Now is the time for retailers to get consumer data right

Now is the time to implement a strategy that ensures that customer information on file is consolidated, complete, and dynamically updated.

By Dave Krasinski • May 19, 2020

Adobe: COVID-19 spurs spike in e-commerce

Buy online, pick up in-store orders have dramatically increased and online apparel and electronic sales have gone up, according to a recent analysis. 

By Tatiana Walk-Morris • May 15, 2020

Explore the Trendline➔

Digital innovation and technology trends in retail

Generative AI and TikTok Shop have replaced the metaverse and NFTs as the hot topics of the day — here’s a look at how brands are using them.

By Retail Dive staff

Apparel faces post-pandemic decline even as stores reopen

While there's evidence of pent-up demand, a shift to e-commerce and wary consumers will hurt revenue and margins, analysts say.

By Daphne Howland • May 14, 2020

After COVID-19, is curbside delivery here to stay?

The need for contactless fulfillment is spurring retailers of all sizes and categories to pursue new pickup options that could last.

By Caroline Jansen • May 14, 2020

And the malls come tumbling down

A lot of shopping centers have been on the decline for years. The pandemic will prevent some from ever recovering.

By Daphne Howland • May 7, 2020

Retail Therapy: Mattel turns real-life heroes into action figures

The collection includes nurses, doctors, EMTs, delivery drivers and grocery workers, and net proceeds will be donated to help healthcare professionals.

By Caroline Jansen • May 1, 2020

NRF, RILA create 'Blueprint' to reopen stores

The plan announced by the two industry groups builds off safety protocols established by essential industries.

By Sheryl Estrada • April 29, 2020

How Editorial Boutique launched a thriving eCom store overnight

The era of COVID-19 is a time of reinvention for many retailers, all quickly trying to pivot and leverage the resources and tools they need to survive shutdowns and social distancing measures.

April 29, 2020

Soul of discretion: What's selling in the COVID-19 pandemic?

After stocking up on essentials, consumers have begun targeted discretionary spending. What have they deemed worth buying during a quarantine?

By Lara Ewen • April 27, 2020

Consumers still care about sustainability amid pandemic, report finds

Nearly half of consumers surveyed say the outbreak has made them more concerned about the environment, according to consulting firm Kearney.

By Jessi Devenyns • April 27, 2020

Retail Therapy: Popeyes goes back to its roots with latest merch drop

The fast-food chain, which got its start in Louisiana, created fresh merch and a new menu item aimed at helping the community of New Orleans.

By Caroline Jansen • April 24, 2020

Authentication underpins ability to serve consumer behavior shaped by COVID-19

Merchants that use digital authentication as an opportunity to improve the buyer’s journey will be rewarded with happier and more loyal customers.

By David Krasinski • April 23, 2020

Pet retailers see a boost during the pandemic

The industry is taking a hit with most stores temporarily closed due to the coronavirus. But consumers are still spending on their pets.

By Caroline Jansen • April 21, 2020

Retail Therapy: Busch is giving away the ultimate wedding gift

The Anheuser-Busch beer maker is giving away a year's worth of beer to 250 couples who have had to adjust plans for their big day due to the pandemic.

By Caroline Jansen • April 17, 2020

Amazon continues to gain share in apparel

The e-commerce giant is making strides in the category, but can't shake customer perceptions of it as a discounter, per a Coresight Research report.

By Daphne Howland • April 16, 2020

The tricky business of retail marketing in a pandemic

Even with most transactions frozen, this can be a good time to talk to customers, experts say. But retailers need to send the right message.

By Daphne Howland • April 16, 2020

What retail could look like when stores reopen

Retailers have closed their doors to help stop the spread of the coronavirus. But things might not revert back once they open again, according to experts.

By Caroline Jansen • April 15, 2020

The retail & hospitality industry and COVID-19: Prepare for the future of work

Retail expert John Orr shares how retailers can best prepare themselves for the future of work and adapt to a new normal.

By John Orr, SVP of Retail, Ceridian • April 15, 2020

COVID-19: The ultimate stress test for retailers

The novel coronavirus is the latest reminder that companies need to plan and prepare for the unexpected, writes Gartner's Kelsie Marian.

By Kelsie Marian • April 9, 2020

Teen spending hits lowest point in nearly a decade as coronavirus concerns grow

Categories like cosmetics experienced a blow from Gen Z this spring, while some food and apparel brands fortified their lead, Piper Sandler found. 

By Peter Adams • April 9, 2020

The consumer after COVID-19

Shoppers will return. But they're living through a pandemic that will change them, maybe forever.

By Daphne Howland • April 8, 2020

How to deliver incredible CX for retail customers during the COVID-19 health crisis

Learn the four ways the right technology can help your brand navigate a rapidly changing marketplace.

April 7, 2020

Retail Therapy: 'Stay the F* home'

Designer and illustrator Jennifer Baer reimagined vintage travel posters for a new era.

By Caroline Jansen • April 3, 2020

What the coronavirus means for DTC brands

Digital natives may not face the massive store closures brick-and-mortar retailers are grappling with, but they have their own obstacles.

By Caroline Jansen • April 2, 2020

What do department stores do now?

With too many stores and not enough customers, the segment was flirting with disaster. Then came COVID-19.

By Daphne Howland • April 1, 2020