48% of consumers say hurdles deter loyalty program sign-up

Retailers are continuing to refine their loyalty and rewards programs, but a new survey suggests they may still be making it too hard for customers to join and enjoy the benefits.

By Dan O'Shea • July 17, 2018

Microsoft and Walmart sign 5-year, full-suite cloud deal

Walmart will migrate hundreds of applications, including the Walmart and Sam's Club websites, to cloud native architectures on Azure and roll out Microsoft 365 to employees in phases.

By Alex Hickey • July 17, 2018

Explore the Trendline➔

How retailers are deploying in-store technology

Payment systems, self-checkout stations and home visualization tech are just a few of the areas getting attention from retailers as they rethink the store experience.

By Retail Dive staff

Gymboree tries for reboot as back-to-school season starts

This time last year found the children's retailer in Chapter 11, driven there by an unsustainable debt load and falling sales.

By Ben Unglesbee • July 16, 2018

Walmart wins patent for in-store audio monitoring

The company intends to use the technology to monitor employee performance, but the sensor system — which would analyze conversations between customers and employees — could raise privacy concerns.

By Dan O'Shea • July 16, 2018

Gymboree refreshes brand with AR-powered mobile app

The children's clothing retailer's "Made You Smile" app unlocks augmented reality animations that bring Gymboree graphic tees to life.

By Robert Williams • July 16, 2018

Study: Beauty shoppers spend 80% of purchase journey in pre-search phase

The Condé Nast-Tapestry study highlights the role that influence plays in purchasing decisions

By Erica Sweeney • July 16, 2018

Facebook payments patent reveals e-commerce ambitions

In a recent patent filing, the social media network described a plan to streamline AI-driven payments through Messenger.

By Dan Alaimo • July 13, 2018

New Nike concept store goes Live in LA

Experiential doesn't mean the same for every brand, concept or customer. That's a lesson the retailer is taking to heart as it iterates on the future of direct-to-consumer stores.

By Corinne Ruff • July 12, 2018

CommerceHub taps former J.C. Penney exec as COO

The supply chain network is looking to expand its relationships with retailers and add new products and capabilities. 

By Ben Unglesbee • July 12, 2018

Target’s Instagram-like app links designers with customers

The mass merchant is using a by-invitation-only app, Studio Connect, to gain shopper feedback during various points of product development.

By Dan Alaimo • July 12, 2018

Bulletin's software paves way for small online brands

Apparel startup Bulletin is now using technology for its small-brand clients to manage inventory in brick-and-mortar stores, joining the growing "retail as a service" trend. 

By Dan Alaimo • July 11, 2018

Visa innovation center showcases contactless payment

Banks aren't ready and retailers are wary, but the technology is on display in a futuristic pop-up experience in Washington.

By Nicole Ault • July 11, 2018

Snapchat reportedly developing feature to direct users to Amazon

The revelation of "camera search" code is the latest sign of the company's intention to develop more shopping-friendly features.

By Dan O'Shea • July 10, 2018

BJ’s Wholesale accepts PayPal in latest digital move

The wholesale club is aggressively expanding online and mobile capabilities following its IPO, adding new digital payment options to streamline transactions. 

By Dan O'Shea • July 10, 2018

Macy's and Bloomingdale's customer profiles hacked

The broad breach exposed mounds of personal information, leading security experts to point to weak authentication practices.

By Dan Alaimo • July 10, 2018

PetSmart puts fraudsters in the dog house with AI

The company's fraud detection program saved $12 million last year — and helped solve a murder and further a human trafficking investigation. 

By Alex Hickey • July 9, 2018

Mobile app for parking drives revenue for malls

The use of mobile apps to help shoppers find – and pay for – preferred parking spaces is spreading to malls and shopping centers.

By Dan Alaimo • July 9, 2018

Social commerce on the rise as more brands adopt shoppable content

Nearly 66% of brands studied are now selling on social media as social shopping seems poised to take off, according to a report by GartnerL2.

By Dan O'Shea • July 8, 2018

Amazon Go locks in second Seattle spot

The company confirmed that a second Seattle location is in the works as it heads toward the goal of opening six of the experimental formats this year. 

By Dan O'Shea • July 6, 2018

Alibaba, Guess pilot FashionAI concept store

The temporary store is the latest, and one of the most advanced, efforts to merge e-commerce and physical stores.

By Dan Alaimo • July 6, 2018

Study: 79% of consumers want human-driven customer service

Even with chatbots and other digital tools for customer support, many customers still want the option to speak to human representatives.

By Dan O'Shea • July 5, 2018

Data thieves go after Adidas, other sports and fitness sites

Adidas’ e-commerce site suffered a breach involving millions of customers.

By Dan Alaimo • July 5, 2018

Target automating cash-counting at stores

The mass merchant is adding 500 automatic cash-counting machines to stores in August, and more by the end of the year, to free up employee time for customers. 

By Corinne Ruff • July 5, 2018

Shopify adds Shopgate as m-commerce platform for merchants

The partnership lets merchants more easily develop a mobile app with digital wallets, code scanners and push notifications.

By Robert Williams • July 5, 2018

Walmart’s Jetblack tells a lot about the future of e-commerce

The retail giant's concierge service for upscale shoppers faces significant challenges, but Jetblack could be ushering in an era of more personalized e-commerce, writes Twiggle's Amir Konigsberg.

By Amir Konigsberg • July 5, 2018