Opinion: Page 2
The latest opinion pieces by industry thought leaders
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Why M&A deal values dropped so dramatically in 2018
Legacy players are under attack, and incumbents are starting to reexamine portfolios, write A.T. Kearney's Bahige El-Rayes and Alexandre Terseleer.
Bahige El-Rayes and Alexandre Terseleer • July 18, 2019 -
Bob Phibbs
Shopping with Bob: RH Gallery in the New York City Meatpacking District
The five-story showroom blurs the lines between restaurant and retail, writes Bob Phibbs.
Bob Phibbs • July 11, 2019 -
Zackary Drucker for The Gender Spectrum Collection
An inclusive customer experience for non-binary people is necessary
The total spending power of the global LGBTQ+ community is akin to the GDP of the fourth-largest country in the world, writes A.T. Kearney's Bachul Koul.
Bachul Koul • July 10, 2019 -
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Is experiential retail the antidote for outdoor retailers?
Outdoor specialty companies looking to stave off sector declines have taken notice of the experiential retail trend, writes Perkins Coie's Andrew Grant.
Andrew Grant • June 20, 2019 -
Bringing stores into the 21st century
The old prototype store model is obsolete and fails to accommodate the new reality of retail, ruled by personalized experiences, local flavor and nuance, writes WD Partners' Elaine Kleinschmidt.
Elaine Kleinschmidt • June 13, 2019 -
Why the ads retailers don't send are just as important as the ads they do
Suppressing selected customers from media activation is not a lofty ask. It's a strategy that retailers should employ more often, writes Signal's Jason Ankeny.
Jason Ankeny • June 06, 2019 -
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How small businesses can keep up with high retail demand
Keeping up in today's world of instant consumer gratification can be tougher than ever before, writes Dun & Bradstreet's Amber Colley.
Amber Colley • May 07, 2019 -
Brooke Lark via Unsplash
It's about trust: Why Google, Instagram and Facebook want you to smile for the camera
Retailers and brands should be using pictures to capture sales and increase conversion, writes Performics' Burcu Agma.
Burcu Agma • May 02, 2019 -
Lessons learned from a trip to Neiman Marcus' Dallas flagship
Bringing shoppers into stores and converting browsers into buyers is all about being more human in an increasingly inhuman world, writes retail consultant Bob Phibbs.
Bob Phibbs • April 09, 2019 -
How Target got its 'Tar-jay' back by thinking beyond channels
The mass merchandiser is cool again thanks to direct to consumer, social and reimagined stores, writes Narvar CEO Amit Sharma.
Amit Sharma • Feb. 21, 2019 -
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The evolution of the 'quick trip to the store'
Brick-and-mortar brands would be wise to bring the convenience of online shopping to their physical stores, writes Adobe's Michael Klein.
Michael Klein • Feb. 14, 2019 -
Libreshot
Can data insights cure retail's holiday returns headache?
U.S. retailers grapple with merchandise returns all year, but it gets dramatically worse during the holidays, especially online, writes Signal's Jason Ankeny.
Jason Ankeny • Dec. 13, 2018 -
Online ripple effects: How digital tech changes shoppers' offline paths
New digital ways to shop and consume have changed shoppers' offline path, writes Denise Dahlhoff, research director of the Wharton School's Baker Retailing Center at the University of Pennsylvania.
Denise Dahlhoff • Dec. 06, 2018 -
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The last thing a retailer needs is an activist investor
The downfall of Sears and J.C. Penney was less related to industry upheaval than it was to active disruption — and Starbucks could be next, writes Bob Phibbs, CEO of The Retail Doctor.
Bob Phibbs • Nov. 29, 2018 -
Fotolia
Get ready for holiday sales: 5 sales tax tips
Sales tax mistakes that have potentially devastating consequences are avoidable, writes Avalara's Scott Peterson.
Scott Peterson • Nov. 16, 2018 -
Holiday season set to cap off strong year for retail
A seamless partnership between e-commerce and brick-and-mortar will position retailers for the season, writes ICSC president and CEO Tom McGee.
Tom McGee • Nov. 09, 2018 -
A customer divided: The love/hate relationship with Walmart
The retail giant polarizes consumers in a way that Amazon doesn't, writes WD Partner's Lee Peterson.
Lee Peterson • Nov. 08, 2018 -
Peter Lewicki
To thine own selves be true: You have more customers than you think
Understanding shoppers' specific roles will better position you to give them what they need, writes Michael Solomon, a professor of marketing at Saint Joseph's University.
Michael Solomon • Nov. 07, 2018 -
Black Friday's best days are behind it
A 20-year tailwind will fragment Black Friday into multiple mini-shopping frenzies year-round, writes Eddie Yoon, founder of EddieWouldGrow.
Eddie Yoon • Oct. 26, 2018 -
Low unemployment could hurt the holiday shopping season
The booming economy might be bad news for holiday shopping, writes Forrest Morgenson, director of research at the American Customer Satisfaction Index.
Forrest Morgenson • Oct. 26, 2018 -
Forget customer convenience, Amazon Go is really about customer data
With each subsequent visit, Amazon will know much more about not only customers' digital shopping habits and preferences, but also brick-and-mortar behaviors, writes Signal's Jason Ankeny.
Jason Ankeny • Oct. 23, 2018 -
Ramiro Mendes on Unsplash
Not your father's POS: What 2019 will bring to payments and mobility
From "payments anywhere" to mobile receipt printing, retailers are embracing new formats that enable a better customer experience, writes Brad Fick, president, Direct Source.
Brad Fick • Sept. 27, 2018 -
Fotolia
3 pillars to building shopper loyalty
Many retailers are finding that consumers are loyal to the overall shopping experience, writes Sara Gupta, vice president, retail division, Bazaarvoice.
Sara Gupta • Sept. 06, 2018 -
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The critical role of search in the retail revolution
As data expands and becomes an increasingly valuable commodity, search becomes more important than ever, writes Microsoft's Christi Olson.
Christi Olson • Aug. 30, 2018 -
Shaping the future of retail through edge IT
Retail CIOs' dilemma boils down to the age-old 'cost versus innovation' debate. Nick East, CEO of Zynstra asks: how can they optimize their efficiencies while simultaneously delivering innovation?
Nick East • Aug. 23, 2018
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