Operations: Page 6


  • The Nike "swoosh" on the side of a building, with another building seen behind it.
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    Daphne Howland/Retail Dive
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    Nike addresses flaws in DTC strategy as Q3 revenues come in flat

    CEO John Donahoe said the sportswear brand “is not performing at our potential” and needs to lean back into wholesale and product innovation.

    By March 22, 2024
  • Nordstrom's New York City flagship
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    Daphne Howland/Retail Dive
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    Column

    The Weekly Closeout: Layoffs at Walgreens and what would it mean if Nordstrom went private?

    The drugstore chain closed two distribution centers. Meanwhile, go-private rumors at the department store could have been sparked by Macy’s.

    By Retail Dive Staff • March 22, 2024
  • Trendline

    The latest in experiential retail

    With customers returning to in-store shopping, retailers are testing out new store concepts, exiting others and otherwise refining their brick-and-mortar touchpoints.

    By Retail Dive staff
  • Zimba teeth whitening products
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    Permission granted by Zimba
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    Walmart adds oral care brands targeting Gen Z and millennial shoppers

    Zimba and Plus Ultra will land in 4,500 and 600 of the mass merchant’s stores, respectively, significantly expanding their wholesale presence.

    By Howard Ruben • March 21, 2024
  • A Container Store banner outside a store.
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    "Container Store" by colleen is licensed under CC BY-SA 2.0
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    The Container Store opens first New York small-format store

    The location, which features a Custom Spaces design studio, is the home retailer’s eighth small-format store.

    By March 21, 2024
  • A Five Below employee assists a customer at the checkout counter
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    Courtesy of Five Below
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    Five Below scales back self-checkout to fight shrink

    Hiring more store associates will improve customer service and help fight what executives said was an unexpectedly high level of inventory loss.

    By March 21, 2024
  • A customer prepares a box for a return
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    Anna Gorbacheva via Getty Images
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    Return policies sway customer behavior: survey

    Store customers return less than online shoppers, and some rules are boosting in-store returns of online orders, according to the ICSC.

    By Tatiana Walk-Morris • March 21, 2024
  • An Untuckit storefront in Corte Madera, California.
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    Justin Sullivan via Getty Images
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    Untuckit to open 14 new stores in 2024

    The DTC apparel brand said the first seven stores will open by May across California, Georgia, Florida, New Jersey and New York.

    By Howard Ruben • March 20, 2024
  • A clock on a concrete tower sits above a sign that reads "J. Jill."
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    Daphne Howland/Retail Dive
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    J. Jill manages to expand its fleet, by one store

    The women's apparel retailer saw decent sales during the holiday quarter, thanks in part to an extra week, and boosted its margins.

    By March 20, 2024
  • A Sephora storefront in Georgetown
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    Cara Salpini/Retail Dive
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    Sephora to exit Korea this spring

    The beauty retailer will wind down its online, mobile app and store operations in the country beginning May 6.

    By March 20, 2024
  • An image of a red scooter with a DoorDash bag on it.
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    Permission granted by DoorDash
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    DoorDash doubles down on beauty with Sally Beauty, MAC Cosmetics deal

    The delivery platform, which is also expanding a partnership with Sephora, has added more than 400,000 beauty and personal care products since 2021.

    By Tatiana Walk-Morris • March 20, 2024
  • A store with a banner that says "Walmart" with a sunshine logo and "Neighborhood Market" in white letters against a green background.
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    Courtesy of Walmart
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    Walmart names new Neighborhood Market division head

    Kyle Kinnard will lead the grocery-focused format, replacing Kelvin Buncum, who is retiring.

    By Catherine Douglas Moran • March 20, 2024
  • Exterior of an Ulta store
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    Kaarin Vembar/Retail Dive
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    Ulta Beauty teams with Pact Collective on fleetwide recycling program

    The Beauty Dropoff will be available at all of the retailer’s locations and encourages shoppers to drop off clean, empty product containers.

