Study: Amazon tops in consumer trust and 'joy'

Thanks to its consistently high customer service, reliability, wide assortment and speedy delivery, Amazon earned the highest score on the Values Institute's 2017 most trusted brands survey.

By Daphne Howland • Aug. 14, 2017

Unata expands e-commerce grocery platform

With more grocery sales headed online, regional grocers are looking to elevate their online shopping experience to meet the challenge.

By Dan O'Shea • Aug. 12, 2017

Explore the Trendline➔

How artificial intelligence is shaping retail

More retailers are leaning on AI as a tool, tapping into the tech to improve customer service and support supply chain functions.

By Retail Dive staff

8 retailers to watch during back-to-school

If the end of the retail shakeout is in sight, we might see the first signs during back-to-school. But the season is also a time to watch retailers try new things, test new strategies and make themselves into students of a chaotic marketplace. 

By Ben Unglesbee • Aug. 11, 2017

'Rage Grades' aim to keep rage clicks in check

Rage clicking is a common user reaction to site performance problems and retail website operators are getting tools to understand it better.

By Dan O'Shea • Aug. 10, 2017

Fossil still waiting on the smartwatch boom

Could smartwatches finally be ready for major market growth? Fossil, which is betting its future on wearables, sure hopes so.

By Dan O'Shea • Aug. 10, 2017

Salesfloor connects associates with customers via mobile messaging

By integrating with major messaging platforms — namely Facebook Messenger, WhatsApp and WeChat — Salesfloor could help retailers support many more customers on familiar platforms.

By Dan O'Shea • Aug. 10, 2017

Retail Therapy: Give me your tired, your poor and your pilgrim-themed dresses

This ultra-conservative dress not only looks like it belongs on the decks of the Mayflower, but it’ll also cost more than a ticket on that boat.

By Cara Salpini • Aug. 10, 2017

New UPS tool eases returns process for customers, merchants

Many shoppers consider a merchant's return policy before making a purchase and easing this process is in a seller's best interest.

By Dan O'Shea • Aug. 9, 2017

Amazon’s new mobile investment could add Alexa to more devices

Amazon appears to be getting involved in the smartphone market again, but as an investor this time. 

By Dan O'Shea • Aug. 9, 2017

Walmart jumps ahead of Amazon with Scan & Go

Walmart, in a race with Amazon toward frictionless checkout, is launching an in-app scan and payment feature for shoppers to use in-store.

By Dan O'Shea • Aug. 9, 2017

Q&A: TreeHouse CEO Jason Ballard on greening the home improvement supply chain

You can call it the "Home Depot for hipsters," but the Texas-based retailer is charting new territory in building product sales and services.

By Hallie Busta • Aug. 9, 2017

7 tips to manage Gen Z employees

Gen Z will soon dominate the workforce and retailers will need distinctly different management tools and styles to get the most from these workers, writes Salina Wuttke, senior director of marketing, North America at Deputy.

By Salina Wuttke • Aug. 9, 2017

Fillr, targeting autofill issues, cart abandonment, hits 100 million users

Fillr shed a light of how inaccurate browser-based autofill technology can be, and then did something about it.

By Dan O'Shea • Aug. 8, 2017

Gen Z goes to college: How to win this back-to-school shopper

The largest generation in U.S. history is now in college, and retailers hoping to appeal to these digital natives need a different strategy than for millennials.

By Corinne Ruff • Aug. 8, 2017

Micro-influencer marketing not worth the cost

A new study by Markerly finds that popular influencers get more engagements per dollar and might be a better investment.

By Cara Salpini • Aug. 8, 2017

Study: Teen retailers see more offline engagement than online

Though they may lack in online buzz, many of Engagement Labs' top ten teen retailers — including Old Navy and H&M — rank highly on sentiment both online and off. 

By Cara Salpini • Aug. 7, 2017

Moody's: Retail is still 'fundamentally healthy'

Despite store closures, layoffs and bankruptcies stealing headlines, the retail industry isn't doomed — it's just being forced to change at a rapid clip.

By Ben Unglesbee • Aug. 7, 2017

Many shoppers ‘eager’ to use virtual reality tools

A handful of retailers have embraced virtually reality tools for marketing, and a new study shows consumers may be ready to embrace them, too.

By Dan O'Shea • Aug. 6, 2017

Report: Online spending jumps 14% and outpaces traffic

Consumer online spending jumped as mobile took more share with 57% of e-commerce sales and shoppers spent more per visit. 

By Dan O'Shea • Aug. 6, 2017

Study: Social media influences purchases across generations

While millennials are the most likely to be influenced by the platform, Gen X and Baby Boomers also make social media-influenced purchases.

By Cara Salpini • Aug. 4, 2017

Report: Amazon footwear sales rose 35%

Amazon kicked footwear sellers with soaring sales thanks to its Zappos unit, all before the launch of new private label The Fix.

By Daphne Howland • Aug. 4, 2017

How Data Will Save Retail

With Amazon’s multi-billion dollar acquisition of Whole Foods, convergence between eCommerce and brick and mortar retail is here. 

By Ben Reynolds • Aug. 4, 2017

Study: Retailers see promise in AI

Retailers are automating customer service, but that may not mean much without integrating artificial intelligence.

By Dan O'Shea • Aug. 3, 2017

Wayfair amps up AR with new app feature

Use of augmented reality in retailer apps takes another step forward with the rollout of WayfairView in the newly-released Asus smartphone.

By Dan O'Shea • Aug. 3, 2017

Retail Therapy: Not-your-muggle's lingerie

This Harry Potter-themed lingerie lets you solemnly swear that you’re up to no good — suspenders, tie and all.

By Cara Salpini • Aug. 3, 2017