Deep Dive: Page 2

Industry insights from our journalists


  • Kohl's launched drive-up service during the coronavirus pandemic.
    Image attribution tooltip
    Courtesy of Kohl's media gallery

    Kohl's has location, partnerships and a savvy CEO: Why isn't that enough?

    Despite the department store's turnaround efforts, activist investors are insisting on dramatic change, including a sale.

    Daphne Howland • Feb. 3, 2022
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    Thomas Lohnes / Stringer via Getty Images

    The path forward for fashion's sustainable future may be affordability

    Sustainability sells, but how can retailers market around the trendy topic when eco-friendly products are often inaccessible to the average consumer?

    Natalie Koltun • Feb. 2, 2022
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    Mario Tama via Getty Images

    Supply chains were made to be broken. Will the industry fix them?

    All kinds of things can go wrong with long, complicated networks of firms spanning the globe and often concentrated by geography. Last year, it all went wrong. 

    Ben Unglesbee • Jan. 31, 2022
  • Self-checkout area Safeway store at 415 14th Street, SE, Washington, D.C., on Aug. 11, 2020. Store opened Aug. 12, 2020.
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    Sam Silverstein/Retail Dive

    Automation beckons retailers as labor challenges endure

    Technologies like self-checkout and ordering kiosks are offering relief to grocers unable to hire enough workers to handle essential functions.

    Sam Silverstein • Jan. 25, 2022
  • Ulta shop-in-shop at Target
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    Courtesy of Target

    Are Sephora and Ulta on a collision course?

    Signs point to yes. Here's what the retailers' new shop-in-shop partnerships mean for their own competition and the rest of the space.

    Cara Salpini • Jan. 18, 2022
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    Daphne Howland/Retail Dive

    How Macy's set out to conquer the department store business — and lost

    At the dawn of the 21st century, the 160-year-old retailer expanded amid the sector's steep decline. What now?

    Daphne Howland • Jan. 10, 2022
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    Mario Tama/Getty Images via Getty Images

    10 retail trends to watch in 2022

    Last year upended some trends and accelerated others. What will 2022 bring for retailers?

    Daphne Howland, Ben Unglesbee, Cara Salpini, Kaarin Vembar, Caroline Jansen and Maria Monteros • Jan. 4, 2022
  • Person with a mask on looks into a store window while holding shopping bags.
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    andreswd via Getty Images

    With omicron landing in the US, do retailers actually need the vaccine mandate?

    The National Retail Federation won a stay against the government's plan to have big companies immunize or test their employees. That squanders a chance to thwart the pandemic, experts say.

    Daphne Howland • Dec. 6, 2021
  • The boarded up entrance of a Saks Fifth Avenue Men's store.
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    Kaarin Vembar/Retail Dive/Retail Dive

    This DC neighborhood used to be synonymous with high-end shopping. Now it's mostly abandoned.

    Friendship Heights was once known for luxury retail in the Washington, D.C. area, but retail options have dwindled.

    Julia Himmel • Nov. 22, 2021
  • Image of Giant Food app showing loyalty program information
    Image attribution tooltip
    Courtesy of Giant Food

    Grocers chase the promise of e-commerce personalization

    Customization tools like shoppable recipes and product recommendations are helping consumers cut through the clutter of center store. But retailers are only scratching the surface of what's possible.

    Sam Silverstein • Nov. 18, 2021
  • There may be more 'teeth' coming to board diversity efforts. What does that mean for retail?

    Nasdaq's diversity disclosure rule could be just the beginning as investors increasingly expect retailers to diversify their boards.

    Cara Salpini • Nov. 18, 2021
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    400tmax via Getty Images

    Stock buybacks are back, baby

    The largest retailers are spending fortunes repurchasing their own shares. Taxpayers are footing part of the bill while workers and investment may be suffering.

    Ben Unglesbee • Nov. 15, 2021
  • Nike House of Innovation New York storefront
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    Courtesy of Nike

    These traditional brands are shifting to a DTC model. Here's how.

