Target to close 12 underperforming stores

The mass merchant, however, continues to open small format stores and plans for roughly 35 new units in 2018, along with stepped up remodeling efforts.

By Daphne Howland • Nov. 8, 2017

Shoppers more interested in free than fast shipping

In an era of expedited delivery, shoppers' expectations are rising when it comes to shipping, according to a Deloitte study.

By Dan O'Shea • Nov. 7, 2017

Explore the Trendline➔

The state of retail returns

Retailers of all sizes are streamlining operations so customers can have a smooth return experience. 

By Retail Dive staff

REI hires retail veteran CIO

Christine Putur, the second CIO in the company's history, is also the second woman to hold that position at the retailer.

By Dan O'Shea • Nov. 7, 2017

October retail employment clouded by hurricanes

The 18,000 job decline last month may also be explained by the shift to e-commerce, according to outplacement consultancy Challenger, Gray & Christmas.

By Daphne Howland • Nov. 6, 2017

Weaknesses in Amazon Prime leave openings for rivals

Over 80% of Prime members would cancel their membership without free two-day shipping, according to research from behavioral marketing platform SmarterHQ.

By Daphne Howland • Nov. 6, 2017

Target rolls out new tech for the holidays

Shoppers are using their mobile devices more frequently in stores and now at Target, associates are too.

By Dan O'Shea • Nov. 5, 2017

Holiday shoppers slow to embrace chatbots, robots

Hype aside, 68% of consumers have never used a retail chatbot and 23% don’t even know what they are, according to an IFTTT study.

By Dan O'Shea • Nov. 3, 2017

Latch beats Amazon Key to in-home deliveries in NYC

Secure deliveries to customers' houses and apartments are quickly becoming the next big thing in convenient package delivery.

By Dan O'Shea • Nov. 1, 2017

Inside Nike's plan to cut lead times to 10 days

The company is radically transforming it's supply chain, so it can design and deliver new products within days of any sport championship.

By Edwin Lopez , Jennifer McKevitt • Nov. 1, 2017

Walmart expands use of in-store inventory robots

Robots will soon be on call at more than 50 of the big-box retailer's stores to conduct inventory checks and give associates more time to spend with customers.

By Dan O'Shea • Oct. 30, 2017

Amazon unlocks in-home delivery with ‘Amazon Key’

Just ahead of the holidays, Prime members in 37 cities will be able to give remote access to their homes for services and package delivery if they buy the company's latest device.

By Corinne Ruff • Oct. 25, 2017

Target, Levi, Lululemon talk RFID

Three retailers that have embarked on RFID programs say the operational benefits are clear, but that challenges remain for broader implementation.

By Dan O'Shea • Oct. 25, 2017

Amazon launches Prime for business customers

Amazon's swift expansion of its B2B business is exactly what Staples and Office Depot described to a skeptical Federal Trade Commission last year as their merger plans faltered.

By Daphne Howland • Oct. 25, 2017

Walmart, JD.com reportedly integrating customer loyalty in China

In a challenge to Alibaba, the companies will also develop a program for JD.com to fulfill orders by relying on inventory from Walmart.

By Dan O'Shea • Oct. 19, 2017

Amazon HQ2 bids are in. Who will win?

It's now up to Jeff Bezos to decide where his second city will be.

By Daphne Howland • Oct. 19, 2017

Behind the scenes of Walmart's new on-time, in-full policy

"There is a right path to get to OTIF, and that right path is through investing in data," said Walmart's SVP of logistics Kathryn McLay.

By Edwin Lopez • Oct. 17, 2017

IBM taps blockchain to ease cross-border payments

The use of blockchain in retail is still pretty limited, but more merchants may turn to the technology as a safe and quick way to process international transactions.

By Dan O'Shea • Oct. 16, 2017

ASOS launches same-day delivery in the UK

The online brand is speeding things up even for fast fashion.

By Daphne Howland • Oct. 12, 2017

Belgian postal service buys fulfillment specialist Radial for $820M

Bpost is looking to stake a claim on the growing worldwide cross-border e-commerce fulfillment market by acquiring the former ebay unit. 

By Dan O'Shea • Oct. 10, 2017

Amazon exploring delivery to car trunks

As theft of delivered packages from consumer residences continues to be a problem, the e-commerce giant is considering alternatives, according to a report. 

By Dan O'Shea • Oct. 10, 2017

Walmart unveils new 'Mobile Express' returns

In some cases, customers don't even have to return an item to get a refund, the retail giant said on Monday.

By Daphne Howland • Oct. 9, 2017

E-commerce competition spurs 44% of legacy retailers to slash prices

Traditional retailers taking steps to battle pure-play online rivals must be careful about hurting their bottom lines, according to a new report.

By Daphne Howland • Oct. 9, 2017

What Amazon's Seller Flex means for retail supply chains

Either Amazon is looking to disrupt parcel delivery or is merely aiming to take greater control of its supply chain. Which is it?

By Edwin Lopez • Oct. 6, 2017

Costco launches grocery delivery service

The initiative is a defensive move for the warehouse club store, which has built its business model around the in-store experience.

By Jeff Wells • Oct. 6, 2017

Walmart bets on grocery pickup to edge out Amazon

The retailer is leveraging its physical assets, trialing automated pickup kiosks and partnering with Google to build a compelling click-and-collect model hard for even Amazon to replicate.

By Sandy Skrovan • Oct. 6, 2017