Marc Jacobs’ 6-hour Uber promotion drove 61M impressions

An experimental campaign for the brand's Daisy fragrance resulted in about 200 trips for a flower-filled car. 

By Robert Williams • June 23, 2017

China’s JD.com invests $397M in Farfetch

The U.K. luxury marketplace just got a big boost in China and across Asia.

By Dan O'Shea • June 22, 2017

Explore the Trendline➔

What's shaping the e-commerce landscape?

From pivots in digital strategies to challenges retailers must overcome with reverse logistics, here are some of the forces shaping online retail.

By Retail Dive staff

Amazon's Echo Show can now watch over smart homes

Amazon's Echo Show may play a much large role in smart home security applications with the new ability to connect to smart cameras around a household.

By Dan O'Shea • June 22, 2017

Juniper: Retailers headed for $71B in e-commerce fraud losses

Numerous factors, including the growing popularity of click-and-collect programs, will expand retailers' card-not-present fraud losses over the next five years, according to the research firm.

By Dan O'Shea • June 22, 2017

Pinterest tweaks Lens feature for smarts and style

Over the last month, the social media platform has doubled the number of categories the mobile technology has been trained to recognize.

By Daphne Howland • June 22, 2017

6 ways the Amazon-Whole Foods deal could impact the grocery industry

Analysts say retailers can expect more pricing pressure, consolidation and higher consumer expectations for online shopping and delivery.  

By Jeff Wells • June 22, 2017

Study: Costs to acquire mobile shoppers dropping

Marketing and advertising expenses required to get mobile users to install, register and buy on mobile apps are coming down, though the percentage of installed users who end up making a purchase remains low.

By Dan O'Shea • June 21, 2017

Report: Walmart asking suppliers to quit Amazon cloud

The brick-and-mortar giant is flexing its muscles, asking tech suppliers to stop using Amazon cloud services, which is a massive source of profitability.

By Ben Unglesbee • June 21, 2017

Transform your supply chain into a supply value ecosystem

The backbone of great, consistent customer experiences are efficient back-end operations, putting the supply chain front and center.

June 21, 2017

IBM, LivePerson team up to smarten customer service chatbots

The companies are integrating IBM's Watson AI technology into the LiveEngage customer care platform.

By Dan O'Shea • June 21, 2017

Study: Personalization should be priority in e-commerce upgrades

E-commerce retailers may be spending too much time and money on cosmetic improvements when they should be investing in personalization.

By Dan O'Shea • June 20, 2017

ThirdLove releases Fit Finder 2.0 to refine bra-fitting

As apparel competition moves toward fit-focused personalization, ThirdLove announces the latest version of its mobile app.

By Dan O'Shea • June 20, 2017

Walmart's professional development goes virtual reality

The big-box retailer will roll out its VR training program to 140,000 associates as a new cost-effective, easily managed training option for workers. 

By Tess Taylor • June 20, 2017

Hubba launches group discussion forums for retailers, brands

Small merchants can trade learnings and share advice through new Hubba Group discussion forums on a variety of retail topics.

By Dan O'Shea • June 20, 2017

Study: User-generated content's influence on purchase decisions grows

Shoppers appear to be more driven toward purchases by user-generated internet content than ever before.

By Dan O'Shea • June 19, 2017

The Buckle latest retailer to suffer POS malware attack

The specialty apparel retailer, which suffered a 6-month-long attack, said malicious code had been removed and sensitive customer information was not compromised. 

By Dan O'Shea • June 19, 2017

Walmart CFO Biggs touts retailer's e-commerce build-up

Walmart's Jet buy is already bearing fruit, and serving as a test lab of sorts as the retailer grows e-commerce. 

By Dan O'Shea • June 19, 2017

Survey: 45% of retailers plan to use AI in next 3 years

AI deployments are becoming top of mind for many retailers leveraging the technology to improve customer experiences, a new survey found.

By Dan O'Shea • June 18, 2017

Amazon patent aims to block in-store searches of competitors

If deployed, the technology could block competitor price and product information and redirect smartphone users to Amazon.

By Dan O'Shea • June 18, 2017

Amazon updates Dash Wand with Alexa, drops the price

The e-commerce giant is leveraging its Alexa assistant to boost popularity of the Dash Wand.

By Dan O'Shea • June 15, 2017

Amazon reportedly interested in picking up Slack

Could Amazon acquire red-hot collaboration start-up Slack? Here's why it might actually make sense.

By Dan O'Shea • June 15, 2017

Nike to cut 2% of workforce as it reshapes consumer approach

As more big brands go direct to consumer, Nike is reshaping it marketing focus and structure, and cutting about 1,400 jobs in the process.

By Dan O'Shea • June 15, 2017

Walmart updates app for fast store credit access

The mass merchant's e-wallet now gives customers nearly instant access to new payment options in stores.

By Robert Williams • June 15, 2017

Retailers must do their homework to capture mobile-only Gen Z

Marketers must adapt to the first mobile-only generation to capture some of its $44 billion in spending.

By Dan O'Shea • June 15, 2017

Amazon reportedly eyeing BigBasket buy in India

Amazon may be close to making another big move in India with the purchase of online grocer BigBasket.

By Dan O'Shea • June 14, 2017