Opinion: Page 2
The latest opinion pieces by industry thought leaders
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Forget customer convenience, Amazon Go is really about customer data
With each subsequent visit, Amazon will know much more about not only customers' digital shopping habits and preferences, but also brick-and-mortar behaviors, writes Signal's Jason Ankeny.
Jason Ankeny • Oct. 23, 2018 -
Not your father's POS: What 2019 will bring to payments and mobility
From "payments anywhere" to mobile receipt printing, retailers are embracing new formats that enable a better customer experience, writes Brad Fick, president, Direct Source.
Brad Fick • Sept. 27, 2018 -
3 pillars to building shopper loyalty
Many retailers are finding that consumers are loyal to the overall shopping experience, writes Sara Gupta, vice president, retail division, Bazaarvoice.
Sara Gupta • Sept. 06, 2018 -
The critical role of search in the retail revolution
As data expands and becomes an increasingly valuable commodity, search becomes more important than ever, writes Microsoft's Christi Olson.
Christi Olson • Aug. 30, 2018 -
Shaping the future of retail through edge IT
Retail CIOs' dilemma boils down to the age-old 'cost versus innovation' debate. Nick East, CEO of Zynstra asks: how can they optimize their efficiencies while simultaneously delivering innovation?
Nick East • Aug. 23, 2018 -
5 trends reshaping retail
Digital transformation is driving a new breed of retail that will take consumers where they've never been before, writes Christi Olson, head of evangelism for search at Microsoft.
Christi Olson • Aug. 09, 2018 -
Amazon's private label push is a signal to brands to focus on experience
In light of Amazon's recent focus on its brands, retailers need to double down on the one thing that Amazon can't offer — the brand experience, writes Sam Kliger, CEO of KWI.
Sam Kliger • Aug. 02, 2018 -
Specialty retail vs. Amazon: Is it the same old story?
Retailers can't compete, especially in apparel, by playing Amazon's game. But it's a lot harder for Amazon to win with data against real innovation, writes Lee Peterson.
Lee Peterson • July 16, 2018 -
Walmart's Jetblack tells a lot about the future of e-commerce
The retail giant's concierge service for upscale shoppers faces significant challenges, but Jetblack could be ushering in an era of more personalized e-commerce, writes Twiggle's Amir Konigsberg.
Amir Konigsberg • July 05, 2018 -
Brick-and-mortar retail's most important renovation: The workforce
The key to creating vibrant, experiential store environments is people, writes Marcie Merriman of Ernst & Young.
Marcie Merriman • July 02, 2018 -
More than a store – retail invests in people
There are 42 million retail workers in the U.S. and it's time to showcase how the industry fosters growth in the workforce, writes RILA's Evan Armstrong.
Evan Armstrong • June 18, 2018 -
The good, the bad and the ugly from IRCE 2018
From classroom style lessons to the looming marketplace dominance, IRCE provided some valuable information, writes Chris Walton and Anne Mezzenga.
Chris Walton and Anne Mezzenga • June 11, 2018 -
Convenience vs value: What retailers need to know about the great consumer divide
The Great Recession may be in the rear-view mirror, but spending habits have been forever changed, writes Scot Wingo.
Scot Wingo • June 05, 2018 -
'Customer Centricity' is misunderstood
Putting the customer at the center is an imperative for retailers, but there are lessons to be learned from customer-centric missions gone wrong, writes Brand Integration's James Damian.
James Damian • May 24, 2018 -
My favorite retail tech startup of 2018 is woman-led, and that part is important
Sometimes the best tech solutions are the lowest tech, and one company promises to break away from the pack of meal solution providers in a surprising way, writes Christopher Walton.
Christopher Walton • May 24, 2018 -
How Gen Z is driving a cultural shift in retail branding
Retailers need to embrace change, the kind that starts from within, if they're to engage today's shopper, writes Meredith Ferguson of TMI Strategy.
Meredith Ferguson • May 02, 2018 -
5 surprising takeaways from Home Delivery World 2018
How Amazon, Walmart and Home Depot are tackling some of the stickiest issues in retail today, and we're not just talking last mile.
Christopher Walton • April 26, 2018 -
The future of payments will be fast, frictionless and convenient
Amazon Go may be the impetus, but a host of new technologies are about to change how shoppers pay for goods, writes Manolo Almagro, managing partner at Q Division.
Manolo Almagro • April 23, 2018 -
The rise of surveillance commerce
Consumers feel spied on as data are bought, sold and stolen. Lee Peterson of WD Partners asks, "Is this good for brands?"
Lee Peterson • April 19, 2018 -
A trade war could hurt retail, jobs and opportunity
The looming trade war between the U.S. and China would hurt small business, writes Jack Ma, executive chairman of Alibaba.
Jack Ma • April 12, 2018 -
How to solve micro issues for big customer experience wins
It's the little things that matter when it comes to finding and solving shopper frustrations, writes Scott Voigt, founder and CEO of FullStory.
Scott Voigt • April 11, 2018 -
Living in a marketplace world
With marketplace sales on the rise, retailers need to develop a strategy to either participate or compete in this new paradigm, writes Michelle Grant, head of retailing research at Euromonitor International.
Michelle Grant • April 09, 2018 -
In the Toys R Us void, toy makers should target grocery
As the massive toy retailer winds down, producers can fill the gaps in their profit-and-loss statements by targeting supermarkets, writes Tim Hall, CEO of research firm Simporter and former Hasbro executive.
Tim Hall • April 05, 2018 -
10 retailers leading the way in AR
Ikea, Anthropologie and Lowe's are among those adopting the immersive tech as it quickly catches on, writes Michael Quoc, CEO and founder of Dealspotr.
Michael Quoc • April 04, 2018 -
The good, the bad and the ugly of Shoptalk 2018
From legacy retailers lackluster messaging to startups in the grocery space, there were lessons on every stage last week in Las Vegas, writes independent consultant Christopher Walton.
Christopher Walton • March 29, 2018
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