J.C. Penney unveils smart fitting room tech

Testing the new in-store technology is part of the company's overall turnaround plan. 

By Tatiana Walk-Morris • March 16, 2020

App downloads increased by 42% during Cyber Week 2019, study says

App commerce firm Poq predicts that more than 25% of online traffic will come from mobile apps by the 2020 holiday season.

By Tatiana Walk-Morris • March 16, 2020

Explore the Trendline➔

What's shaping the e-commerce landscape?

From pivots in digital strategies to challenges retailers must overcome with reverse logistics, here are some of the forces shaping online retail.

By Retail Dive staff

Consumer spend via chatbot to reach $142B by 2024

A new report by Juniper Research states that the technology can cut costs and drive sales by acting as a first point of consumer contact. 

By Tatiana Walk-Morris • March 13, 2020

Feeling left behind in the age of AI and machine learning?

Five steps to getting the most out of AI and ML investments while avoiding challenges other retailers have faced.

March 13, 2020

What tech and metrics do you need for omnichannel?

A modern order management system will have most of the data needed to measure success. However, some operations will require more creativity.

By Matt Leonard • March 12, 2020

Can retailers win consumers with voice technology?

To harness the potential of voice tech, companies need to improve user experience and be transparent around data collection. 

By Tatiana Walk-Morris • March 12, 2020

Amazon to sell cashierless tech to other retailers

The company's Just Walk Out technology uses computer vision, sensor fusion and deep learning to eliminate checkout lines.  

By Tatiana Walk-Morris • March 10, 2020

Nearly 80% of marketers want to work with microinfluencers

The shift comes as marketers seek clear metrics for assessing return on investment, according to a new report.

By Tatiana Walk-Morris • March 9, 2020

DVF, Mastercard team up for in-store tech

Diane von Furstenberg is the latest retailer to roll out robust analytic technology to be used by store associates. 

By Tatiana Walk-Morris • March 5, 2020

J. Crew reports data breach of customer accounts

It's not clear how many customers were impacted by the breach, which took place around April 2019. 

By Tatiana Walk-Morris • March 5, 2020

Target's tech for store-based fulfillment operations is ready to scale

Machine learning and robotics will allow the retailer to fulfill digital orders from stores and avoid stockouts, executives detailed in an investor presentation.

By Emma Cosgrove • March 5, 2020

Wi-Fi tracking: A data gold mine or privacy nightmare?

Is collecting data from customers’ cell phones the best solution to measure in-store engagement?

March 4, 2020

Walmart outlines cloud strategy to investors

The big-box retailer can use machine learning to improve customer experience.

By Naomi Eide • March 3, 2020

Gen Z relies on influencers for purchase decisions, Kantar says

Seventy percent of the demographic follow at least one influencer on platforms like Instagram or YouTube, according to a recent Kantar study.

By Robert Williams • March 2, 2020

Poshmark: Over half of consumers would buy through social media

A study from the social commerce platform also found that Gen Z was leading the secondhand apparel trend. 

By Tatiana Walk-Morris • March 2, 2020

EBay introduces image tool to help sellers display better product images

The e-commerce veteran is the latest to create a tool for individual merchants and small businesses. 

By Tatiana Walk-Morris • March 2, 2020

Home Depot holiday ads spur double-digital growth in app usage

The "how doers get more done" campaign displayed app features such as image recognition to identify repair parts, a product locator and in-store pickup.

By Robert Williams • March 2, 2020

7-Eleven expands Evolution Store concept

The new locations in Washington, D.C., and San Diego will feature mobile checkout via the c-store's app.

By Jessica Dumont • Feb. 28, 2020

Virginia legislature clears way for Amazon delivery robots

The legislature approved a bill that would allow electric personal delivery robots of up to 500 pounds to operate on sidewalks and road shoulders.

By Chris Teale • Feb. 27, 2020

Vimeo launches video editing tools for small businesses

The video platform is the latest company to roll out tools to support emerging merchants. 

By Tatiana Walk-Morris • Feb. 27, 2020

VC firm Fifth Wall debuts $100M fund to help DTC brands enter stores

The news comes at a time when digitally natives are increasingly seeing the value in moving offline and having a physical presence.

By Tatiana Walk-Morris • Feb. 27, 2020

Burberry merges Google Search with AR for shopping inspiration

A new tool lets luxury shoppers see an augmented reality version of products found through Google Search.

By Robert Williams • Feb. 27, 2020

Internal actors account for 30% of cyberattacks in manufacturing

Proper network segmentation can minimize the threat from internal actors by limiting access to applications or databases to specific employees. 

By Matt Leonard • Feb. 27, 2020

Companies face a ‘paradox’ between digital personalization and data privacy

As more consumers shop online via mobile devices daily, retailers are striving to create a relevant digital experience and protect data, a new report found.

By Tatiana Walk-Morris • Feb. 25, 2020

Google tops Facebook, Instagram in e-commerce activity, study finds

Google's ability to drive stronger sales and web traffic than the social giants indicates key differences in how people use the respective platforms.

By Robert Williams • Feb. 25, 2020