PetSmart puts fraudsters in the dog house with AI

The company's fraud detection program saved $12 million last year — and helped solve a murder and further a human trafficking investigation. 

By Alex Hickey • July 9, 2018

9 things to watch for on Prime Day 2018

The day has rocketed to the top shopping day of the third quarter, according to some data — and it's not just for Amazon customers anymore. 

By Ben Unglesbee • July 9, 2018

Explore the Trendline➔

What's shaping the e-commerce landscape?

From pivots in digital strategies to challenges retailers must overcome with reverse logistics, here are some of the forces shaping online retail.

By Retail Dive staff

Prime Day sales poised to surge 40%

A longer promotional period and new global geographies in Amazon's Prime ecosystem will likely boost sales to $3.4 billion globally, according to Coresight Research.

By Daphne Howland • July 9, 2018

Amazon drives 80% of US e-commerce

As Prime Day looms, the retailer's dominance is expected to grow, but competitors — especially those selling electronics — are piling on.

By Daphne Howland • July 6, 2018

Amazon reportedly working on a Toys R Us-like holiday catalog

The e-commerce giant is hardly alone in seizing opportunity in the wake of the toy retailer's demise, but it's in a particularly good position for it. 

By Daphne Howland • July 6, 2018

Alibaba, Guess pilot FashionAI concept store

The temporary store is the latest, and one of the most advanced, efforts to merge e-commerce and physical stores.

By Dan Alaimo • July 6, 2018

Data thieves go after Adidas, other sports and fitness sites

Adidas’ e-commerce site suffered a breach involving millions of customers.

By Dan Alaimo • July 5, 2018

Rockport settles with Adidas, clearing way for bankruptcy sale

Adidas, the brand's former owner, objected to the private equity sale saying Rockport still owed it money. 

By Ben Unglesbee • Updated Aug. 2, 2018

Amazon unboxing 'unforgettable events' in Prime Day stunt

Prime Day 2018 will last 36 hours — more time than ever for the company to corral more shoppers into its Prime ecosystem.

By Daphne Howland • July 5, 2018

It's becoming more expensive to be a Whole Foods supplier

In addition to merchandising fees and having to pay to run in-store demos, vendors are now being charged for the grocer’s Prime member discounts.

By Jeff Wells • July 5, 2018

Shopify adds Shopgate as m-commerce platform for merchants

The partnership lets merchants more easily develop a mobile app with digital wallets, code scanners and push notifications.

By Robert Williams • July 5, 2018

Walmart’s Jetblack tells a lot about the future of e-commerce

The retail giant's concierge service for upscale shoppers faces significant challenges, but Jetblack could be ushering in an era of more personalized e-commerce, writes Twiggle's Amir Konigsberg.

By Amir Konigsberg • July 5, 2018

Walmart pulls 'Impeach 45' merch from online marketplace

Walmart is trying, as it has before, to move beyond its core customer base, and political controversies don't help.

By Daphne Howland • July 5, 2018

Chatbots to talk up $11B in cost savings by 2023

Retail will benefit the most from the customer service tool as e-commerce transactions via chatbots are expected to reach $112 billion in the next five years, according to Juniper research.

By Dan Alaimo • July 5, 2018

Target narrows pricing gap with Walmart

The mass merchant is getting aggressive on price when it comes to household essentials, matching or beating Walmart.com on several items.

By Daphne Howland • July 5, 2018

The Walking Company exits bankruptcy

The shoe seller's second trip to Chapter 11, which helped it shed 23 stores, went as smoothly as one could hope. Now it has to execute on long-term transformation plans. 

By Ben Unglesbee • July 3, 2018

Prime Day officially starts July 16

The event is a bit later and longer than previously — a full 36 hours this year — and includes deals at Whole Foods for the first time.

By Daphne Howland • July 3, 2018

Amazon bumps up marketplace inventory fees

The e-commerce giant aims to get unsold inventory moving more swiftly through its fulfillment network as warehouse space tightens.

By Daphne Howland • July 3, 2018

Colgate reportedly to invest in subscription startup Hubble

The delivery startup would help develop subscriptions for Colgate's oral care and other products, The Wall Street Journal reports.

By Daphne Howland • July 3, 2018

Why virtual reality won’t revolutionize retail, but scan-and-go will

From robots to digital pickup towers, technology is deeply intertwined with retail. But which innovations are taking off and which are spewing smoke?

By Cara Salpini • July 3, 2018

Payability expands fintech services to more marketplaces

The company is growing with the online marketplace sellers it serves, expanding its finance offerings to Walmart, Newegg and others.

By Dan O'Shea • July 2, 2018

Study: Global chatbot market to grow 24.4% in next 4 years

Still, the lack of awareness and standardization are major impediments to mainstream traction.

By Robert Williams • July 2, 2018

Nordstrom downgraded on margin, Rack pressures

The note from Cowen analysts Monday, noting short-term concerns about investments and slow sales, is a perfect example of why the Nordstrom family wanted to take the retailer private.

By Daphne Howland • July 2, 2018

27% of apparel sales are now online

More consumers want to "try before they buy " clothing online, but the logistics of such services are increasingly becoming a headache for retailers.

By Daphne Howland • July 2, 2018

Amazon, Alibaba drive retail's brand growth

A sprawling study by BrandZ found that retail brands globally rose 35% in brand value, with e-commerce giants posting huge gains.

By Daphne Howland • June 29, 2018