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The latest opinion pieces by industry thought leaders


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    3 rules for holiday 2021 success: Be first, be mobile, be flexible

    Given supply chain issues, retailers should promote what they know is in stock, writes Vincent DeSantis, director of Retail Facebook Business Group.

    Vincent DeSantis • Oct. 27, 2021
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    Courtesy of Target

    Why raising minimum wage is no longer enough to draw in retail workers

    Workers are not responding to these cues as they traditionally have. Why? Most retailers are using an outdated hiring playbook, write Alvarez and Marsal's David Ritter and Conor Gaffney.

    David Ritter and Conor Gaffney • Sept. 23, 2021
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    Daphne Howland/Retail Dive

    How well-performing retailers navigated the pandemic, and best practices for the years ahead

    Retailers that survived the pandemic should adopt these practices of the winners, who had a few critical things in common, writes Bill Kearney, managing director of White Oak Commercial Finance.

    Bill Kearney • Aug. 18, 2021
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    Daphne Howland/Retail Dive

    The demise of the department store? Not so fast

    Department stores still have a strong value proposition, if only they can reimagine their experience, write Alvarez and Marsal's Mohit Mohal and Jonathan Sharp.

    Mohit Mohal and Jonathan Sharp • Aug. 11, 2021
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    SARINYAPINNGAM via Getty Images

    The future of retail belongs to those who make the best decisions

    The key is adding data into the mix — from all places and in as real time as possible — so retailers can make better, more informed decisions, writes Deloitte's Christina Bieniek. 

    Christina Bieniek • June 3, 2021
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    Courtesy of Walgreens

    The rise of curbside pickup: Best practices for retailers

    Retailers of all types would do well to develop their curbside pickup capabilities further, writes Euromonitor International's Bob Hoyler.

    Bob Hoyler • May 13, 2021
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    Igor Alecsander via Getty Images

    Retailers: It's time to move beyond outdated business models

    Pay attention to these five areas as you plan for the future, writes Kaufman Rossin's N.K. "Trip" Tripathy.

    N.K. "Trip" Tripathy • April 20, 2021
  • The shift to the suburbs predates COVID-19. Did retailers miss the signs?

    As suburban populations grew over the past decade, retailers consistently ignored the trend in favor of cities, writes Euromonitor International's Bob Hoyler.

    Bob Hoyler • April 15, 2021
  • Retail in a post-COVID world: We need to go back to the way we were

    While it's easy to blame the pandemic for its toll on retail, it merely accelerated changes that were already happening, writes Carl Marks Advisors' Howard Meitiner.

    Howard Meitiner • April 8, 2021
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    FatCamera via Getty Images

    The health, social and economic pandemic triad brings a watershed moment to retail in 2021

    Retailers cannot focus on getting shoppers back into stores until health and social concerns are solved, writes SSA & Company's Matt Katz.

    Matt Katz • March 4, 2021
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    Fotolia

    Top 7 trends in retail digital transformation and innovation for 2021

    From contactless services to cost optimization strategies, retailers are building adaptable business models in response to COVID-19, writes Gartner's Kelsie Marian.

    Kelsie Marian • Feb. 24, 2021
  • Pre-pandemic profitability could be 5 years out

    Radical strategies are needed around consumer engagement to get back to pre-pandemic profitability, write Kearney's Michael Brown, Suketu Gandhi, Cara Cole and Natalie Shield.

    Michael Brown, Suketu Gandhi, Cara Cole and Natalie Shield • Feb. 12, 2021
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    Daphne Howland/Retail Dive

    The evolution of the shopping mall: What consumers want

    E-commerce sales growth and in-store traffic declines are creating challenges for traditional malls, write Cushman & Wakefield's Barrie Scardina and WD Partners' Lee Peterson. 

    Barrie Scardina and Lee Peterson • Jan. 21, 2021
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    thanyakij, bongkarn. (2019). Retrieved from Pexels.

    How COVID-19 prompted new thinking for omnichannel

    Accelerated investments in 2020 redefined omnichannel, writes Amanda Bourlier, head of retail at Euromonitor International.

    Amanda Bourlier • Dec. 18, 2020
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    CentralITAlliance via Getty Images

    Predictions to help navigate the 2020 holiday shopping season

    Future holiday shopping seasons will likely have more in common with 2020 than with 2019, writes Euromonitor International's Amanda Bourlier.

    Amanda Bourlier • Nov. 23, 2020
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    Permission granted by 7-Eleven

    Top customer service considerations for retailers in a post-COVID world

    The customer experience is one of the most critical touchpoints a retailer has with its customers, writes 7-Eleven's Jerry Campbell. 

    Jerry Campbell • July 30, 2020
  • 5 ways beauty brands can grow faster online

    Beauty sales were already moving online, but the pandemic has accelerated that trend, writes Sandy Skrovan, industry research director at Profitero.

    Sandy Skrovan • July 22, 2020
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    Daphne Howland/Retail Dive

    What will bring consumers back to brick-and-mortar stores?

    Post-pandemic, the retailers that reopen without making major changes to how they do business could lose out, writes Consumers in Motion's Daniel Hodges.

    Daniel Hodges • May 28, 2020
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    Cara Salpini for Retail Dive

    Survival of the fittest for DTC brands

    Before the current crisis hit, we were already seeing flaws in the DTC model, writes Alex Song, CEO of Innovation Department.

    Alex Song • May 14, 2020
  • COVID-19: The ultimate stress test for retailers

    The novel coronavirus is the latest reminder that companies need to plan and prepare for the unexpected, writes Gartner's Kelsie Marian.

    Kelsie Marian • April 9, 2020
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    "Supreme Shibuya" by Michael Casim is licensed under CC BY 2.0

    How the youth brand Supreme became a modern-day meme

    The streetwear brand has shifted from conventional notions of what a brand should be, and others should take note, write Temple University's Jay Sinha and Kunal Duggal.

    Jay Sinha and Kunal Duggal • March 18, 2020
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    Brain Corp

    5 predictions for the future of retail

    Emerging technologies continue to drive digital disruption and customer experience is fast becoming the new currency, writes Gartner's Robert Hetu.

    Robert Hetu • Jan. 9, 2020
  • 'Tis the season to return things. But it doesn't have to be

    E-commerce product returns have a harmful impact on the environment and business margins. ThreeKit President Joachim Klein asks why retailers aren't trying harder to prevent them.

    Joachim Klein • Jan. 3, 2020
  • A 2020 guide to smart discounting

    Polly Wong, managing partner at Belardi Wong, offers tips for crafting customer offers while avoiding discount fatigue and harm to the bottom line.

    Polly Wong • Dec. 23, 2019
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    Photo by Matthew T Rader on Unsplash

    Compliance tips for exporting to Mexico

    Retailers in the NAFTA region have benefited from the agreement for decades, but rules of origin and audits complicate compliance, writes Foley & Lardner's Marcos Carrasco-Menchaca. 

    Marcos Carrasco-Menchaca • Nov. 8, 2019