Walmart fortifies ad platform with omnichannel analytics offering

Procter & Gamble, Mondelēz and Clorox beta tested Performance Dashboards, which could better position the retailer against rivals like Amazon and Google.

By Peter Adams • Aug. 4, 2020

Burberry opens first ‘Social Retail’ store in China

The luxury retailer partnered with Tencent on a concept store that blends social media interactions with an in-store shopping experience.

By Tatiana Walk-Morris • Aug. 4, 2020

Explore the Trendline➔

How retailers are deploying in-store technology

Payment systems, self-checkout stations and home visualization tech are just a few of the areas getting attention from retailers as they rethink the store experience.

By Retail Dive staff

Grocery apps get smart during the pandemic

Adoption has recently skyrocketed, and retailers are considering how to update mobile platforms that have become a critical part of the store experience.

By Jessica Dumont • Aug. 4, 2020

PetSmart gamifies reptile adoption with Snapchat AR quiz

An immersive lens includes a discount on a pet reptile to drive store foot traffic, which rose during the pandemic's early days as people stockpiled supplies.

By Robert Williams • Aug. 3, 2020

CVS to offer Venmo, PayPal QR codes in stores

Other platforms, like WhatsApp and Amazon, have introduced QR codes for merchants, too.

By Tatiana Walk-Morris • Aug. 3, 2020

Gen Z, millennials drive growth in mobile video during pandemic, Snap study says

Nearly three quarters of young consumers said they watched more video on their smartphones this year than in 2019, according to the report.

By Robert Williams • July 31, 2020

Moncler to take control of its e-commerce operations

The luxury retailer also reiterated its other digital efforts including livestreaming and artificial intelligence.

By Tatiana Walk-Morris • July 30, 2020

Walmart's marketplace doubles in a year: report

The retailer's recent partnership with Shopify has accelerated its growth, according to Marketplace Pulse. 

By Tatiana Walk-Morris • July 30, 2020

Top customer service considerations for retailers in a post-COVID world

The customer experience is one of the most critical touchpoints a retailer has with its customers, writes 7-Eleven's Jerry Campbell. 

By Jerry Campbell • July 30, 2020

Can technology save bridal retail?

The pandemic pushed a traditional, high-touch segment of the industry to finally confront its hesitancy around digital services. 

By Kaarin Moore • July 29, 2020

Shopify to offer installment payments through Affirm

Merchants will be paid the full purchase price upfront, while Affirm will handle payment collection for customers using the option.

By Tatiana Walk-Morris • July 28, 2020

Buy on Google to go commission free

At a time when more consumers are shopping online, the tech giant said it aims to make e-commerce more "accessible" for retailers of all sizes.

By Tatiana Walk-Morris • July 28, 2020

DSW’s debut hashtag challenge on TikTok racks up 1.3B views

The shoe retailer enlisted five influencers to promote the #TooManyShoes challenge on the popular social video app.

By Robert Williams • July 28, 2020

Tractor Supply reports 'triple-digit' e-commerce sales growth

The company has used the pandemic to invest in curbside pickup, contactless payments and its first mobile app, among other efforts.

By Tatiana Walk-Morris • July 27, 2020

Rent the Runway hires new chief technology, people officers

The appointments come after the fashion rental company's former CTO and president departed earlier this year. 

By Tatiana Walk-Morris • July 23, 2020

Adevinta acquires eBay Classifieds for $9.2B

The companies said they expect to complete the deal by next year. 

By Tatiana Walk-Morris • July 23, 2020

Visual search startup Shnap launches on mobile, Chrome

The platform, which uses artificial intelligence to match consumers' images to products, aims to drive traffic and sales for its partner retailers. 

By Tatiana Walk-Morris • July 22, 2020

Neiman Marcus launches virtual hub as customers remain wary of indoor shopping

The 113-year-old retailer piloted remote services over a year ago, which is handy now as it works its way out of bankruptcy during a pandemic.

By Daphne Howland • July 22, 2020

Order from your inbox? Walmart and Yahoo team up on grocery

Yahoo Mail users will now be able to browse items, add them to their carts and check out from their email using the iOS app or desktop site. 

By Jessica Dumont • July 22, 2020

Hollister enters shaky back-to-school period with campaign led by top TikTok talent

An effort featuring the D'Amelio sisters, Noah Pugliano and Bill Nye arrives amid uncertainty for both school reopenings and TikTok's future in the U.S.

By Peter Adams • July 21, 2020

Google introduces video shopping platform Shoploop

The technology is designed to demonstrate products to users in 90 seconds or less as companies push further into shoppable content. 

By Tatiana Walk-Morris • July 21, 2020

Shopify adds virtual shopping feature with Hero

The technology helps merchants connect store employees with their most loyal customers through video chats and text messaging.

By Robert Williams • July 20, 2020

Target, L’Oréal, Ralph Lauren test Snapchat’s new brand profile pages

The new feature gives marketers a permanent home to build a following and directly engage with app users.

By Robert Williams • July 20, 2020

Instagram Shop launches with Facebook Pay at checkout

A centralized e-commerce hub will offer personalized recommendations, exclusive items and collections of products from brands and creators.

By Robert Williams • July 20, 2020

FedEx installs robotic arms for automated parcel sorting to handle rising e-commerce volume

The carrier is partnering with Yaskawa America and Plus One Robotics, starting with four robotic arms sorting small parcels in its Memphis hub. 

By Morgan Forde • July 17, 2020