Study: 87% of retailers plan to use AI to drive customer engagement

Artificial intelligence is becoming a ubiquitous force in the industry, with many retailers using the tech to route customer service requests and develop product suggestions.

By Dan O'Shea • July 26, 2017

EBay rolls out image-driven shopping search tools

The e-commerce company is just the latest to join in on the push for image search tools. 

By Dan O'Shea • July 26, 2017

Explore the Trendline➔

Gen Z and the next-generation consumer

If there's anything retailers want more than financial stability right now, it's to understand Gen Z. 

By Retail Dive staff

Shoppers have the answers, but brands need to ask the questions

Retailers no longer dictate trends, says Hannah Hale of Lucky Brand. It's time to shift from a "push" to a "pull" model by asking shoppers what they want.

By Hannah Hale • July 26, 2017

Study: Marketers struggle with personalized location-based ads

Often described as the "holy grail of marketing," location-based ads concern marketers due to unverified data and lack of third-party provider knowledge. 

By Robert Williams • July 26, 2017

All signs point to the end for video retailer Joyus

Founded on the premise that streaming video would be the next big thing in retail marketing and shopping, the company never quite gained traction.

By Daphne Howland • July 26, 2017

BJ’s Wholesale Club launches new mobile website

The company's new chief digital officer is making his mark with improvements aimed at making it easier for club members to manage memberships and save on purchases. 

By Dan O'Shea • July 25, 2017

Gen Z twice as likely to convert on mobile

The young generation is eager for digital content, but is more demanding when it comes to app functionality and personalized content.

By Cara Salpini • July 25, 2017

Modiface eye-tracking tech increases Smashbox conversions by 27%

The company behind several brands' virtual try-on makeup apps is now using eye-tracking technology to provide retailers with customer experience insights.

By Dan O'Shea • July 24, 2017

Arcadia Group reportedly enabling in-store mobile ordering

More than 1,400 stores across the company's seven brands, including Topshop and Dorthy Perkins, have been outfitted with iPads enabled with mobile ordering capabilities.  

By Dan O'Shea • July 24, 2017

Rakuten Viber acquires mobile commerce partner

Rakuten Viber rolled out an Instant Shopping feature, a key technology developed by the year-old startup it now owns, Chatter Commerce.

By Dan O'Shea • July 23, 2017

Conduent earns facial recognition patent to measure shopper satisfaction

The technology, which identifies a person’s eyes from video camera footage to better understand facial expressions, is being patented just after reports surfaced that Walmart is seeking to patent similar tech.

By Dan O'Shea • July 23, 2017

Amazon pays publishers, influencers to post on Spark

The e-commerce giant is seeking more content for its shopping-oriented social network.

By Robert Williams • July 21, 2017

EBags, 1-800-Flowers among brands added to Ibotta’s Mobile Marketplace

The marketplace concept is coming to mobile with a growing stable of brands, courtesy of Ibotta and its partner Button.

By Dan O'Shea • July 20, 2017

Destination XL makes a big and tall push onto mobile

The specialty apparel retailer launches its first app, one that favors practicality over glitz.

By Dan O'Shea • July 20, 2017

The real cost of convenience

The $5 billion meal delivery market is exploding with options but profits can be elusive. Deliv CEO Daphne Carmeli breaks down costs and solutions to this problem.

By Daphne Carmeli • July 20, 2017

Report: Walmart developing facial-recognition tech

The retailer is looking to the technology to monitor shopper dissatisfaction and improve the store experience. 

By Dan O'Shea • July 19, 2017

Survey: 25% of households use chatbots daily

A study from 3C Interactive paints a different picture of the chatbot trend from other recent studies, but that doesn’t necessarily mean chatbot usage is suddenly booming.

By Dan O'Shea • July 19, 2017

Amazon launches Spark, a shoppable social content feed

The company is dipping its toe into the social media pool with Spark, a feed in which users can "smile" at other users' posts and run product searches on items in photos.

By Dan O'Shea • July 18, 2017

NewStore lands $50M to fuel mobile expansion

Demandware founder Stephan Schambach's latest startup will use the funding to support its "Streaming Retail" mobile commerce vision.

By Dan O'Shea • July 18, 2017

Nordstrom hones Snapchat strategy for annual anniversary sale

Snapcodes printed on coffee cups, catalogs, ad materials and at in-store locations unlock a custom branded lens. 

By David Kirkpatrick , Natalie Black (Koltun) • July 18, 2017

Virtual fitting room startup Metail raises $12.9M

The concept of a virtual fitting room is not new, but Metail just raised close to $12.9 million in funding for its ability to personalize the concept for each customer trying on clothes.

By Dan O'Shea • July 17, 2017

Study: 80% of Gen Z purchases influenced by social media

Over 80% of the younger generation says social media influences their shopping behavior, particularly on mobile.

By Cara Salpini • July 17, 2017

Famous Footwear parent taps retail veteran for men's brands

Caleres has tapped Malcolm Robinson as president of the new division.

By Daphne Howland • July 17, 2017

Lowe’s develops ultra-realistic 3D

Lowe's Innovation Labs is among the most productive of retail innovation units, and its latest is a 3D scanning technology that delivers a more realistic shopping experience.

By Dan O'Shea • July 16, 2017

Bon-Ton Stores chases curated outfit craze

The retailer is launching weekly online events to showcase outfits curated by store stylists available for one-click purchasing.

By Dan O'Shea • July 16, 2017