    By Tatiana Walk-Morris • March 19, 2024
  • Four birch trees to left of a light brick wall with a red star and a "Macy's" sign, with a small row of bushes in snow.
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    Daphne Howland/Retail Dive
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    Macy’s eyes $100M in savings from streamlined supply chain

    The company's "Bold New Chapter" will entail automation, distribution center closures, and more.

    By S.L. Fuller • March 19, 2024
  • A FabFitFun seasonal box
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    Permission granted by FabFitFun
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    FabFitFun acquires PupBox from Petco

    The deal both satisfies a need from existing members who have been asking for more pet offerings and allows the company to reach new audiences.

    By March 19, 2024
  • A display of various home goods inside a store.
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    Courtesy of Kohl's
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    Kohl’s expands home goods assortment by 40%

    The department store sees opportunity despite stubborn declines in the market since the height of the pandemic.

    By March 19, 2024
  • A white store with a Macy's banner and red store, with a "Now Open" sign on the windows.
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    Courtesy of Macy's
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    ‘Built for a different era’: Macy’s CEO on why closing 150 stores is critical to its survival

    Tony Spring, who took the helm just last month, remains confident that the department store still holds an important role in consumers’ lives.

    By March 19, 2024
  • An aerial view of a Nordstrom mall store. A person walks under the sign reading "Nordstrom."
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    Justin Sullivan/Getty Images via Getty Images
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    Nordstrom revives namesake brand

    The new line features footwear and accessories, and its release is part of a revamp following lagging Q4 sales at full-line stores.

    By Laurel Deppen • March 19, 2024
  • Joann store.
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    Courtesy of Joann
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    Joann files for Chapter 11 with a plan to cut $500M in debt

    Thanks to an agreement with lenders, stores will be open and vendors paid throughout the bankruptcy process, which could be completed next month.

    By , March 18, 2024
  • A person crossing the street amid city traffic.
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    Daphne Howland/Retail Dive
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    Nordstrom Rack merchandising exec leaving after 2 years

    Nancy Mair arrived amid a leadership shakeup at its off-price business that continued into last September with the appointment of a new president.

    By March 18, 2024
  • Customers on the checkout line at a Target
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    Joe Raedle/Staff via Getty Images
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    Target limits self-checkout to 10 items or fewer at most stores

    In addition to rolling out the express lanes, the retailer is giving managers more leeway to open and shut self-service lanes throughout the day.

    By Bryan Wassel • March 18, 2024
  • A storefront with main door open, a purple sign in front.
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    Cara Salpini for Retail Dive
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    Outdoor Voices shutters all stores

    The activewear brand, once a DTC darling, told staff on Tuesday it would close stores as it shifts to an online-only model.

    By March 15, 2024
  • Afterpay logo on a phone screen
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    Courtesy of Afterpay
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    Afterpay expands merchant partners as it looks past apparel

    In addition to Kendra Scott and Diane von Furstenberg, the installment payments provider is bringing on brands like Made In Cookware.

    By Tatiana Walk-Morris • March 15, 2024
  • Fossil "Made For This" campaign from September 2023
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    Courtesy of Fossil
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    Longtime Fossil CEO out as company announces strategic review

    The departure of Kosta Kartsotis, who spent over 20 years at the helm, came as the retailer reported Q4 sales falling nearly 16% and losses widening.

    By Howard Ruben • March 15, 2024
  • A big red sign on the side of a large department store building.
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    Daphne Howland/Retail Dive
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    Macy’s moves to beef up real estate expertise on its board

    Arkhouse Management, which upped its takeover bid to $6.6 billion, has criticized the retailer for having only one director with a real estate track record.

    By March 15, 2024
  • An Adidas store stands in Manhattan on October 25, 2022 in New York City.
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    Spencer Platt via Getty Images
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    Adidas posts first annual net loss in over 30 years

    However, the retailer dodged a much-discussed operating loss for the year, with the sale of Yeezy merchandise helping it notch a profit.

    By March 15, 2024