One app can be used to enter various locations, identify individuals, pay for items and access loyalty rewards.

    By April 4, 2024
  • A person with a bright green shopping cart exits a grocery store.
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    Courtesy of Amazon
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    Amazon’s AWS unit cutting hundreds of jobs related to store technology

    The e-commerce giant earlier said it was scaling back its Just Walk Out technology, including dropping it from Amazon Fresh locations in the U.S.

    By April 4, 2024
  • A red Burlington storefront says "ladies, mens, kids, baby, home, coats," as clouds billow overhead in a bright blue sky.
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    Daphne Howland/Retail Dive
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    Burlington to open its biggest distribution center

    The retailer is building a “highly automated,” 2 million-square-foot facility to support its growing store footprint.

    By S.L. Fuller • April 4, 2024
  • Man putting apple juice into an Amazon Dash Cart
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    Courtesy of Sarmishta Ramesh
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    Amazon removes ‘Just Walk Out’ tech from US Amazon Fresh stores

    Dash Carts, which also allow shoppers to avoid checkout, will roll out instead at those locations, while the older tech is limited to Amazon Go and some smaller U.K. stores.

    By April 3, 2024
  • A close up of the Lululemon sign on a store front.
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    Kevork Djansezian/Getty Images via Getty Images
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    Lululemon launches recycled polyester anorak

    The packable outerwear is made with mixed plastic waste, converted carbon emissions and the activewear brand’s old apparel.

    By Laurel Deppen • April 3, 2024
  • Person holding a mobile phone with the Poshmark website pulled up.
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    Courtesy of Poshmark
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    Poshmark enlists sustainable brands for live shopping event series

    Brands including Rothy’s and Christy Dawn will host shows to spotlight circular fashion in celebration of Earth Month. 

    By Tatiana Walk-Morris • April 3, 2024
  • Walmart truck distribution center
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    George Frey via Getty Images
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    Walmart letting businesses tap into its route optimization tech

    The move to sell its proprietary AI-driven software contributes to the retailer’s business diversification strategy.

    By Larry Avila • April 2, 2024
  • Outside window of a West Elm store.
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    Daphne Howland/Retail Dive
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    West Elm launches mobile app

    The app allows users to filter by need, and comes amid declining revenues for the home retailer.

    By Tatiana Walk-Morris • April 2, 2024
  • Close up of person's hands typing on a laptop
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    damircudic via Getty Images
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    More than half of shoppers would use generative AI for clothing purchases: Adobe

    Seventy-one percent of respondents said they think using the technology to try on products virtually would boost their buying confidence.

    By Tatiana Walk-Morris • April 1, 2024
  • Walmart accelerator program winner and hair care brand LatinUs on display.
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    Courtesy of Walmart
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    Walmart announces second class of beauty accelerator program

    The retailer is also investing in beauty in other ways, including bringing back a Beauty Glow Up savings event and expanding virtual try-on.

    By April 1, 2024
  • A person opens a Mercari box on a couch.
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    Permission granted by Mercari
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    Mercari ends selling fees, debuts new returns policy

    The no-fee structure became effective on all new listings earlier this week and will roll out to the rest of the site in the weeks to come.

    By Tatiana Walk-Morris • March 29, 2024
  • Perfect Corp. improves 3D modeling for virtual jewelry try-on

    The latest update allows brands to use Graphics Library Transmission Format 2.0 files, which offer more detailed textures and lighting.

    By March 29, 2024