    Athletics retailers are in some ways leading this shift, but brands across the industry are doubling down on the model to grow margins.

    Cara Salpini • Nov. 11, 2021
  • Nordstrom holiday campaign 2021
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    Courtesy of Nordstrom

    Is the fun ever coming back to holiday shopping?

    The joy of the season wasn't as prevalent last year. With the continued threat of the pandemic and rise of e-commerce, it hasn't fully returned this year either.

    Cara Salpini • Nov. 8, 2021
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    Daphne Howland/Retail Dive

    Why are department stores a target for e-commerce spinoffs?

    Those who've declared the Saks online-offline split a success now want the same for Macy's and Kohl's. Here's why they're vulnerable.

    Daphne Howland • Nov. 1, 2021
  • For Retail Dive's DTC exit strategy package
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    Adeline Kon/Retail Dive

    'A gold rush': Inside the rise of SPACs

    Going public through blank check companies reached a fever pitch this year. Following stricter scrutiny from the SEC, the method's future remains uncertain.

    Caroline Jansen • Oct. 25, 2021
  • For Retail Dive's DTC exit strategy package
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    Adeline Kon/Retail Dive

    'The market's on fire': What's behind the flood of DTC IPOs?

    While acquisitions remain the most popular exit option for online brands, public listings are on the rise.

    Caroline Jansen • Oct. 25, 2021
  • For Retail Dive's DTC exit strategy package
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    Adeline Kon/Retail Dive

    Why acquisitions lead DTC exits

    These deals provide brands with resources needed to grow their business: a robust supply chain, new customers and a wider distribution network. But they're not without risk.

    Caroline Jansen • Oct. 25, 2021
  • For Retail Dive's DTC exit strategy package
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    Adeline Kon/Retail Dive

    The anatomy of a DTC exit

    As direct-to-consumer brands grow their businesses, an exit is a logical next step. For some brands, that strategy is born before their products even hit the market.

    Caroline Jansen • Oct. 25, 2021
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    Best Buy

    Is Best Buy undermining its storybook turnaround?

    Layoffs and flexing in stores have taken a toll, current and former employees told Retail Dive. As one said, "You can't have good customer service when you barely have any customer service reps."

    Ben Unglesbee • Oct. 15, 2021
  • U.S. Postal Service workers scan parcels at the Los Angeles Processing and Distribution Center on December 11, 2019 in Los Angeles, California.
    Image attribution tooltip
    David McNew/Getty Images via Getty Images

    Retailers are betting on wage hikes, perks to woo workers ahead of the holidays. Will it work?

    Employers are offering incentives like sign-on bonuses, tuition assistance and higher pay to staff up, but challenges remain.

    Maria Monteros • Oct. 11, 2021
  • Proven Skincare
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    Courtesy of Proven Skincare

    How high is the ceiling for personalized beauty brands?

    Function of Beauty, Proven and more have pinned their models to customizing products. But can you scale a business that's unique to each customer?

    Cara Salpini • Sept. 22, 2021
  • Is Stitch Fix disrupting retail? Or is it the other way around?

    Recent changes at the apparel styling site suggest that e-commerce can't always escape the realities of commerce.

    Daphne Howland • Sept. 13, 2021
  • REI gear rental program
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    Courtesy of REI

    How REI is building an outdoor ecosystem around its customers

    At REI, you can buy hiking gear, schedule a one-on-one appointment about how to use it and sign up for a 6-day trip to Yellowstone. Here's why that works.

    Cara Salpini • Sept. 1, 2021
  • Photo of CMA CGM ship docked at the Port of Charleston. Shared with SCD on July 22, 2020.
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    Courtesy of South Carolina Ports Authority

    'You can pay or you can wait': How retailers are navigating a shipping crisis

    Consumer demand came raging back this year. The supply chain wasn't ready for it, and now retailers, brands and consumers are paying the price.

    Ben Unglesbee • Aug. 2, 2021